Wolfchase Chrysler Dodge Jeep Ram

My recent experience with the service department at Wolfchase Chrysler Dodge Jeep Ram was extraordinary. I have avoided using dealers' service departments in recent years due to the usual attitude that Wolfchase Chrysler Dodge Jeep Ram was extraordinary. I have avoided using dealers' service departments in recent years due to the usual attitude that if only they could fix my car, they could ignore basic courtesy and get by with marginal work. However, only an authorized dealer could replace the BCM in my 1998 Caravan, so to Wolfchase Chrysler we went. All of the employees I met were extremely courteous. They kept me advised of the progress of the repair and alerted me to a probable delay in the return of my van. When there was a problem with the van the day after the repair, I expected to be told that it was unrelated to the repair (as in previous times). Mr. Montgomery (Service Manager) dealt with me courteously and went far beyond my expectations to resolve the situation. I will not hesitate to take my van back for future repairs. My only reason for selecting #4 for the price rating is the high cost of the part. More

I have dealt with this dealership for over a year now and they are first class. They take care of all my needs both in service and when I purchased my new vehicle. Thanks Pete for all the help you have giv they are first class. They take care of all my needs both in service and when I purchased my new vehicle. Thanks Pete for all the help you have given me! I give them 5 stars! More

The "service" department at this stealer-ship should be avoided at all costs! I've had service done at this location a number of times, at I highly inflated cost I might add, because I expect the should be avoided at all costs! I've had service done at this location a number of times, at I highly inflated cost I might add, because I expect them to be trained on how to do it properly. NOT THE CASE HERE!! I took my 08 RAM truck in for spark plugs, oil change and radiator flush. Trusting that they would know what they were doing I didn't bother to investigate everything under the hood upon my trucks return. A week later I had a check engine light so I investigated to find that my air intake system was just lying on top of the engine unassembled and disconnected from the filter box! I have an aftermarket intake on the truck but come on! My 5 year old could have put it back together! To make matters worse a few weeks later I noticed a ripple in my hood which I discovered was the result of some jerk leaving a tool on top of the battery and closing the hood on it! David Montgomery the service manager apologized for the intake but refused to believe that one of his people could have done the damage to the hood! I refuse to do business with these people ever again, nor will I ever recommend anyone else to. More

I actually bought a chrysler minivan there AND had to have service. The salesperson was a con and the sales manager tried alot of high pressure tactics. In the end, since I knew what I wanted and for w have service. The salesperson was a con and the sales manager tried alot of high pressure tactics. In the end, since I knew what I wanted and for what price, I bought anyways against my feelings for the place. Since then I have had my van in their service dept ELEVEN times over a year and a half to fix a problem with the power steering that ended up being that they just didn't bleed the air out of the system right. To say they are incompetent is just scratching the surface. They also do not care to go the extra mile for you after the sale either. 5 star dealership indeed. More