Woburn Toyota

Woburn Toyota continues to be our (The Ketcios Family) top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex C top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex Chuprakov, was professional, polite, and knowledgeable. He made the entire negotiating process smooth and ensured we were fully satisfied by the end. Next, we met Finance Manager Hank Ung, who greeted us warmly and was incredibly organized. By the time we finished with Alex, all the paperwork was ready for us to sign. Hank quickly congratulated us, went over some important details, and we were done in just minutes. More

On 1/8/2025, Matt Arsenault of Woburn Toyota service helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my 2022 Rav 4 using the same phone. I even researched social media for tips on it, but it was Matt who got it working. He explained everything & helped me step through the display on the car and my iPhone. Great service thanks to Matt. More

Had to bring my car in for a recall. Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “n Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “not a dealer policy”. I asked to speak with manager and he directed me to his office with the expectation for me to just walk over there myself. I thought it was the norm for the manager to be called over or at least lead your customer over to the manager office. The manager’s assistant [?] was able to confer with him and the free rental was confirmed. Next day (wouldn’t you know it) a charge shows up on my credit card statement from WT. the recall was supposed to be free, the rental should have been free, what could it be then? I called back twice only to be transferred twice to a voice mail box. Third time they put me in touch with Rich W. with my fingers crossed that he wouldn’t realize our past stalemate, i found his demeanor to be abrasive. however he was about to look up who billed the charge. i was then transferred to that individual’s number only to end up at another voicemail. It has been a week since the service and i have not been called back. additionally i will be heading back to get my car rechecked. my next use of my car following my service resulted in several failed starts. Edit: lowering my rating from two to one star. i’ve read a couple other reviews stating how Sadik sales rep used their phone to post fake five star reviews. after seeing those, i started noticing more questionable “sadik is awesome” and “sadik was professional” one sentence reviews. also seems to be a good amount for Maged. Beware potential customers of letting sales reps borrow your phones More

I live in the Chicago area and I placed a deposit on a used 2017 F150 on Saturday 12/21/24 with a salesman DJ Abba. I gave my credit card information to secure the truck at approxumately 11am. I was tol used 2017 F150 on Saturday 12/21/24 with a salesman DJ Abba. I gave my credit card information to secure the truck at approxumately 11am. I was told by salesman DJ Abba that his manager Kusch would be contacting me and let me know what else I needed. I was planning on flying out to Boston on 1/4/25. I never heardback from the manager, left a voicemail that was never returned on 12/21. I had check flights to Boston on 12/21, and they were 99 bucks. I sent an email to Kusch. Well Sunday they were closed, Monday I called but didnt get through to anyone, no email response. I checked flights and saw they were now $123. I purchased a ticket for 1/4/25. I sent an email to Kusch and several managers at the dealership and finally got a call back on tuesday 12/24 from a Sergio, I missed the call and left him back a message. I checked my credit card wasnt charged for deposit. On 12/26 Sergio proceeded to inform me that the truck I had secured had been sold on Saturday night. Now I asked if someone is going to reimburse me for the non refundable plane ticket and I was told he would call me back. Never heard back. I would suggest not doing business with this dealership. They do not honor their deals, nor do they make things right with customers. More

Worst experience I’ve ever had! I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned out that the car needed $2000 worth of work and they had it for 2 1/2 weeks. Every time I would call to get an update, service told me I had to speak to my specific service representative and that no one else could look at my account to tell me whether or not parts had come in. When I asked for a loaner car, I was told that they didn’t have any and “we can’t just make one fall out of the sky”. I’ve bought Toyotas for years and I will never, ever, go to the dealership again. More

Hello everyone! My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's emp My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's employees who helped me with my choice and purchase. I would like to express special gratitude to sales manager Alex Chuprakov, who supervised the entire sales process and paperwork. Alex always helped to promptly resolve any issues that arose, was attentive, positive and responsive. Every time I contacted him, I received fast and qualified assistance on all issues. When a person has perfect professional skills and a high culture of communication with clients, it is easy and pleasant to work with him. Thank you very much to Toyota Woburn, good luck and great success to Alex. More

NEVER step foot at Woburn Toyota! They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as well as a first payment of a car they never sold me. DONT GO THERE! More

Professional and caring the salesman Ken Oueh got to know me and my needs and made the sales process easy. me and my needs and made the sales process easy. More

This dealer would not live up the the offer they presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior More

I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 peo dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I wasn’t the person who had ordered. He then asked too many details about my car. I felt humiliated and thought maybe because I was from a different race. I could tell The younger guy was embarrassed by the questioning because he was asked if he confirmed my paperwork. Who would come to the dealership with fake paperwork to steal a part that was for $15?? I would rather drive 50miles to a different dealer than Woburn Toyota which is 5 miles away from me. More