Winter Haven Honda

Had 5 maintenance lights come on all at once when I was in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda around 3 pm and was greeted by John Tyler, their General Sales Manager. He got me right over to one of their service advisors, Fabian Tirado. He was outstanding to work with from start to finish. It was no problem to get me in without an appointment and he quickly shared with me what each of the service lights meant and exactly what it would cost me to get everything fixed. He also identified several open recalls and assured me that they could get them taken care of within a few hours, too. Their customer lounge was a great spot. Lots of complimentary drinks and snacks and they even had a private area where I could knock some work out while I waited. Fabian kept me up to date as my vehicle moved through the steps and they were able to get me back on the road in under 2 hours. Pretty impressive for an improptu stop with no appointment. NOTE: I have made appointments at other dealerships in the past for just a simple oil change and had to wait for hours for them to complete the work, so this was a welcome surprise. Thanks again Fabian and the Winter Haven Honda Service Team. Outstanding Job!!! More

Dealer openly admitted to me that they purchased a 2023 Civic type R for "$7500" over MSRP from another dealer. They obviously did that in an attempt to snowball the markup onto the potential consumer furt Civic type R for "$7500" over MSRP from another dealer. They obviously did that in an attempt to snowball the markup onto the potential consumer further putting the car out of reach of enthusiasts looking to purchase this car. Salesman said "tell me what I have to do to earn your business". Ummm how about not trying to screw over your customers by pricing cars even higher than they're supposed to be just because you decided to pay over for it. More

Moose Gawad (Salesman) & Stephen Petrocheli (Finance)! First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them 1000% if your in the area! More

Went in to buy a car for our daughter. Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience we have ever had. He doesn’t haggle and play games. He is straight up and genuinely trying to get you what you want. It was so refreshing. Will definitely be going back to him for future cars!!! More

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mu Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit. More

The Sales Person Bryan was awesome. Winter Haven has the better deals in the area. Winter Haven has the better deals in the area. More

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive Two months later sales German Candelaria its the best very attentive More

I am from Georgia. I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order and on its way and he would keep my information for when it comes in. When I hung up the phone I figured that would be it and would never hear from the again. Around a week later, I received a call from German stating the car JUST hit the ground and asked if I was still interested. He immediately went to work for me and this transaction was done within a few hours. Finance manager overnighted the paperwork to me and the vehicle was mine. Several days later I flew from Atlanta into Orlando and the dealership had someone there waiting for me. Super nice guy! When I arrived at the dealership, everyone was extremely friendly an went above and beyond to make sure I was comfortable. Going over the car took longer than the remaining paperwork. I would recommend purchasing from this dealership a million times over. I couldn't have asked for a better experience. More

Buying a vehicle with Mostafa was easy and enjoyable experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! More