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Wissler Motors - Service Center

Mount Joy, PA

4.7
242 Reviews
Call Service Center (717) 653-2091

242 Reviews of Wissler Motors - Service Center

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April 22, 2024

Staff +is +prodfessi+nal and service is go+od. Easy to+ schedule ap+po+intments and work co+m+pleted +in a ti+mely manner,.++ More

by carolynbenshoof17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2024

Everyone on the Service team has been very professional and courteous. The work was completed as scheduled and the final bill was within the estimate of the multiple things I was having done. More

by jahiestand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 26, 2024

Beware , they will completely blindside you with over exaggerated service times and a bill that is double or more than what was estimated. When asked to explain why they fumble over an explanation. I go More

by Whunt14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Cotton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Wissler Motors responded

Mr. Hunt, I reviewed the recordings of your conversation with my service manager, Pete, and discussed it with him and the assistant service manager, Cliff. Let me answer with the bullet points the concerns I read from your review: 1. Blindsided with service times and bill—First, I verified that all billing and times were accurate. I am not aware of you asking for or receiving an estimate prior to work being performed. You were picking up your wife's vehicle, for which we had just performed 3 of the five services you had requested and scheduled at that time. 2. Fumbled over the explanation of cost—On watching the recording, it was evident to me that Pete attempted to review the jobs line by line but was interrupted several times by you. Pete was attempting to explain each job and the associated charge/billing. 3. Time we had your Jeep...they will do everything they can to extend service time and squeeze money out of you—I need clarification on this concern, and this is why: Our billing is not associated with the time the vehicle is at our dealership, it is on the jobs performed. If you want the vehicle completed by a certain time, please let us know next time, as we do try to accommodate our customers the best we can. As your vehicle was a "drop-off" with no request to complete earlier in the day, our goal is to complete it by 4:30 pm of the day scheduled. 4. Estimate does not match bill—The estimate printed on your copy of the repair order after we completed the jobs and at vehicle "pick-up" was not an estimate on the whole job but only those items we have set up as pre-billed in the system. The timestamp for approval correlates to when the advisor printed the original copy for the technician. I'd like to have every operation pre-billed in the system to give an accurate estimate, but every vehicle is different and may take different fluids, etc. An example would be your wife's Rogue differential service and your Wrangler's. Your Wrangler's fluid was slightly more expensive because it required a different weight. If you had requested an estimate, we would have looked up each request specific to your vehicle and then given you a quote. Mr. Hunt, I apologize that the process was not as you expected. However, I do not see where we errored in our pricing or our performance, only in your expectations. We have no problem continuing our business relationship with you, but I would ask that you please let us know if you expect to pick up your vehicle earlier and ask for an estimate. We would gladly provide an estimate for any work requested. I want to emphasize that if an error was made on the billing, we will definitely make an adjustment. However, we do not entertain any requests for unjustified adjustments to avoid negative reviews, as you had requested. I fully support Pete's decision not to make any such adjustments. Devin Wissler President Wissler Motors

March 08, 2024

They are always ready to provide services to their customers. I trust them and would easily recommend them to others. More

by dwgadsden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Wissler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2024

Great family owned and operated dealership. Good people who want to take care of their customers! More

by mjg252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Wissler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Hershey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2024

good treatment and communication from the moment the appointment was made until the car was delivered to me More

by robjohnsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2024

They go up and beyond what they are suppose to do. They are pleasant and courteous in every way. I could not find owners card and they printed another one out for me. Now who would do that. I bought More

by nannywitmer8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2024

A1 all the way! !! Like all the other times!! Also they didn't take an elderly customer money for a small oil leak since she only drives her car only 1000 miles a yr More

by horntoad11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2024

Cliff took his time to listen to my concerns and provide expert advice. Excellent work More

by atalliferro899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2024

I was so thankful that they were able to get me in over the holidays. The cost was good, the service was friendly and quick, and I would highly recommend. More

by gerigmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Wissler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Stroup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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