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Wissler Motors - Service Center

Mount Joy, PA

4.7
242 Reviews

242 Reviews of Wissler Motors - Service Center

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October 16, 2019

Efficient I called to schedule an oil change and got in the same day. I arrived 10 minutes early, taken back right away and the service was done within 45 minut More

by purpletiger66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, James Wilson
October 14, 2019

Sloppy Job Usually get great service from the shop but this time they spilt all the oil from the oil change all over the car and decided not clean it up, which h More

by adam.duryea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Ashley Hiestand, Tyler Ashley, Dan Fry, Yuri Sheaffer, James Wilson, Jason Schmitt
October 10, 2019

Postivie and helpful car servicing I had to have rear tires replaced and they quickly and effectively completed the servicing as well as pointing out a few other potential problems to b More

by Caleb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
October 04, 2019

Very Disappointing !! Had 2 brake calipers dragging, which was my diagnosis ask them to repair. They gave me an WAY Over priced estimate of $1100.. Then charged me over More

by dwise92294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Mr. Wise – I’m so sorry to hear that you had a bad experience. I’ve been around the industry for over 35 years and absolutely love it here and think the employees are great and have the best interest of the customers in mind when completing their work. Let me recap what I understand to have occurred with your concern. 1. A friend of yours completed brake work on your vehicle. 2. You had your vehicle towed to Wissler Motors to have us diagnose your brake problems. 3. We billed you one (1) hour of diagnosis time at $94. a. Our Manufacturer trained Jeep technician, who has been here for over 20 years, worked on your Jeep Grand Cherokee. b. Our technician spent 1.51 hours of actual time on your vehicle while only billing you for 1 hour. c. In this time frame, the technician disassembled the brake system and because you declined the work, put it back together. d. Our labor rate is at least $15 less per hour then other local dealerships. 4. Cause of your brake concern was ceased calipers. 5. Resolution: a. Left Front Brake Caliper b. Left Rear Brake Caliper c. Front Brake pads (due to wear caused by ceased calipers) - recommended d. Rear Brake pads (due to wear caused by ceased calipers) - recommended e. Brake system flush – recommended To completely resolve the concern, our recommendation was in the $1,100 range which included the diagnosis fee. The labor pricing is pulled directly from 3rd party software for your specific vehicle. All of our parts are also covered by a two (2) year warranty which includes labor cost. If you would have preferred that we complete the bare minimum and replaced the calipers only, we could have…we would not have recommended it for fear of future concerns, but would have completed any work as you see fit, as long as a safety concern did not exist. Mr. Wise, our diagnosing was accurate, and our pricing was correct and verified. I would be happy to discuss how you feel we should have handled your situation so that you are getting the appropriate value and our appreciation at current market rates. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

October 04, 2019

No Longer a Customer This isn't just about any one visit. Every visit that I've had with Wissler Motor's Service Center always ends up with mistakes. The most recent was More

by Dan Dickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Dan, I’m not sure where to start with your concern. We talked on the phone where you dropped the “F-bomb” on me because you felt you should receive a discount but not follow the rules of our program. We have the program rules under the counter that we could hand you, or I could forward them via email to you…they state clearly you must maintain the front plate and rear logo on the vehicle. This is exactly the SAME explanation you had signed off on at delivery of your vehicle acknowledging the requirements. The ONLY exception is if someone has a “military branch” plate on the front in lieu of our plate. I did speak to Mr. Wissler about your concerns. Not only did he acknowledge the program and its requirements to receive the discounts, he was irked that an employee of a company, TCW, which they spend an enormous sum with their other two stores, would publicly ridicule Wissler Motors…just because he didn’t want to follow the policy to receive the benefits. As I stated on the phone to you, I would be happy to re-enroll you, as always, free of charge, so you can receive the benefits in the future. If you or anyone else have concerns regarding our program, I would be happy to speak to you/them regarding our program or this scenario. In all of my 35+ years of experience, I have not seen a better service program for customers and I’m thrilled to be working at Wisslers and for our customers and co-workers who are both the best around. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

September 16, 2019

Fixed dash light and coil springs and map light. The men did The job the men did was good. I will passed to other people. The service was good. Very friendly . Thank you very much. Pete and James. More

by gc2460cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilson
September 16, 2019

great place good place to take your car for service. it's clean, and everybody is friendly. it was easy to make an appiontment with them also. More

by cabbycat.fry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

They are nice but do NOT know what they are doing My 2006 Jeep Commander said on the dash "service tire monitor system". I replaced all 5 tmps stems before I came. After replacing a part, they told More

by STARLEAGUEBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 03, 2019

Service Department Experience! I can't begin to say enough about the service department! They were extremely pleasant and very accommodating when I had 4 new tires put on my car. More

by sk1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Ashley
August 26, 2019

Thanks for everything! Wissler always provides timely, quality services, and they explain everything that needs done, and what they did to carry out the necessary repairs. I More

by missou.starchild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
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