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Wissler Motors - Service Center

Mount Joy, PA

4.7
242 Reviews

242 Reviews of Wissler Motors - Service Center

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July 12, 2019

Good experience Service work was good, but maybe car wash machine was not working properly. My Jeep was very spotted and it looked like the brushes dragged dirt from More

by dandrawade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2019

Good Recovery We've been having trouble with diagnosing an intermittent problem with our brakes and as a result, recently replaced rotors were damaged. Wissler's c More

by jmattcole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kristie Acevedo
June 28, 2019

Poor service Needed 2 front tires for a vehicle purchased from Wisslers 10 months ago and have only driven about 7000 miles. They charged $95 for the alignment whi More

by M. Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Wilson
Jul 11, 2019 -

M. Miller responded

Mr. Wissler, Thank you for taking time to review my comments. Most of your response, however, is not related to my concerns at all: 1- the need to purchase 2 new tires 10 months and 7000 miles after purchase of vehicle; 2-alignment not included as "complimentary" with purchase of tires (as has been our experience with other service centers when purchasing new tires); 3 - 5 hours to complete the job vs. the 1.5 that was quoted. I will respond to your comments, even though not related, because some of your statements are false. 5. Loaner was not offered - perhaps notes were made after the fact. Who would decline a loaner? The only thing that was offered was a ride home (see your point 6). 7. I am not sure why (perhaps your service rep failed to confirm my husband's phone number) but you called me, not my husband at 2:30 and just said car wasn’t finished - nothing about needing to reschedule. 9. You did not drive my husband back to pick up a completed vehicle - my dad did, after they picked up my daughter from camp. 10. What additional work was done that was not quoted? Inspection, new tires, and alignment were quoted and said to take 1.5 hours.

June 14, 2019

Good service in a timely manner. Wissler Motors fit us in at the minute with an emergency. They diagnosed and fixed our problem as quickly as possible with having to order parts, and More

by roushj71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
June 13, 2019

Timely - courteous - very satisfactory Because I was quite satisfied with the service.The people were very helpful and friendly. I have been coming there for 25/39 years & am not going to More

by Ray Oberholtzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilson
May 30, 2019

Another great service appointment As usual, I had a great experience with Wissler's service dept. Work was done timely and professionally and all their service department personnel are More

by flash11272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo, James Wilson
May 27, 2019

Service Dept I bought my 2017 jeep renegade in 9/2019 with 19,000 miles. When we bought the car, during first test run, the passenger side wheel showed low tire More

by bogo1234
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Ashley, Kristie Acevedo, James Wilson, Jason Schmitt
May 24, 2019

Fast and courteous service to fix flat tire I found my tire was flat on a Sunday and needed service first thing Monday morning.. I told James I needed to leave for work in an hour. He and the me More

by bridge family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
May 18, 2019

Grateful I was extremely pleased with the work on my car and the customer service provided. The employees were very professional, honest, and helpful. The ca More

by Tracy Splain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo
May 02, 2019

Always reliable and Great service Even though I switched the appt up so many times...they worked with me and had my oil change done at a timely manner and customer service was great. More

by nlfrazier87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristie Acevedo, James Wilson
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