Wiscasset Ford Inc.

Very disappointed in the service department! This was my 3rd time having my truck serviced with Wiscasset ford and I don't know what's going on in the service department but it's gone downhill and will be m 3rd time having my truck serviced with Wiscasset ford and I don't know what's going on in the service department but it's gone downhill and will be my last. I made a reservation 3 weeks early for 8am, standard service, state inspection, and a recall check. I showed up at 8am to find out something had happened with my reservation, no problem I had a ride and didn't need my truck until later. They said it would be done around 3:30. At 3 they called and said it wouldn't be until 4:30. So I got dropped off at 4:30 and it still wasn't ready. I could hear mechanics arguing over something to do with a vehicle, I had a feeling it was my truck. Finally they came and asked about my front license plate, I still had the state bicentennial plate on. I told them them where the actual plate was and they changed them out. Shortly after an older mechanic came in demanding to speak with me, he proceeded to give me a bunch of xxxx for the type of inspection sticker I had on the truck. The inspection sticker was still the original sticker from when I purchased it a year ago. So he starts telling me how since I have commercial plates I need a commercial inspection sticker. Under state law I only need a commercial sticker if the truck is being used for commerce. My vehicle is a registered non-commerce but under maine law has to have commercial plates because of its GVWR. I finally got my truck back and left at 5:30. I drove the 10 minutes home and the next day find my license plate half falling off because they only put the screws half in. I then found all my personal stuff, registration, gloves, and vanity plate just thrown in the cab. Stuff was on the floor, seats, and dash. This was the most unprofessional service I've ever received at any dealer in my life. I would leave one star but the service manager apologized for the behavior of the mechanic and it was fine until I found my stuff tossed like trash on the floor. I will not be taking my truck or my wife's new explorer to Wiscasset ford for service again. I also use to recommend them to people I work with at BIW, I will now be recommending against it. Luckily I have plenty of dealers to choose from in my area. More

Whole experience was good except I waited over 90 minutes to sign papers to buy vehicle when I had an appointment at 10am. Apparently two appointments were scheduled at the same time. I would have been hap to sign papers to buy vehicle when I had an appointment at 10am. Apparently two appointments were scheduled at the same time. I would have been happy to come later or earlier if this was communicated to me. Not good customer service. More

Take my car in, first attempt at repairs takes a week and lasts 10 miles. Second attempt takes nearly a month and when I get the car back there is an obvious dent in the fender. First response is "It will lasts 10 miles. Second attempt takes nearly a month and when I get the car back there is an obvious dent in the fender. First response is "It will buff out" - mind you this is a dent and not a scratch. For background I have been dealing with them for 15 years and they have a really bad attitude towards customers now. More

Very happy with my new truck. Wiscasett Ford was very fast very helpful. Have bought my last 2 vehicles there. Only thing they could work on is the service department. Sales has been awesome!! fast very helpful. Have bought my last 2 vehicles there. Only thing they could work on is the service department. Sales has been awesome!! More

Thank you Laura you was very helpful and nice. You made the process easy. My first new truck yeehaw.Will be back again Im sure. the process easy. My first new truck yeehaw.Will be back again Im sure. More

John was great! Very pleasant and helpful without any pressure. The finance guy and manager were both very nice with very friendly personalities. I would not hesitate to buy a car there again! pressure. The finance guy and manager were both very nice with very friendly personalities. I would not hesitate to buy a car there again! More

BEWARE!!!! PLEASE READ This company goes by a “first BEWARE!!!! PLEASE READ This company goes by a “first come first serve” rule. That seems all fine and dandy until you finalize a deal, complete all f BEWARE!!!! PLEASE READ This company goes by a “first come first serve” rule. That seems all fine and dandy until you finalize a deal, complete all finance applications through them and become approved (through them which is a hard inquiry), GET INSURANCE ON THE VEHICLE and pay your PREMIUM, have the insurance company send them the paperwork proving the vehicle is insured. All so that they know it is a 100% sale and for any normal dealership would put a SOLD SIGN ON THE VEHICLE. All that is left is to sign the papers.3 Hours later they call you while your on the way to the dealership to say WE SOLD THE TRUCK........ I don’t care what rule you have for “ first come first serve” this is about ETHICS AND MORAL RESPONSIBILITY AND THEY FAILED MISERABLY. MY POINT IS.... IF THEY CAN DO THAT AND NOT BLINK AN EYE, WHAT ELSE ARE THEY CAPABLE OF!! THEY OBVIOUSLY DONT HAVE RESPECT FOR THEIR CUSTOMER BASE AND ARE SOLELY ABOUT THE DOLLAR AND COULD CARE LESS ABOUT YOU AS A CUSTOMER. IF THEY CAN DO THIS TYPE OF SCAME THEY ARE CAPABLE OF MUCH MORE More

I had a great experience at Wiscasset Ford!! My salesperson, Laura, was great; and very patient with us. My Escape was not going to be ready until Monday-it needed brakes and 4 tires-and they gave salesperson, Laura, was great; and very patient with us. My Escape was not going to be ready until Monday-it needed brakes and 4 tires-and they gave me a different Escape to keep for the weekend. I love my new to me vehicle. This is my first SUV. More

Jeff was extremely knowledgeable about the Explorers. He was also well prepared for our appointment. Even though he was selling two other vehicles that morning, at no time did we feel neglected. We had the was also well prepared for our appointment. Even though he was selling two other vehicles that morning, at no time did we feel neglected. We had the best car buying experience in a very long time. In six years, we will be calling Jeff More

These guys are open, forthright, honest, empathetic, and helpful. I recommend Wiscasset Ford for as a place to go to find people you can trust. My vehicle is superb and I would fly 511 miles and then driv helpful. I recommend Wiscasset Ford for as a place to go to find people you can trust. My vehicle is superb and I would fly 511 miles and then drive my vehicle home 511 again just to work with Wiscasset Ford. Mike More