Wissler Motors - Service Center

Jason did a very good job in scheduling my appointments. Always pleasant and helpful.The Compass Jeep was in need of repair. Gary gave me a dollar amount quote for the parts. At time of payment for repair, Always pleasant and helpful.The Compass Jeep was in need of repair. Gary gave me a dollar amount quote for the parts. At time of payment for repair, the dollar amount for parts was exactly as quoted. No surprises. All employees from appointment scheduler, to the desk rep. who writes up the paper work, until the time you leave the business, all are helpful and very pleasant to work with. I like the choice in waiting rooms which are clean and inviting. One upstairs and one downstairs. There is always coffee and snacks and of course the FREE car wash. Have been coming to Wisslers for the past 9 years and will continue to do so. Thank you Wisslers. More

I have the capability of making appointments online. I have the capability of making appointments online. At time of arrival for appointment, am greeted by name and paperwork done immediately The w I have the capability of making appointments online. At time of arrival for appointment, am greeted by name and paperwork done immediately The waiting room (2nd floor) was always clean including the bathroom. Even the person cleaing the window (looks down unto the floor where cars are being worked on) was pleasant. If/when they find problems,they come to you in wating room to let you know the severity of the problem, if it can be fixed now, or if part/s have to be ordered. You are kept informed of the throughout the process of the completion of the job. All personnel including the person answering the phone is considerated and professional. Very friendly place to come to. Love the free car wash and coupons. More

Should have used Wissler Service long ago. I am very happy with the personnel and service. I wouls not hesitate to recommend friends or family to Wissler Motors. Rev D J Paglia happy with the personnel and service. I wouls not hesitate to recommend friends or family to Wissler Motors. Rev D J Paglia More

My jeep has almost 200,000 miles on it and they never push me to get a new one. They just work on what i ask them to. They know what there doing and i will take my jeep to them anyday over a backyard gar push me to get a new one. They just work on what i ask them to. They know what there doing and i will take my jeep to them anyday over a backyard garage. More

Brandon Baker was my salesman when purchasing a used truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by h truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by his mistakes. I had to return to the dealership several times because of his mistakes, and living about 20 miles away, this became a bit of an issue. First, he told me to show up to sign papers, but never told his superiors, so the paperwork wasn't ready. I had to return four hours later. Next, he left the dealer tag on the truck after I purchased the vehicle, so I returned to the dealership after driving halfway home to return the tag (I found it when I stopped for gas.) Finally, I had to return, on my dime, because he had me sign the wrong line on my old title. That's 120 miles worth of used gas. The truck ran fine for several weeks. Then, problems began showing up. I took the truck in to get the problems checked. Nobody would ride with me to diagnose the problems or at least listen to the problems. A day later I received a call and was told the the problems I was experiencing were not found (the problems that were covered under the 90 day/3,000 mi warranty anyway. I received a quote for the problems that weren't covered.) I then went in to again show them what I was experiencing. Del Wissler pulled my truck up close to the building and as it was running, told me the noises that we both were hearing were normal. They absolutely were not. He proceeded to argue with me. He then left the truck running and got out and came to the front of the vehicle to look at another issue. As he was talking, he contradicted himself. I pointed that out, and he got mad, said he's done arguing and said he was taking the keys and going inside, and that he's done. I approached the truck and took the keys out of the ignition by reaching through an open window in the open door. Del started running over, and wrestled me into the truck to try to get my keys. Suddenly at least five, if not seven men ran from inside and pushed and shoved me and tried to get the keys, in so doing body-slamming me into the side of the truck. They also tried to grab my cell phone as I dialed 911. A large body-sized dent was left in the side of the truck. As I waited for the police, they said the dent is what happens when you try to steal their property. (I had purchased the truck over a month prior. It actually belongs to the bank.) They kept saying that I was trying to leave without paying a diagnostic fee of $159 for the 1.8 hours it took them to supposedly look at the truck, though they never did more than visually look. The didn't even hook up a gauge to see the pressure readings for the air conditioning that is low on freon.) They quickly parked the truck in, careful to do everything out of sight of their security cameras. To be clear, I took the keys, so the truck was not running, and was going to go inside to pay and leave, as my wife and children were waiting for me on the opposite side of the building. After the police arrived, they took both our statements. It was immediately found that they were in the wrong, and I had a choice: Have them fix the large dent or press charges. I chose to be the better person and have them fix the dent. However, I later tried to change that to pressing charges, since the dent was not fixed to my liking. This dealership is run by xxxxx who use bullying tactics to deal with customers who question their work. They are more than willing to acknowledge problems that are not covered under warranty, but pretend the problems that would be covered under warranty do not exist. I currently have a nice looking truck (minus residual denting on the door) that has a problem with the universal drive, somewhere in the area of the transfer case, low freon, a leaking water pump, a dislodged vent cover in the engine, brake problems, and a crooked, sagging front bumper. Oh, and I forgot... they pride themselves on a 141 point inspection of used vehicles. Well, someone missed the mouse nest in my fuse box. Their solution was to power wash the fuse box. Water plus electronics? Not a great idea. How did they miss that in their inspection? Not the place to go for customer service that you can count on. More