Winter Haven Honda

What a nightmare Let me preface this with Dave Helpher and Mike Davis in sales are great. However based on the rest of my experience, I'd never go back. I emailed Let me preface this with Dave Helpher and Mike Davis in sales are great. However based on the rest of my experience, I'd never go back. I emailed about a used certified pre-owned car, got the price, and scheduled to come in and get the car the next morning. I would have gone that day but the rep scheduled me to meet salesman that sold me my prior car. I drive an hour and half to find my salesman is out sick which is understandable however anyone at the dealership could have advised me before I drove over. I see the rep that gave me the car info and scheduled my appointment and suddenly they won't sell me the car as they decided to send it to auction but no one there knows anything on why. I checked and the same car was still available on their internet page while I was standing there. So I have to pick another car but anything with the same warranty is minimum $2500 more. I ended up buying a used Nissan for the same price but no warranty as it was in my price range and I was already there. Had I not needed a car for my son for Monday I would have left. Then I'm told they changed internet and lost my application (since 2pm prior day). So after 45 minutes of picking a car, paperwork and paying 50% down I have to wait for the finance department. Another 2 hour and 20 minute wait. Even if you pay the full amount in cash you have to wait for the finance department. Driving home it finally hit me, this is the classic definition of bait and switch. I should have just walked away but 3 hours round trip they figure you'll buy something else. This is the second car I bought here and while I love the sales staff, I will never go back and wouldn't ever recommend it. Who says we decided not to sell it after you get a buyer with no reason? If they were offering a 12 month warranty they had obviously inspected the car already. I will assume they got someone to pay more before I got there. More

excelent service Luis Ortega, the sales person that took care of us was very knowledgeable and courteous and was able to guide us into the right vehicle. Luis Ortega, the sales person that took care of us was very knowledgeable and courteous and was able to guide us into the right vehicle. More

Poor customer service I love my car that I got with them but I'll never come here again. It's been a headache from day one where they destroyed the tiny when scraping off t I love my car that I got with them but I'll never come here again. It's been a headache from day one where they destroyed the tiny when scraping off the paper in the window all the way to them not being able to do their job. I've had to come back 3 times to fill out paperwork they keep forgetting to have done. It's honestly ridiculous and unprofessional. They handle things poorly and god forbid you let them drive your car for service, you get it back dirty. More

Awesome experience!! Everyone took great care of us! Happy is friendly and helpful! I would definitely recommend Winter Haven Honda for an ew Honda. It was worth the hour Everyone took great care of us! Happy is friendly and helpful! I would definitely recommend Winter Haven Honda for an ew Honda. It was worth the hour drive to work with some awesome people!!! More

No Offence, but it is a used car" We have been looking for a new vehicle for over 2 months now. My husband and I have test drove so many used SUV s I've lost count. We finally settle We have been looking for a new vehicle for over 2 months now. My husband and I have test drove so many used SUV s I've lost count. We finally settled on a Honda CRV. We want a "Certified" used Honda so we have been looking for the best deal on a Certified Honda. We notice that Winter Haven Honda SEEMED to have the best prices for "Certified pre-owned Honda CRVs. Saturday, October 29, 2016 my husband and I drove 2 hours from Sarasota to Winter Haven Honda. We did find a used CRV that drove great. However, the interior was very dirty. There were shoe prints on the headliner. All the seats were very dirty. The armrest on both front seats were coated with dirt. The sun visor on the drivers side looked as if someone had melted chocolate on there fingers and there were brown fingerprints on the sun visor and on the headliner by the sun visor. The seats were so dirty I was afraid they were stained and not dirty. I told the salesman my complaints about the cleanliness of the inside of the car and he said that it had been "Pristine" at one time and that someone must have used the vehicle since it had been detailed. I asked at the time if I decided to purchase the vehicle would it be detailed and I was assured it would be. We drove home and later that evening we decided to go back the next day and purchase the CRV we test drove. I called the dealership that evening and told them we would be returning the next day to purchase the vehicle so I requested for the vehicle to be detailed ahead of time. I was assured it would be. The next morning, Sunday October 30, 2016, I called Winter Haven Honda AGAIN to confirm that my husband and I would be there to purchased the vehicle and I asked again to make sure the inside of the vehicle was detailed. We arrived at Winter Haven Honda around 3;30 and the inside of the vehicle had not been touched. I was very upset to say the least. The salesman asked what it was about the inside of the vehicle I was concerned about and I told him to just go sit in the vehicle. He did and immediately saw what I was talking about. He said he would send the vehicle back through detail. This time all that was done to the inside was someone wiped some of the shoe stains off the headliner. The salesman said "No offense but it is a used car". I told him that I'm sure some people would feel that $18,000.00 was nothing but to me it was a lot of money and I didn't think it was too much to ask for the vehicle to be clean. I have driven several used cars and that was the first time I had ever complained about the cleanliness of the inside of a car. It has now been a week and NOONE has called to apologize for the lack of professionalism and substandard quality of customer service. I am still looking for a used Certified pre-owned Honda CRV and I see a lot of them at Winter Haven Honda but I will not be making that trip again. If they cant take the time to spend an hour to properly detail the inside of a vehicle for $18,000.00 then business must be good. Also I would not trust the quality of their Certified pre-owned vehicles since it seems they have lower standards than other Honda dealers we've been to. More

Excellent service! After going to 3 different honda dealerships in Florida, my husband and I finally walked into winterhaven honda. Right away we could tell the differen After going to 3 different honda dealerships in Florida, my husband and I finally walked into winterhaven honda. Right away we could tell the difference. Everyone was friendly and outgoing. I knew the exact model I wanted, a AWD Honda crv, which is hard to find in Florida. They had 2! Our salesman was Steve. He greeted us right away and was so genuine. We test drove both cars, as we were test driving, Steve was so friendly. It was like talking to one of our friends, joking laughing the whole time. We finally landed on what car we wanted. We got down to business. They helped us with financing because I was not qualified through my bank for the amount of the car. We got approved with one of their lenders. Now it was closing time. No one rushed us! We went to Jason, the finance manager and he was so thorough and quick. We drove off the lot happy. I am telling you if you want a friendly, personable car buying experience, go here!! More

2 vehicles in 4 months I went to several dealerships before going to Winterhaven Honda both times I went there. The dealerships I went to did not work with me on the deal I went to several dealerships before going to Winterhaven Honda both times I went there. The dealerships I went to did not work with me on the deal I needed, so I went to Winterhaven Honda. I purchased first a 2012 Honda CRV then recently I've purchased 20 17 Honda Accord. I will say this, they went above and beyond to get me the deal I needed the vehicle I wanted and the service above anyone else I've ever worked with. My first sales guy was Jacob and my second one on the 2017 was Luis Ortega. Both these gentlemen made the process easy and comfortable, which are 2 words that are rarely used in a dealership visit(my experience). Thank you winter haven Honda for having a team of professional staff working with the peaople, from sales personnel to finance and signature of final documents. More