Wissler Motors

The Sales Department: In February 2012 my husband The Sales Department: In February 2012 my husband purchased a 2007 Dodge Durango for me from Wissler Motors. Originally, the transaction was easy a The Sales Department: In February 2012 my husband purchased a 2007 Dodge Durango for me from Wissler Motors. Originally, the transaction was easy and completed within two days. We called and expressed interest; David Diehl pulled his credit at our request and asked where we wanted payments to be. My husband chose a payment, went in and we were able to drive off the lot same day. It was a pleasant experience and we agreed that we would be back in the summer when I was going to purchase a car. The Durango always ran a little loud, however my husband claimed that David told him that was because it was a powerful engine. That aside, in July or August, I noticed that the 2008 Pontiac G6 we had traded in was still available and debated buying it back for my husband. I spoke with a very friendly salesman whose name I cannot remember and told him I would set up a time to come in when my three children had childcare so we could expedite the process. When they fell ill, I decided the best thing to do was to go about it the same way that my husband did, and called in to provide my information and obtain a credit pull so we could ensure a smooth transaction before driving all the way out there. The gentleman I was working with was not in and I spoke with a different person (sounded a bit older) who informed me that they do not do that, and if they were to do that a $500 deposit would be needed as that is their policy. I told the man that was not the case and those we in fact purchased a car that very way a few months earlier. He refused and I decided to go with Kia Motors and purchased a different vehicle. With Wissler, some sales people are fabulous (I do wish I could remember that gentleman’s name so that I could recommend him) and some people are not (David, and whoever told me that they did not do prequalifications without a deposit). The Service Department Around that time, the noise in the Durango picked up a little and we took it in to Pep boys, who found nothing wrong with it. By November, the vehicle was running so loud that it was impossible to even turn on the radio without hearing the rumbling. We then took the car to Meineke, and they stated it was a transmission problem since it started slipping into neutral. We had not owned the car long enough to have such a major issue, so I was very much annoyed at both the idea that it needed a costly repair so soon and that no one knew what it was until then. I took it to Jim’s Transmission and Engine for a second opinion and was quoted six thousand dollars!!!! Again, having only had the car for about ten months I was livid. I called in to Wissler Motors, requested warranty information as my husband stated that David told him it had a year warranty, and was told that “could not have been the case and that it was a six month warranty”. So the vehicle had a major issue one month out of warranty! My husband was 99% positive that he was told a year and they were 100% positive that he was told six months, so I prepared to pay a few thousand dollars and left this negative review as I did not see how this newer vehicle could have such an issue so soon after purchase. After reviewing the company here, Wissler Motors did contact me and I brought the vehicle in to Jay in the service department. He was very helpful and took the vehicle on a test drive with me in it. He immediately noted the sound and initially suspected that it was the transmission as did the other two shops. He went out of his way to arrange a loaner vehicle for us, and even swapped it when our car seat would not fit in it. The same day he called me back with great news, it was not the transmission or the engine as I was previously told; it was simply worn out wheel bearings that were causing all of the noise and issues. He then gave me a quote of $751 and I was relieved that it turned out to not be something major. I told my husband, who then called back and said he would bring Duralast bearings as they are significantly cheaper and still carry the same warranty, and the service department agreed they would place them instead, saving me almost $300 in costs. I was very happy with the ultimate outcome and resolution and even called back to have the vehicle inspected while it was there. The service department is impressive and helpful. They were able to take a livid soccer mom and turn her into a satisfied customer. Miscellaneous My only other issue was in looking at the response sheet to my initial complaint, there were a few inaccuracies. It stated “At the time of delivery Laura signed 3 separate documents acknowledging the 6/7500 warranty and electing not to purchase any warranty”, aside from the fact that my name is NOT Laura, I was a little annoyed that they did not check to see that I never signed anything on the car as I did not purchase it, my husband did, which is why I called to verify the warranty information. It made me a little nervous as to how thoroughly the complaint was investigated if they did not know who purchased it. I did not know what he signed and that is why I called for clarification. However Jay’s excellent customer service made up for any uneasy feeling I had from the official response sheet. Resolution Ultimately, their service department did provide great customer service in resolving this issue and though I personally will not be purchasing another vehicle from them, my husband’s quick and seamless purchase in February leaves him open to going back there in the future if they are open to it. This time however, he WILL absolutely purchase an extended warranty so as not to run into this type of problem/scare again. It may also be worth our while to make the trip to Wissler for serving all of our vehicles as they were the only company out of four total that were able to find and correct the problem with our Durango. Kudos for that! We were literally inches from having to back out of a home purchase to pay for a transmission that we did not need, and Wissler saved us from that. My apologies for the length of the review, as we have dealt with both sides of the company, sales and service I wanted to provide as thorough of a review as possible. More

Working with Bryan, Adam and James was great! They were not pushy at all and worked with me to make me completely comfortable with the entire process. I would recommend Wissler, especially the guys mention not pushy at all and worked with me to make me completely comfortable with the entire process. I would recommend Wissler, especially the guys mentioned above, to all of my friends and family and will be back in the future when in need of a new automobile. Thanks guys!!! More

lex was a super nice guy. very friendly and great to deal with. i would highly recommend anyone to go buy a car from him. all the staff was great. with. i would highly recommend anyone to go buy a car from him. all the staff was great. More

Lex was friendly and nice and not too pushy into getting something i did not want, but helped us get the car we did want with no hassle. Also the price and overall experience was great. Will highly recommen something i did not want, but helped us get the car we did want with no hassle. Also the price and overall experience was great. Will highly recommend this dealership to others. Thanks again for everything. More

Wissler only cares about the sale. On our way home, we had to pull off the side of the road and shut the hood because someone never closed it completely prior to our pickup. The vehicle that we purchased had to pull off the side of the road and shut the hood because someone never closed it completely prior to our pickup. The vehicle that we purchased from them needed to be brought back for missing turn signal lenses and covers from the side mirrors and when we picked the car up only half of the problem was fixed. I had to explain the problem all over again. I told them to just mail me the part so that I could do it myself since I was not going to drive over 30 miles just to get it serviced again. On the night of the sale they tried telling us that 8.99% interest rate was the best rate they could offer, even though the bank that we were using and they claim to do a lot of business with had a 5.49% interest rate advertised on their website. They were blown away on how I was able to get that interest rate and would have to make a call to the bank to make sure they could get the same rate from them. Aferwords the deal went from their offer of needing a $6200 down payment to only $1000 down payment to get the monthly payment we were looking for. I called and complained to the sales associate, Jonathan Campbell, as well as the owner and out of it all I was told "Sorry, we will try harder next time." Wissler does not offer the customer service they claim to have. They offer good vehicles for sale, but do not expect anyone to be there for you after the sale. Also, we never received the coupon book, worth over $800, that they advertise with every car on their website. More

I have owned two jeeps and always brought them to wisslers for service and feel they are always fair and know exactly what needs to be done to keep me driving safely. I travel almost 40 miles round wisslers for service and feel they are always fair and know exactly what needs to be done to keep me driving safely. I travel almost 40 miles round trip to take my Jeep where I feel I will be treated with care and kindness and the work will be top notch. More