Woburn Toyota

Before I start, No, we did not get turned down for a car because of our credit. Our credit is very good. I'm just making a review based on my horror story with this hole in the wall dealership. Absolutely D because of our credit. Our credit is very good. I'm just making a review based on my horror story with this hole in the wall dealership. Absolutely DO NOT go here to buy a used car. Very shady dealership with the worst taste of professionalism I've EVER come across my whole 42 years of buying a car. We went to test drive a car they had. We liked it but needed to think about the deal overnight. We decided to go with the deal the next morning. We spoke with our Sales person, Jeremy and he said he would take care of everything, put a sold sign on the car, and send over all the paperwork to our credit union. This was Saturday. Today is Wednesday night. My husband has left multiple messages on Jeremys voicemail with no call backs, not even from a manager, Rick I believe his name is. I called there myself and asked to speak to Rick tonight. He finally spoke with me and said he had NO PAPERWORK with our information. (Im guessing by the disgusting mess of a dealership, if that's what you want to call the little room they work in, they might have lost it?) I left our phone number and made it very clear I expected a phone call back. They called back and said they no longer had the car. Now I'm not the person to ever leave negative reviews on places unless absolutely necessary and this was necessary. I cannot believe how UNPROFESSIONAL this dealership is. The managers excuse for not receiving a phone call back for 5 days? "Oh....well....he was sick..." Now its my turn to show some unprofessionalism...Grow some B*LLS! If I were you I would do my best to keep looking for that car you want somewhere else unless you want to waste your time, money, and energy. This place is not only a dirty little hole in the wall but the people that work there make it that much more sickening. I'm actually glad we didn't get the car from them. I would rather invest in a dealership that's professional and treats me like a customer should be treated these days, with respect. If I could give this place a negative review, I would, they don't even deserve 1 star... More

awful service, manager was extremely rude. tried to sell me a unsafe car. i would never do service here again. if i were you i would go to another toyota dealership other than woburn me a unsafe car. i would never do service here again. if i were you i would go to another toyota dealership other than woburn More

I was extremely happy with my overall experience at Woburn Toyota. This was my first time leasing a brand new car and I did not feel pressured to do anything that I didn't want to do. I was given my op Woburn Toyota. This was my first time leasing a brand new car and I did not feel pressured to do anything that I didn't want to do. I was given my options and I was allowed to make the ultimate decisions regarding what I wanted and what I didn't want. My salesman, Robert Fahey, did an excellent job in explaining things to me, waiting for me to make decisions, not pressuring me, and was very friendly. Often times, you go to dealerships and the salesmen are breathing down your neck and are very pushy, I am happy to say that I didn't have that experience at Woburn Toyota with Robert or the finance guy who helped me (not sure of this name). More

I received a great deal on a wheel alignment through a coupon, and they did a great job fixing my alignment problem. They were prompt and the employee who helped me, Scott, was very helpful and friendly, coupon, and they did a great job fixing my alignment problem. They were prompt and the employee who helped me, Scott, was very helpful and friendly, while giving a specific timeframe in which I could expect my car. More

These guys are very reasonable, friendly and upfront. They are not pretentious. Price is also good. I have come here for buying a car and for service for another car. All the time I get great customer se They are not pretentious. Price is also good. I have come here for buying a car and for service for another car. All the time I get great customer service experience. I have lived in many towns and multiple states, so I have had customer experience at a lot of different dealership places. This place is by far the best experience I have had. It's kind of smaller than others, but truly customer oriented. I like all the CSRs who have attended to my request. Last winter I have had the hood cover of my car torn, and took to a Midas place near by. They said that they cannot fix it, but they can remove it entirely and it would cost 40$. But the Woburn Toyota guys fixed it for 25$. Really happy about this place. More

We've got all three: great price, great service and a very small amount of time we spent on this purchase. The overall experience was very pleasant. very small amount of time we spent on this purchase. The overall experience was very pleasant. More

Robert Fahey made this the easiest car purchase I have ever made. He knew exactly what I wanted and he got it for me. On the day when I picked it up he ha everything ready and all I did was grab the keys ever made. He knew exactly what I wanted and he got it for me. On the day when I picked it up he ha everything ready and all I did was grab the keys and leave. I would recommend him to anyone who is looking to purchase a vehicle without any hassle or inconvenience. More

Robert Fahey is the best! I wish very sales experience was this smooth, respectful and pleasant! He was remarkably responsive to my questions and concerns. I will recommend him to anyone who is looking was this smooth, respectful and pleasant! He was remarkably responsive to my questions and concerns. I will recommend him to anyone who is looking for a new car. More

Very friendly, informative salespeople. Prompt, but not pushy staff. Customer- centered service- the manager remembered details of past sales encounters, leaving us with a feeling of being valued. Willing pushy staff. Customer- centered service- the manager remembered details of past sales encounters, leaving us with a feeling of being valued. Willing to accommodate personal preferences, schedules and financial needs. This is my second purchase at Toyota, and would definitely recommend others considering a new vehicle. More

Woburn Toyota has great service, convenient hours and courteous employees. They always explain the reason for any recommended repairs and call promptly. Prices are always disclosed and my car is always courteous employees. They always explain the reason for any recommended repairs and call promptly. Prices are always disclosed and my car is always finished on time. I love their Express Service as well. More