Winter Haven Honda

This is what business is supposed to be like! Winter Haven Honda gave me a good competitive deal on a 2019 Ford Expedition they had advertised. They, made it a quick and painless transaction. Winter Haven Honda gave me a good competitive deal on a 2019 Ford Expedition they had advertised. They, made it a quick and painless transaction. The salesman, Moose (Mustapha Gawad), was exceptional and went above and beyond. Here’s why: Within minutes of my inquiry over the Internet, Moose was on FaceTime showing me every detail, including minor imperfections, the car history/Carfax, etc. He wrote up the Out-the-Door proposal to show me all costs…and within two days I was on a plane to pick up the vehicle. The Dealership picked me up with their own driver at no cost to me. When I arrived, the vehicle was everything portrayed, and again Moose and The Dealership were expeditious. I asked if Moose could track down the extra key FOB from the previous owner, since it was not turned in when it was sold to the Dealership. Moose personally engaged the previous owner and not only obtained the extra key FOB, but obtained some other extras as well from the previous owner, and sent all this to me in the mail. Fantastic…go-beyond engagement from Moose! In today’s upside down world, full of slouchy service with more and more people who simply don’t care, here is an outstanding example of the way every customer wants to be treated….that is with respect, courteousness, quickness, honesty, getting a fair deal, and, actually doing things above and beyond what the customer expects. This is what Moose and Winter Haven Honda Delivered. Thank you Moose and Winter Haven Honda. More

We purchased a car from Bryan Irizarry who is a Sales Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our fam Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our family and friends or anyone that is in need of a car. He is very knowledgeable and friendly. You can find Bryan at Winter Haven Honda. More

Had 5 maintenance lights come on all at once when I was in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda around 3 pm and was greeted by John Tyler, their General Sales Manager. He got me right over to one of their service advisors, Fabian Tirado. He was outstanding to work with from start to finish. It was no problem to get me in without an appointment and he quickly shared with me what each of the service lights meant and exactly what it would cost me to get everything fixed. He also identified several open recalls and assured me that they could get them taken care of within a few hours, too. Their customer lounge was a great spot. Lots of complimentary drinks and snacks and they even had a private area where I could knock some work out while I waited. Fabian kept me up to date as my vehicle moved through the steps and they were able to get me back on the road in under 2 hours. Pretty impressive for an improptu stop with no appointment. NOTE: I have made appointments at other dealerships in the past for just a simple oil change and had to wait for hours for them to complete the work, so this was a welcome surprise. Thanks again Fabian and the Winter Haven Honda Service Team. Outstanding Job!!! More

Dealer openly admitted to me that they purchased a 2023 Civic type R for "$7500" over MSRP from another dealer. They obviously did that in an attempt to snowball the markup onto the potential consumer furt Civic type R for "$7500" over MSRP from another dealer. They obviously did that in an attempt to snowball the markup onto the potential consumer further putting the car out of reach of enthusiasts looking to purchase this car. Salesman said "tell me what I have to do to earn your business". Ummm how about not trying to screw over your customers by pricing cars even higher than they're supposed to be just because you decided to pay over for it. More

Moose Gawad (Salesman) & Stephen Petrocheli (Finance)! First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them 1000% if your in the area! More

Went in to buy a car for our daughter. Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience we have ever had. He doesn’t haggle and play games. He is straight up and genuinely trying to get you what you want. It was so refreshing. Will definitely be going back to him for future cars!!! More

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mu Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit. More

The Sales Person Bryan was awesome. Winter Haven has the better deals in the area. Winter Haven has the better deals in the area. More

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive Two months later sales German Candelaria its the best very attentive More