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Withnell Hyundai
Salem, OR
390 Reviews
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September 16, 2024
Very friendly and supportive staff. Withnell consultant Victor was patient, respectful and most importantly listened to what I wanted taking the time to help me find the perfect rig tha Withnell consultant Victor was patient, respectful and most importantly listened to what I wanted taking the time to help me find the perfect rig that checked all my boxes. Therefore, making this buying experience one if not the best ever -and I'm old, plus a bit cranky -my apologies Victor! If I had any questions about Hyundai's onboard technology and warranty or a used vehicles tech and warranty (which Withnell's warranty is awesome btw), he always answered them on the spot or found the answer and quickly communicated it via a phone call or text. After test driving a few vehicles, I landed on the Hyundai Santa Cruz Limited and I couldn't be more pleased with this rig I lovingly call it my Korean El Camino and absolutely love it! Thank you, Victor, for your integrity, expertise, honesty, communication and most of all your patience. Finance Manager Dillon was also super friendly and professional, taking the time to ensure I had the best rate available, saving me money. Thank you for your integrity. He thoroughly explained each step along the way making the final step of this purchase very easy. Would highly recommend this dealership and will absolutely be a return customer. -Chris More
by Chris
Employees Worked With
Victor. Dillon.
December 04, 2022
Purchased my new 2022 Santa fe with a trade in earlier this year. Dealt with annoying and aggressive sales tactics in the beginning, however all seemed well when we were in person with Brian Shangle. Wh this year. Dealt with annoying and aggressive sales tactics in the beginning, however all seemed well when we were in person with Brian Shangle. When we did financing an optional $300-$400 paint charge was added on and not explained. When I asked about it the finance manager said your salesman should have explained this. When I asked the salesman he said it was part of the cost of the vehicle and could not be taken off. All the paperwork clearly said optional. When we discussed this more I was told I would be given all weather mats to make it right for the inconvenience of the optional charge added on. Mats kept getting pushed out from being “on back order” for months after we purchased our vehicle. Never heard back, and I’m pretty disappointed overall with the experience. More
by micayla
Employees Worked With
Brian Shangle
January 15, 2021
We bought 2 cars in one day from this dealership and were treated very well. All of our needs were met and we were fairly treated. Say, our salesman, did a fantastic job and even answered our questions and treated very well. All of our needs were met and we were fairly treated. Say, our salesman, did a fantastic job and even answered our questions and came to work on his days off to help us out! More
by The Knuth's
Employees Worked With
Say, Bill
January 15, 2021
We bought two new cars from Withnell on Wednesday and asked for the ceramic coating for the paint on both cars. I was amazed when I received a call on Friday, with a Tuesday appointment for one car, and asked for the ceramic coating for the paint on both cars. I was amazed when I received a call on Friday, with a Tuesday appointment for one car, and a Wednesday appointment for the other. The service department is on top of it! I was expecting to wait much longer for their call. More
by The Knuth's
Employees Worked With
Don't remember his name
January 14, 2021
The salesman was friendly and easy to communicate with. Alex explained all details of the car. He is knowledgeable and helpful throughout the buying process. Alex explained all details of the car. He is knowledgeable and helpful throughout the buying process. More
by lovelyacielo
Employees Worked With
Alex Sharabarin
January 13, 2021
tim the service man was great very knowelable espeial tim the service man was great very knowelable espeial when come to extended warranty. very pleasant. send me texts to let me know what was going and tim the service man was great very knowelable espeial when come to extended warranty. very pleasant. send me texts to let me know what was going and also call More
by tamelab7
Employees Worked With
tim, David Withnell
November 10, 2020
Brought in my wife's 2017 Tucson for an oil change.Got a Brought in my wife's 2017 Tucson for an oil change. Got a message from my wife that the service department had messaged her stating a new battery was Brought in my wife's 2017 Tucson for an oil change. Got a message from my wife that the service department had messaged her stating a new battery was needed. I went to service department and talked to Noah who was working the service desk .I asked him about the battery he told me it was low on cold cranking amps, I told him the cars only 3yrs old and I didn't believe him. He said he would get the test paper, as he was going to get it he walk past an office and the person at the desk said and I quote "what does he think that we make up the low test readings". I saw the test and the battery was not up to par. I was told it would be $212 for a new battery. He offered to test the battery but it would take an hr. I paid for the oil change and left not very happy.Just a note I went to Battery Exchange in Salem and paid only $150 for a ,battery. More
by Mike
Employees Worked With
Noah
November 07, 2020
My wife found a certified SUV that would have suited us well. They wouldnt budge on price, but nobody ever pays sticker price? Right? It was like pulling teeth to get them to come down $800 on a 25k veh well. They wouldnt budge on price, but nobody ever pays sticker price? Right? It was like pulling teeth to get them to come down $800 on a 25k vehicle. While driving it I noticed a slight pull to the right, and some tire noise while decelerating. I wanted an alignment and tire rotation as part of the deal. The salesman literally stood up and walked away from us, stating that those things take money out of his side of the transaction. We had our car seats for the kids in the SUV ... when we went to leave the car was locked, and the salesman was confrontational while we were trying to go home. If you have to navigate typical used car salesmen nonsense, you might as well go to Portland....at least you can get a better price. We were not referred to Management or Admin or have had any follow-up from them. But we had a salesman that didnt want to work with us. I only selected them since I had to choose them as an option to give my feedback on our bad experience. I'm sure they'll sell that SUV because it was really nice, but they wont get our hard-earned money! More
by ndavis0406
Employees Worked With
Saleman, David Withnell, Melissa Dutoit, John Perry
October 04, 2020
Our sales associate Tommy and the finance manager Bill made us feel like part of the family. No pressure and got a great deal. BRAVO made us feel like part of the family. No pressure and got a great deal. BRAVO More
by Crrscott
Employees Worked With
Tommy...sales. Bill ...Finance, David Withnell, Melissa Dutoit, John Perry
