Back

Wissler Motors - Service Center

Mount Joy, PA

4.7
242 Reviews

242 Reviews of Wissler Motors - Service Center

Sort by
August 13, 2018

Timely, quality service, completed within quote From setting up appointment, quoting price range and repair time, to completion of repair and paying bill, every aspect was completed with courtesy an More

by JSIDES843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
August 13, 2018

Prompt I had a needed repair that was still under warranty. Ashley alerted the service department . When I arrived, Pete was on . He resolved the issue in More

by 1224missy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hiestand, Kristie Acevedo, Jason Schmitt
August 04, 2018

Great Service Staff is always friendly, we can get an appointment quickly. Always appreciate an explanation of the bill. Like the option to drop my car off and pic More

by cdwenger75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Acevedo, James Wilson
August 04, 2018

Unexpected problems resolved quickly The service staff are always so accommodating, even on a Saturday morning. I dropped off my Jeep for diagnosis and repair and they had a courtesy car More

by DONNASMOOTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
July 23, 2018

Your prices seem high. The people are great to work with. Comparing your prices to Whitmoyer's prices you are higher. I would like to continue to service the car where we pu More

by glmorris51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristie Acevedo
Jul 23, 2018 -

Wissler Motors responded

Mr. Morris - Thank you for your review! I wanted to respond to a few of the concerns you shared. 1-Higher prices than Whitmoyer-I believe you will find that most pricing including our labor rate will be under most franchised dealers, however, there will be instances or a few job operations (ie. oil change, etc) that the manufacturer may assist in the cost so they have a "price leader" in order to capture the business for more lucrative jobs. With our Customer Appreciation Program (no charge to our customers), our customers receive $20 off any oil change, free state inspections, two free alignment checks per year, up to $75 of free towing, courtesy loaner vehicles, and free car washes. Above this you can also sign up to earn 5% back on everything spent in service. Given that you also purchased your vehicle from us, you can recieve free car washes anytime - not just at time of service. You also received 1 year of paintless dent repairs and key replacement included with Wissler Motors' program. Overall, others in the industry have expressed how tremendous our programs are for our customers compared to franchised dealers which give me confidence in our overall value to the majority of our customers. 2- Friendliness of invoice - Unfortunately we have to work within the means of the software company. We are limited to how we can structure the information the invoice however, I will bring it up in a meeting I'm having with the company in November. 3-Estimate charge - Please note: There was no charge for an estimate. If you total the job lines and add tax it will equal your total bill. I appreciate hearing your concerns and hope you will reconsider doing business with us in the future. Sincerely, Devin Wissler Vice President & General Manager

July 18, 2018

They always have my back! Nothing worse than trying to start your vehicle on a Monday morning and it won’t turn over. A tow truck was at my house within the hour and the Jeep More

by DONNASMOOTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
July 17, 2018

Excellent service Quality work, no extra sale additions. Dependable , experience mechanics on duty. Excellent service at this dealership and very friendly .Would recomm More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
July 12, 2018

Good Service Center Convenient service. In and out as scheduled. Did the work I asked for and got me back on the road. Service Tech explained information clearly. More

by localguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
July 11, 2018

Best service center ever The best and friendliest service center. Highly recommend this facility. It was easy to schedule an appointment to work with my schedule. The work More

by srbrown2768
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
July 11, 2018

Really nice staff and price is always fair. We purchased 2 vehicles from Wissler and still have them. Would recommend Wissler for a any one, young or old to buy a vechile from this dealer. More

by sonichobbes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, Kristie Acevedo, James Wilson
...
17
...