Wolfchase Nissan

Service Dept Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I sti Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!! More

2016 Maxima I purchased car 2 months ago. Sensor fell out and fog light falling down. Took into dealership for repair and because it was on a Saturday and every I purchased car 2 months ago. Sensor fell out and fog light falling down. Took into dealership for repair and because it was on a Saturday and everyone wanted to leave they told me I need to call my insurance company I had hit something. I am an insurance agent and nothing was hit. No damage to car. Head technician told me the way the car is designed the bumper is in two parts and due to incline of work place it pulls front of car. Really!!! Drove Infinity before and never had issue and if I had any service issues they fixed with no problem. The design of the car?? Maybe. It is as low as infinity and maybe Nissan was in hurry and just does not want to take blame. I have pictures and another shop look at car. No fault of mine.... More

My one simple process in my whole divorce! I can't recommend the people at Wolfchase Nissan enough. I was going through a divorce, moved to a new city and had just gotten a job. Ashley, the fin I can't recommend the people at Wolfchase Nissan enough. I was going through a divorce, moved to a new city and had just gotten a job. Ashley, the finance manager, worked some kind of magic and got someone to take a chance on this purple haired girl. It was quick, easy and painless. Love them!! More

Service on my year old Versa Note I made an appointment for an oil change for 8:30am and even though I was about 15 minutes late as soon as I pulled into their service station, one of I made an appointment for an oil change for 8:30am and even though I was about 15 minutes late as soon as I pulled into their service station, one of their representatives quickly greeted me and asked how he could help. ---- I was actually worried because two days before my oil changing appointment, my car wouldn't start and had to be jumped. After it was jumped, I let it runs while, returned home (which was a 45 minute drive), sat a little more, and figured everything would be alright the next day. Then the day before my appointment my car still would not start, so the morning of my appointment I had to get my car jumped again and took it to auto zone; they told me that my battery was dead. I was so surprised because my car was only a year old and I would never leave the lights on, air or heat running, nor radio on without the car being cranked up. ---- Because of all of this, my expectations were pretty low to up in the air when I pulling up to the dealership stating that my battery was dead and I needed a new one (which is covered under the warranty). Thankfully without any hesitation they asked me to please leave the car running and said they would complete my oil change (for half the cost), and replace my battery for free. On top of them being so quick, fair, and understanding; the Wolfchase Nissan Dealership completed my oil change and replaced my battery in less than 30 minutes. So they get 5 stars from my experience for greatly exceeding my expectations! More

Pre Owned Vehicle Purchase Last November, after several e-mail correspondences with Internet Sales Associate Michelle Dorris, my wife & I visited this dealership and test drove Last November, after several e-mail correspondences with Internet Sales Associate Michelle Dorris, my wife & I visited this dealership and test drove a Pre-Owned 2015 Nissan Altima with Salesperson Demetrius Kirkwood. Afterwards we went home to consider our options. Within about 2 hours, we contacted Michelle Dorris who got in touch with her sales manager and we agreed upon a price and returned to fill out the necessary paperwork and make our purchase. We saw that the vehicle we test drove was still parked right where we left it as we walked in the door. But, just prior to signing the paperwork, my gut instinct told me to test drive the vehicle one more time as our salesperson had mysteriously disappeared and we were to be helped by another salesperson named Bradley. We stepped outside and began to walk to the car we test drove with Demetrius when Bradley led us to another 2015 Nissan Altima with more miles on it and that reeked of cigarette smoke instead of the vehicle we agreed to purchase. When we expressed our displeasure, the best response we could get was from Bradley was are you going to let an additional 3,000 or so miles keep you from buying a car!?! Do not waste your time with this Dealership. We went on to Auto Nation Nissan and get a brand new 2015 Nissan Altima with a Sports Package AND for even less than we were prepared to pay Wolfchase. More

Poor Communication Skills 1st time we scheduled to look at a 2014 Sentra with almost 7,000 miles on it listed at $14,450 after meeting with the Finance guy he jacked it up to 1 1st time we scheduled to look at a 2014 Sentra with almost 7,000 miles on it listed at $14,450 after meeting with the Finance guy he jacked it up to 14,900 and told us we had to finance with them to get this price. (I checked the ad when I got home nowhere did it state this) decided to go back because we liked our Honda sales rep. Rep informed us that this car was sold however Nissan had a 2015 brand new vehicle for $14,900. My husband filled out the paperwork on Sunday and went through the process then told them he would be back Monday after talking to our bank and insurance company. Never was he told to put anything down to hold this car. Nissan was aware that we were coming back Monday. My husband contacts the sales rep and he tells my husband they sold the car. Had your finance people informed my husband we would have put a deposit down till the next day. I will never purchase from this location and I will make sure I notify all family and friends of how Nissan at this location operates. The first time we met with the finance person I felt like he was prejudice. He really did not care how he explained the ad nor the cost. When I left there the first time I should have never went back. Your customer service regarding finance is the worst I think I have every dealt with. More