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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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April 19, 2021

Always get friendly and fast service as soon as possible. I will recommend anybody who owns a nissan to use this particular location for their vehicle. More

by CHAKACODY1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Sadler, Oliver Turner, Chris Wainscott, Chris Dresser, Michael Robinson
Apr 19, 2021 -

Wolfchase Nissan responded

Thank you so much for your thoughtful review, we truly appreciate the 5-star rating. I'm so happy to hear that you found our service team to be both friendly and efficient and we appreciate any recommendations your send our way. We value your business and look forward to serving you again.

April 18, 2021

Fast service, polite staff, checked everything I asked for a reasonable price. Definitely wouldn’t mind coming back or recommending to others. This will be my regular service place. More

by JEFFERSONTERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Ramirez
Apr 20, 2021 -

Wolfchase Nissan responded

Thank you for taking the time to leave such amazing feedback regarding your recent Service experience at Wolfchase Nissan. Hearing that you had such a great experience is everything we can hope for, as we'd like every visit to our Service Department to earn 5 stars.. Your recommendations mean a lot to us and we appreciate anyone you can send our way. We value your business and look forward to serving you again.

April 17, 2021

Great service! Cesar A. assess my needs and got right into business of getting my car worked on. The work was excellent and I am extremely pleased. More

by samara9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar A.
Apr 20, 2021 -

Wolfchase Nissan responded

Thanks so much, Samara, for choosing Wolfchase Nissan for your recent service needs. We're happy to hear that you enjoyed the experience provided by our service team. We value your business and look forward to serving you again.

April 15, 2021

paid $730.00 for a alternator for my Nissan Frontier when he should have put a new belt on my truck since it haven’t been change ever or called me and ask me. I then had to pay another $230 to have a drive b More

by MARKOLIVER38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Wolfchase Nissan responded

I appreciate your feedback, Mark, and have forwarded your comments on to our Service Director and our Service Manager. One of them should get back to you shortly to work this out for you. We value your business and want you to be completely satisfied.

Apr 16, 2021 -

MARKOLIVER38 responded

I would like at the least for us to split the $230 for having to pay to replace the drive belt when they could have done that when replacing the alternator 3 days earlier. What made me look at the belt after getting my truck back was a squeak coming from the belt. After I paid for the new belt that haven’t been change in over 10 yrs. the squeak was gone.

Apr 20, 2021 -

Wolfchase Nissan responded

Mark, thanks for your reply. I spoke with our Service Manager and learned that everything has been resolved since this reply was posted. We appreciate your business.

Apr 20, 2021 -

MARKOLIVER38 responded

It wasn’t resolved, I had to $730 for a alternator and 3 days later had to pay $230 for a drive belt replacement which total $960.00. I should have had to pay another $230 for a drive belt when it should have put on with the alternator.

April 15, 2021

I received Great service. I wasn’t expecting my car to be ready in one day. The Nissan Team were understanding to my needs. T More

by pamela0253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hines, Tony (?) , Diane Burch
Apr 16, 2021 -

Wolfchase Nissan responded

Pamela, thank you for choosing Wolfchase Nissan for your recent service needs, we truly value your business. On behalf of our entire Service Team, it's great to hear that you enjoyed your service experience and found our team to be understanding and efficient. We look forward to serving you again.

April 15, 2021

Terrible experience. Took 5 days to do some warranty work. No communication. I had to make phone calls to the service manager and general manager to get my car back. Will not go back. More

by MITCH24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Youmni Hamami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hargrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
Apr 16, 2021 -

Wolfchase Nissan responded

Mitch, thanks for taking the time provide feedback regarding your recent service experience at Wolfchase Nissan. I'm sorry to hear you had these issues and have forwarded your comments to both our Service Director and our Service Manager. One of them will reach out privately to you within the next 24 hours. We value your business and want to make this right for you.

April 12, 2021

Customer service was amazing. They are very courteous and informative. Mechanic was very knowledgeable when asked questions. Overall experience was awesome. Recommend to family and friends More

by Janis64boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Wolfchase Nissan responded

Janis, it's great to hear that you enjoyed your recent service visit with Wolfchase Nissan. We're happy to hear that your expectations were met and that you had an amazing experience. It's also great to hear that you found our Service Team to be both courteous and informative as we are the in process of making some changes. We value your business and sincerely appreciate any recommendations you can send our way.

April 09, 2021

Two days or more before I came in my passenger front tire hit a pot hole. I was leaving work the area was dark in Collierville low lighting. The tire was low every morning the air pump would indicate that th More

by SANDRA Owens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Diane Burch
Apr 16, 2021 -

Wolfchase Nissan responded

Sandra, I'm so sorry to hear you had this experience with our Service Department recently and I completely understand your frustrations. I have forwarded your feedback to our new Service Manager and our Service Director so that they may discuss this matter at their next weekly meeting with the technicians. We value your business and again, I apologize for the inconvenience.

April 08, 2021

I received a free oil change and inspection. Staff was friendly and adhered to COVID guidelines. The wait time was not long considering how many people were present at the time. More

by Kanika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Organ
Apr 16, 2021 -

Wolfchase Nissan responded

Thanks, Kanika, for your 5-star rating. We're thrilled to hear that you had an excellent visit to our Service Department recently. It's great to hear that you appreciate the measures we are taking for COVID and that you found our staff to be both friendly and efficient. We value your business and look forward to serving you again.

April 07, 2021

Came in at the end of the day and they were still able to get me in for service. In and out in a timely manner. Manager was very nice when I had a question about the service of my vehicle. More

by Elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
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