Wissler Motors

I recently purchased my second vehicle through Wissler. I have been very satisfied with car buying experience and work of the service department! Two thumbs up!! I have been very satisfied with car buying experience and work of the service department! Two thumbs up!! More

It's all about customer service! I was in a bind and needed to buy another vehicle. The questions were Where, What , and How Much! What was an Explorer and Wissler's had a 2008 with low mileage on the l needed to buy another vehicle. The questions were Where, What , and How Much! What was an Explorer and Wissler's had a 2008 with low mileage on the lot. I can't rate too high on this one because it was just as likely that they wouldn't have such a vehicle so a bit of luck was involved. I can;t hold that against them so a 4 out of 5 is awarded. How much was a factor but given my bind, I could not afford to spend days shopping around. I paid their price at the time and have since (either because I was glutting for punishment or I was just curious) starting comparative shopping after-the-fact. What I am finding is that the price I paid was very reasonable. The true measure of this will be in the future as the mileage pours on. Where was answered by a random scan of vehicles for sale on cars.com website. I did a quick check on this business and found nothing negative so I went to look at the vehicle. What did I find??? JACKPOT! What a great group of guys! Bryan and Adam were extremely accommodating. How? Long story short involved me driving a loaner vehicle to Lititz with Bryan driving the 2008 Explorer in a snowstorm passing accidents and not without related detours only to have to drive Bryan back to Mt. Joy in my new vehicle. How's that for Customer Service??? I wonder....if they did this for me for the sale of a used vehicle, what would they do if I was buying new??? Nevermind...intended to be rhetorical in nature! Thanks for the extra effort guys. You guys made an otherwise miserable situation bearable! More

The Sales Department: In February 2012 my husband The Sales Department: In February 2012 my husband purchased a 2007 Dodge Durango for me from Wissler Motors. Originally, the transaction was easy a The Sales Department: In February 2012 my husband purchased a 2007 Dodge Durango for me from Wissler Motors. Originally, the transaction was easy and completed within two days. We called and expressed interest; David Diehl pulled his credit at our request and asked where we wanted payments to be. My husband chose a payment, went in and we were able to drive off the lot same day. It was a pleasant experience and we agreed that we would be back in the summer when I was going to purchase a car. The Durango always ran a little loud, however my husband claimed that David told him that was because it was a powerful engine. That aside, in July or August, I noticed that the 2008 Pontiac G6 we had traded in was still available and debated buying it back for my husband. I spoke with a very friendly salesman whose name I cannot remember and told him I would set up a time to come in when my three children had childcare so we could expedite the process. When they fell ill, I decided the best thing to do was to go about it the same way that my husband did, and called in to provide my information and obtain a credit pull so we could ensure a smooth transaction before driving all the way out there. The gentleman I was working with was not in and I spoke with a different person (sounded a bit older) who informed me that they do not do that, and if they were to do that a $500 deposit would be needed as that is their policy. I told the man that was not the case and those we in fact purchased a car that very way a few months earlier. He refused and I decided to go with Kia Motors and purchased a different vehicle. With Wissler, some sales people are fabulous (I do wish I could remember that gentleman’s name so that I could recommend him) and some people are not (David, and whoever told me that they did not do prequalifications without a deposit). The Service Department Around that time, the noise in the Durango picked up a little and we took it in to Pep boys, who found nothing wrong with it. By November, the vehicle was running so loud that it was impossible to even turn on the radio without hearing the rumbling. We then took the car to Meineke, and they stated it was a transmission problem since it started slipping into neutral. We had not owned the car long enough to have such a major issue, so I was very much annoyed at both the idea that it needed a costly repair so soon and that no one knew what it was until then. I took it to Jim’s Transmission and Engine for a second opinion and was quoted six thousand dollars!!!! Again, having only had the car for about ten months I was livid. I called in to Wissler Motors, requested warranty information as my husband stated that David told him it had a year warranty, and was told that “could not have been the case and that it was a six month warranty”. So the vehicle had a major issue one month out of warranty! My husband was 99% positive that he was told a year and they were 100% positive that he was told six months, so I prepared to pay a few thousand dollars and left this negative review as I did not see how this newer vehicle could have such an issue so soon after purchase. After reviewing the company here, Wissler Motors did contact me and I brought the vehicle in to Jay in the service department. He was very helpful and took the vehicle on a test drive with me in it. He immediately noted the sound and initially suspected that it was the transmission as did the other two shops. He went out of his way to arrange a loaner vehicle for us, and even swapped it when our car seat would not fit in it. The same day he called me back with great news, it was not the transmission or the engine as I was previously told; it was simply worn out wheel bearings that were causing all of the noise and issues. He then gave me a quote of $751 and I was relieved that it turned out to not be something major. I told my husband, who then called back and said he would bring Duralast bearings as they are significantly cheaper and still carry the same warranty, and the service department agreed they would place them instead, saving me almost $300 in costs. I was very happy with the ultimate outcome and resolution and even called back to have the vehicle inspected while it was there. The service department is impressive and helpful. They were able to take a livid soccer mom and turn her into a satisfied customer. Miscellaneous My only other issue was in looking at the response sheet to my initial complaint, there were a few inaccuracies. It stated “At the time of delivery Laura signed 3 separate documents acknowledging the 6/7500 warranty and electing not to purchase any warranty”, aside from the fact that my name is NOT Laura, I was a little annoyed that they did not check to see that I never signed anything on the car as I did not purchase it, my husband did, which is why I called to verify the warranty information. It made me a little nervous as to how thoroughly the complaint was investigated if they did not know who purchased it. I did not know what he signed and that is why I called for clarification. However Jay’s excellent customer service made up for any uneasy feeling I had from the official response sheet. Resolution Ultimately, their service department did provide great customer service in resolving this issue and though I personally will not be purchasing another vehicle from them, my husband’s quick and seamless purchase in February leaves him open to going back there in the future if they are open to it. This time however, he WILL absolutely purchase an extended warranty so as not to run into this type of problem/scare again. It may also be worth our while to make the trip to Wissler for serving all of our vehicles as they were the only company out of four total that were able to find and correct the problem with our Durango. Kudos for that! We were literally inches from having to back out of a home purchase to pay for a transmission that we did not need, and Wissler saved us from that. My apologies for the length of the review, as we have dealt with both sides of the company, sales and service I wanted to provide as thorough of a review as possible. More