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250 Reviews of Wissler Motors - Service Center
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November 28, 2011
Should have used Wissler Service long ago. I am very happy with the personnel and service. I wouls not hesitate to recommend friends or family to Wissler Motors. Rev D J Paglia happy with the personnel and service. I wouls not hesitate to recommend friends or family to Wissler Motors. Rev D J Paglia More
by Dom Paglia
Employees Worked With
Mike Ortiz
November 21, 2011
My jeep has almost 200,000 miles on it and they never push me to get a new one. They just work on what i ask them to. They know what there doing and i will take my jeep to them anyday over a backyard gar push me to get a new one. They just work on what i ask them to. They know what there doing and i will take my jeep to them anyday over a backyard garage. More
by squickel
Employees Worked With
I don't remember.
July 15, 2011
Brandon Baker was my salesman when purchasing a used truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by h truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by his mistakes. I had to return to the dealership several times because of his mistakes, and living about 20 miles away, this became a bit of an issue. First, he told me to show up to sign papers, but never told his superiors, so the paperwork wasn't ready. I had to return four hours later. Next, he left the dealer tag on the truck after I purchased the vehicle, so I returned to the dealership after driving halfway home to return the tag (I found it when I stopped for gas.) Finally, I had to return, on my dime, because he had me sign the wrong line on my old title. That's 120 miles worth of used gas. The truck ran fine for several weeks. Then, problems began showing up. I took the truck in to get the problems checked. Nobody would ride with me to diagnose the problems or at least listen to the problems. A day later I received a call and was told the the problems I was experiencing were not found (the problems that were covered under the 90 day/3,000 mi warranty anyway. I received a quote for the problems that weren't covered.) I then went in to again show them what I was experiencing. Del Wissler pulled my truck up close to the building and as it was running, told me the noises that we both were hearing were normal. They absolutely were not. He proceeded to argue with me. He then left the truck running and got out and came to the front of the vehicle to look at another issue. As he was talking, he contradicted himself. I pointed that out, and he got mad, said he's done arguing and said he was taking the keys and going inside, and that he's done. I approached the truck and took the keys out of the ignition by reaching through an open window in the open door. Del started running over, and wrestled me into the truck to try to get my keys. Suddenly at least five, if not seven men ran from inside and pushed and shoved me and tried to get the keys, in so doing body-slamming me into the side of the truck. They also tried to grab my cell phone as I dialed 911. A large body-sized dent was left in the side of the truck. As I waited for the police, they said the dent is what happens when you try to steal their property. (I had purchased the truck over a month prior. It actually belongs to the bank.) They kept saying that I was trying to leave without paying a diagnostic fee of $159 for the 1.8 hours it took them to supposedly look at the truck, though they never did more than visually look. The didn't even hook up a gauge to see the pressure readings for the air conditioning that is low on freon.) They quickly parked the truck in, careful to do everything out of sight of their security cameras. To be clear, I took the keys, so the truck was not running, and was going to go inside to pay and leave, as my wife and children were waiting for me on the opposite side of the building. After the police arrived, they took both our statements. It was immediately found that they were in the wrong, and I had a choice: Have them fix the large dent or press charges. I chose to be the better person and have them fix the dent. However, I later tried to change that to pressing charges, since the dent was not fixed to my liking. This dealership is run by xxxxx who use bullying tactics to deal with customers who question their work. They are more than willing to acknowledge problems that are not covered under warranty, but pretend the problems that would be covered under warranty do not exist. I currently have a nice looking truck (minus residual denting on the door) that has a problem with the universal drive, somewhere in the area of the transfer case, low freon, a leaking water pump, a dislodged vent cover in the engine, brake problems, and a crooked, sagging front bumper. Oh, and I forgot... they pride themselves on a 141 point inspection of used vehicles. Well, someone missed the mouse nest in my fuse box. Their solution was to power wash the fuse box. Water plus electronics? Not a great idea. How did they miss that in their inspection? Not the place to go for customer service that you can count on. More
by BeatenDown
Employees Worked With
Brandon Baker, Adam Yoder, Del WIssler, Devin Wissler
May 31, 2011
We had originally purchased our vehicle from what is now Wissler Motors, Inc. nearly ten years ago, and have had it serviced there ever since. Our high ratings reflect the quality of workmanship, competitiv Wissler Motors, Inc. nearly ten years ago, and have had it serviced there ever since. Our high ratings reflect the quality of workmanship, competitive costs, and the friendly and informative service team there. We have strong confidence in the recommendations of service needs given to us by the Wissler Team, and our vehicle's quality running condition over the years reflects the wisdom of this maintenance program. More
by rob_bair
Employees Worked With
Gary and Jason
April 12, 2011
I have bought new and used cars here and brought them I have bought new and used cars here and brought them back for service since 1994. Everyone I have met has been helpful, friendly, professional, an I have bought new and used cars here and brought them back for service since 1994. Everyone I have met has been helpful, friendly, professional, and courteous, spending as much time as needed for each customer. There has never been any sales pressure when I was looking for a car to buy, none of that aggravating haggling that some dealerships and people seem to like. I have always gotten full responses on what work was needed, why, what work could wait for a while, what the best deal was- with either using coupons or saving labor costs by doing certain things at the same time. They have taught me some things over the years about my cars. And because of the free towing program which was offered when you put the Wissler plate on the front of your vehicle, I have gotten free towing when I needed it, due to flat tires. They offer discounts through their cap program and mail out coupons for other services as well. Best of all, they are very close to where we live. More
by Tammy McNew
Employees Worked With
since 1994- Tony, sales, Jim-service, Jason-desk, Mary-desk, Lori-desk, Jon-sales, Chuck-sales, Gary-service, others I can't remember the names
February 25, 2011
Wissler is very friendly and accommodating. They research and provide information, as when I wanted a comparison of service prices between Wissler and Saturn. They watch for needed work on our vehicles, but and provide information, as when I wanted a comparison of service prices between Wissler and Saturn. They watch for needed work on our vehicles, but don't seem to fabricate jobs for themselves. More
by ErichUndergrace
Employees Worked With
Michael Ortiz, Eric Hardman, Michael Dieter
February 05, 2011
I have been receiving service and purchasing cars at this car facility for over 15 years. I have purchased four vehicles and gotten all my service done there likewise. The major reason I keep coming back boi car facility for over 15 years. I have purchased four vehicles and gotten all my service done there likewise. The major reason I keep coming back boils down to one thing - integrity. I trust these people ! If they give me a price - I believe it to be reasonable and competitive. If they say I need a part or a service done - I believe them. I am not saying they are the cheapest place in town,but they are honest and I trust them. They are friendly and do good work. Why would I go somewhere else ? More
by Ray Oberholtzer
Employees Worked With
Del Wissler
January 27, 2011
I bought a 1987 Jeep and a 2000 Jeep and a 2004 P T Cruiser from Wissler, all purchased new, and have always happy with their service. Now that they no longer have the Chrysler franchise to sell new ve Cruiser from Wissler, all purchased new, and have always happy with their service. Now that they no longer have the Chrysler franchise to sell new vehicles, I trust them to keep my car running safe and for as long as possible. When I need to replace it, I will ask them to find a suitable used car for me before going to look at new ones. I want to stay a loyal customer because I appreciate their good, honest, and friendly service over the years. More
by Betty Lou Merrell
Employees Worked With
many over the years, all are kind and friendly
January 26, 2011
A very fair dealer. I have taken the same 1994 Plymouth Grand Voyager LE to them for the last 14 years. They work with you and understand your needs. I feel they are being thorough AND honest to make sur Grand Voyager LE to them for the last 14 years. They work with you and understand your needs. I feel they are being thorough AND honest to make sure your vehicle is safe. I would recommend their service group to anyone. They have not lost a step since Chrysler took their new car dealership away. More
by beach99nut
Employees Worked With
service personnel
January 25, 2011
I took my Ram 1500 in for replacement wheel bearings which I provided. Upon their inspection I was told that the parts were wrong and that they could order me new ones. The price would be with parts a which I provided. Upon their inspection I was told that the parts were wrong and that they could order me new ones. The price would be with parts and labor over 750.00. I declined. I went into pickup my truck and was told by one of the service writers,that they had removed the right side tire and that this is when they had discovered it was the wrong part. I then was handed a bill for for 78.44. Now I understand that I used rack time and fully expected to pay something, but when I asked about labor time, I was told that they had two techs working on it for 45 mins each. 1.5 hours to remove one tire and put it back on? When i questioned him on this the manager spoke up and said they had removed both tires and started disassembling the wheel hub (5 Bolts). I was confused as to why the technician paperwork did not reflect what the service manager was stating. Which also differed from what the service writer was saying. I quickly came to the conclusion that I was obviously being victimized by a company that lacks moral ethics in their business dealings. I agreed to pay,and informed them that they would never receive another dime of my money. This is when my discoveries became amazing to me. Upon entering my truck I discovered a totally soaked front seat. I went back into to question this and was told, "well when the Technician opened the door some ice must have fell in." which was obviously completely false due to the strong cleaner chemical smell that was permeating throughout my cab. Thanks for taking care of my property and being a decent human being by simply removing the ice. I also noticed with the fair amount of brake dust that was on my wheels it was evident that no one had even touched the lugs on the two tires. I took my truck up the street to Hondru Dodge and they put the exact parts that I provided on my truck for a total bill of 300.00. THANK YOU HONDRU, for displaying the courteousness and strong moral fiber that we should all expect from local businesses. More
by sdeeghan
Employees Worked With
Josh and two others
