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Wissler Motors

Mount Joy, PA

4.7
907 Reviews
Wissler Motors has been been in business since 1965. We have been a new vehicle franchised dealer with AMC, Renault, Chrysler, Plymouth, Jeep, and Eagle. We are the area's premier dealer for all ranges of vehicle including imports and domestics! Besides vehicle sales, Wissler's has an outstanding Collision & Paint Repair facility, Service Center, and Express Services Center where we repair ALL Import & Domestic Brands. We have great value products and programs including our Customer Appreciation Program (C.A.P.) which gives our customers $20 OFF items like Oil Changes and FREE State Inspections without the need for coupons or punch cards! See a service adviser for details today!
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1205 W Main Street

Mount Joy, PA

17552

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Showing 907 reviews

March 13, 2015

Great cust service, fair price, SUV fixed within time est. As per my survey you can see that my experience was very good. You could tell that customer service is important at Wissler Motors. It seems that you More

by Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Del Wissler, Hans Seidel
March 10, 2015

Purchased a vehicle Tonight we stopped into Wissler Motors and greeted by Alex. From the time we met until the moment the keys were presented, he was friendly and profess More

by SteelCityPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Conrad, Alex Pared
March 04, 2015

Don't stand behind what they sell I have never had a worse experience with a dealership. There were several things wrong with my 2010 Honda Odyssey when I purchased it but didn't reali More

by SteveMtJoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hans Seidel
Apr 01, 2015 -

Wissler Motors responded

Wissler Motors said on 03/06/2015 09:58 AM (Private Message) Mr. Gault – I apologize for your frustration with the vehicle you purchased and the follow-up service. I am also very surprised and disappointed you have not reached out to me prior with your concerns given you have family members that I consider friends and who have referred not only yourselves but many others to my business. I would like to address all of your concerns: 1. “Several items wrong with your vehicle when you purchased but didn't realize until a week later” – Before I address the items individually, I would like to point out (and please correct me if I’m wrong) you did not address any concerns with me until March 27, 2014 which was approximately 4 months after you purchased the vehicle. We assisted with many concerns and would have done so more promptly if we would have known about it earlier. a. Wiper Blades – I know we replace the rear wiper blade prior to delivery because it was defective (Repair Order # 66474 on 11/21/2013). I assume the front wiper blades would have been checked at the same time and had, at that time, wiped the windshield clean or they too would have been replaced. Four (4) months after delivery, when you brought it to my attention, we replaced your front two wiper blades at no charge to you. b. Tires unbalanced – We found 1 front tire “out of round” which created the vibration. Again, this was brought to our attention for the first time 4 months after delivery. I discussed with you and came to the resolution of giving 2,500 points which equates to $250 value (I understand you have concerns with point usage and will discuss below). At that time, I thought you expressed satisfaction with the resolution. Your two tires (only one was bad) was $294 installed which means you paid $44 above the value of my points for the non-defective 2nd tire. 2. Nothing covered under purchased service contract – wear items are not covered under any vehicle service contract. What you purchased was a top of the line contract and will cover all mechanical items. It actually exceeds most new vehicle warranties and I am very happy you purchased because it will give you long term peace of mind. This expires 11/29/17 or 101,986 miles. This service contract was also purchased well under our normal price and even farther below market average. 3. Points do not cover broken items – Points can be used for many items. If you are not sure how to take advantage of a program or do not completely understand, grab myself, Del Wissler, or one of the other managers and we would be happy to explain in detail. By the way, your rewards now total 3,380 which equates to a $338 value. The following are several ways you can use points – Just logon to your personal rewards website and print off the certificate for the “reward” that you would like to claim (or ask your advisor to assist you): i. Oil Changes ii. Tire Rotations iii. $50 off Labor iv. $25 off Labor v. PA Inspection 4. …breaking things so we can fix them – I am absolutely dumbfounded and exasperated that you would say privately let alone publicly that I would run a company that does this. You know myself and my background. We do not “create work” and any insinuation of such literally makes me sick. I describe to my 6 and 8 year olds all the time that our job is to help people when they need it – getting them transportation or fixing it so they can get to school, work and church. 5. Small ding in windshield – I pulled out your paperwork and did find a “We Owe” for a windshield chip repair. Our salespeople historically are the ones that follow-up and complete these items for our customers. Your salesperson had left the company and the ball was dropped. We will create a new process to assist in eliminating a repeat of what you experienced. It has now been over 15 months since delivery. Although we erred in following up with you, I urge you to seek us out if we did mishandle something and let us make it right prior to it causing such irritation and creating a larger cost for both of us. Please call me and I would like to discuss how we can make this right with you. I believe I addressed each of your concerns. Please, contact me so we can assist in resolving the windshield and anything else I may have missed. I appreciate all the business your family has given us and am deeply saddened by your experience and approach to handle your dissatisfaction. With sincere apologies, Devin Wissler VP/General Manager Cell – 717-669-5110

February 09, 2015

Great car buying experience! We enjoyed the buying process of our used car. The price was a good value. The staff was friendly. Wissler was very honest and straightforward about p More

by Philip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand
Mar 06, 2015 -

Wissler Motors responded

Thank you very much for your review! I do apologize about the battery but am glad we were able to get it resolved for you very quickly! If you have any questions, please don't hesitate to contact Ashley or myself. Sincerely, Devin Wissler VP/General Manager Cell: 717-669-5110

January 13, 2015

wonderful service I have been going to Wisslers for many years. I have always had great service. Everything is explained to me so I can understand the problem. All the More

by Mcarrolln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 19, 2014

The One Stop Shop My wife and I were looking for a used 4wd vehicle. We decided to start at Wisslers and thats all the further we needed to go. We met Alex and he helpe More

by Barry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Conrad, Alex Pared
December 17, 2014

Look No Further than Wissler Motors My Toyota Echo was totaled by a deer. I looked at quite a few car buying places online for another Toyota totally forgetting that Wissler was right do More

by RussellBrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Conrad, John Hiestand
November 08, 2014

Wissler's Got The Goods! My wife and I were happy to purchase a much needed '01 Chrysler Town & Country this past Wednesday (we already have 3 girls and a baby on the way). Th More

by djfrazier82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Pared
September 27, 2014

Best experience I've had at a dealership thus far. Title explains it. Chuck Adams was friendly along with everyone else. Listened to any issues I had with the vehicle and tried to resolve them or liste More

by Joe Maynard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 11, 2014

The best, which is why I purchased my car here. Before going to Wissler's, I went to several dealerships looking for just the right car to fit my needs, with no luck whatsoever. But one day I was dr More

by bwright92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Conrad
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