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Wolfchase Nissan - Service Center

Bartlett, TN

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1,855 Reviews

1,855 Reviews of Wolfchase Nissan - Service Center

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April 27, 2021

Absolutely horrible experience. They could not diagnose the main problem, and then charged me 1400 for work that didn’t need to be done and did not fix the problem. Service manager said they would make it More

by Spam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Hargrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Wolfchase Nissan responded

We hate to hear that the experience you had with our service department did not meet your expectations. Please give us a call at 901-255-3828 and allow us the opportunity that earn your trust and business again.

May 17, 2021 -

Spam responded

Your service manager offered the “earn your trust and business line” when I was dissatisfied at them charging me for what didn't need to be fixed. I gave you the opportunity to earn my trust back, and when I did, you tried to charge me $475 to install lift gate struts (that are $35 on Amazon). Unless you intend to refund my $1300 for unnecessary repairs, you’ll never earn my trust, much less my business. Drop the cheap sales lines and show some integrity in the way you conduct business. As a result I bought my wife a car from your competitor, Autonation Nissan.

April 24, 2021

Service Good, as expected. Waited on vehicle at dealership. Blaaa, Blaaa, Blaaa. Yada, Yada, Yada. zzzzzzz zzzzzzz zzzzzzzz zzzzz zzz 25 Word Minimum is dummm!! More

by J878US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Apr 26, 2021 -

Wolfchase Nissan responded

Thanks for your feedback. We appreciate you choosing Wolfchase Nissan for your recent service needs. We value your business and look forward to serving you again.

April 24, 2021

S.Gordon My 2013 Pathfinder Begin Making A Noise And Jerking At 20 mph, Taking Vehicle To Wolfchase Nissan, David Sherwin In Service Department Was Very Helpful, After Vehicle Was Inspected, David Conta More

by S.Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sherwin
Apr 26, 2021 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent service needs and for taking the time to leave feedback regarding your experience. We value your business and look forward to serving you again.

April 22, 2021

I was told that I would receive an inspection. Do not believe it happened, 2 days later the antifreeze container was completely empty. Concerned & Disappointed More

by VSSUMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Apr 23, 2021 -

Wolfchase Nissan responded

Thank you for taking the time to leave feedback regarding your recent visit to our service department. I apologize for the lack of communication concerning the inspection and understand your concerns. I am sending a copy of your comments to both our Service Director and our Service Manager and you should be hearing from one of them shortly. We value your business and want to resolve this for you.

April 22, 2021

I came for an oil change on my 2015 Pathfinder & ended up trading it in on a new Pathfinder. I really love these SUV’s! John Sadler is who I talk to when I’m in the market. He is a super nice salesman! More

by I’m rolling!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me. Caesar, John Sadler
Apr 23, 2021 -

Wolfchase Nissan responded

Thank you so much for your feedback! We can't thank you enough for your continued loyalty to Wolfchase Nissan. It's so awesome to hear that John provided you with another great buying experience. On behalf of our entire dealership, we wish you many safe and happy miles in your new Nissan Pathfinder.

April 22, 2021

That have the worst service ever. I hate I purchased a car there. This place need a class on how to service customers especially new customers. More

by folsont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Apr 23, 2021 -

Wolfchase Nissan responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. On behalf of our entire Service Team, I sincerely apologize for your unpleasant experience and Ii completely understand your frustrations. I have escalated your comments to both our Service Director and our Service Manager and you should be hearing from one of them shortly.

April 20, 2021

The customer service is good and the service to my truck. I also thank you for the time to carry out your work with dedication to be able to be in it with the confidence of being safe with my family on board More

by Leonardo Rubio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 21, 2021 -

Wolfchase Nissan responded

Thank you, Leonardo, for choosing Wolfchase Nissan for your recent vehicle needs. It's great to hear that you had a great experience and that you enjoyed the service provided by our team. The safety of you and your family is a number one priority. We value your business. God bless you and your family as well.

April 20, 2021

Not pleased with communication as to what was needed in try to problem diagnosed.. Was not informed that my 1st appt I would have to leave car. 2nd appt it took all day for 30 minute diagnostic test & tha More

by fredabrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Booker T Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hargrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Skyler
Apr 21, 2021 -

Wolfchase Nissan responded

Freda, thanks so much for taking the time to leave feedback regarding your recent visit to our service department. I have forwarded your comments to our Service Director and our Service Manager, you should be hearing from someone in the next 24 hours.

April 19, 2021

Disappointed that I wasn’t given an estimated wait time. I would have come back at another time. It was well over an hour before they even got to my car More

by SSHEPHERD01
Recommend Dealer
No
Employees Worked With
Rusty
Apr 19, 2021 -

Wolfchase Nissan responded

Thank you for taking the time to leave feedback regarding your service visit. I'm sorry to hear you had a less than satisfactory visit and I understand how you feel. The Service Advisors are supposed to give you an estimated time when you place your order for service just in case it may not be convenient with your schedule, so I apologize for the lack of communication. I will pass your comments along to both our Service Director and our Service Manager so that they may get with the individual that handled your vehicle and coach them on the proper process. We appreciate your business and again, I apologize for the level of service you received.

April 19, 2021

Service was greatThe employee was very nice and Service was great The employee was very nice and friendly Waiting area was set up for Covic. 19 protocol very well I feel safe getting my More

by gloria1273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Apr 19, 2021 -

Wolfchase Nissan responded

Gloria, thanks so much for taking time out of your day to leave such amazing feedback regarding your recent visit to our Service Department. It's awesome to hear that you enjoyed dealing with our Service Team, and most especially that you felt safe getting your vehicle serviced here, especially regarding the Covid regulations. We strive to provide a comfortable environment and have taken all measures to make our customers and our staff feel safe at all times. We value your loyalty and look forward to serving you again.

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