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Wissler Motors - Service Center

Mount Joy, PA

4.7
242 Reviews

242 Reviews of Wissler Motors - Service Center

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April 23, 2019

Dependable, knowledgeable service I'm happy that I finally found a service center that knows what they are doing. I have a bunch of bad experiences with other centers in the area. Ever More

by KIQUASHIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
April 08, 2019

Nightmare I’m sure you are well aware that the services we wrote on key envelope were not completed, requiring several appointments, however eventually you made More

by paulmills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Morelock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cotton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Acevedo
April 02, 2019

The Wissler Experience We've been customers for the past 15 to 20yrs. Service was and is exceptional and fair. All the different service clerks we've have gotten to know More

by Pastor James Nowlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hans, Phil, , Jason Schmitt
February 16, 2019

extra mile they employees went the extra mile to make sure the vehicle I bought was running perfectly. During that time I had very nice loaners that were clean a More

by mnightshift35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hiestand, Yuri Sheaffer, Kristie Acevedo, James Wilson
February 11, 2019

Expectations Surpassed Wonderful friendly customer service. The work crew catches things that other places wouldn't. Thanks for keeping me street legal for another year. W More

by wasm103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
January 11, 2019

Thorough... Quick... Easy... Painless Kristie & Peter were friendly, fair and informative. James is quite the diagnostician. Very impressive. I appreciate the options of service that we More

by Michael Christopher Schiavone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hiestand, Tyler Ashley, Kristie Acevedo, James Wilson
January 07, 2019

Dealership in general Dealership sold me 2016 Jeep Compass with bad tires all 4 tires needed replaced in 6 months from purchase I feel robbed miss lead vehicle had less tha More

by Slk1180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Ashley
Jan 14, 2019 -

Wissler Motors responded

Thank you for bringing your concerns to our attention. Looking at our history of 2016 Compass sales in 2018, I find that you would be one of 3 possible individuals. I believe I was able to piece together the deal information and the time frame: 1. 02/05/2018 – Date you purchased your vehicle 2. 11/23/2018 – Date we recommended tires During our pre-delivery inspection, your tires rated at 5/32 & 6/32. This equates to approximately half the wear remaining. It is also our process to review all repair orders including the brake and tire specifications with our customers during the purchase process. From what we can tell, you drove the vehicle for 9 months and approximately 17,700 miles and on 11/23/2018 when we suggested replacing tires, two of your tires read 5/32, one was at 4/32 and one at 3/32. All pass safety requirements set by Pennsylvania. I actually feel you have gotten tremendous wear out of the tires which I believe is due to the fact that you have been rotating the tires. In regards to the wear of the tires, the average driver typically would have driven 11,250 miles (based on 15,000 per year) in the same time period. The additional 6,500 miles every nine months will create more maintenance. I will look into the concern that you have not gotten a thank you for your business. It is our process to not only call customers that have purchased from us, but also those that bought elsewhere so that we can see if we can ask how we can further be of service (ie. answer questions on the operation of the vehicle, etc.). I hope that, other than the tire wear, you are enjoying your Compass. Sincerely, Ashley Hiestand Sales Manager

January 07, 2019

State inspection wonderful experience Great service, fast and friendly service. I was greater with a smile they even let me come in early due to my changing schedule. They informed me of More

by shadow426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Acevedo, James Wilson
December 27, 2018

Very satisfied as always I ordered new tires that came in and were installed in the same day. I appreciate being able to get service when I could fit it in with my schedule. More

by PLANTMD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Acevedo, James Wilson
December 24, 2018

Quick, Easy, and Painless Oil Change Called for an oil change and was scheduled that very next morning. Was called that it was finished that first thing the next morning. Quick, finished More

by JustinEcho5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Acevedo
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