Winter Haven Honda

Horrible Experience I recently purchased a used Acura from this dealership and as part of the deal a few of the minor cosmetic issues were going to be fixed. After the de I recently purchased a used Acura from this dealership and as part of the deal a few of the minor cosmetic issues were going to be fixed. After the deal was done, I also noticed the tire pressure light was on, I was assured that air had been put in the tire and the sensor would reset itself and turn off. After a week of the light coming on and off sporadically and checking the tire pressure, it was apparent the sensor was bad and needed to be replaced. I scheduled a time to bring the vehicle in and the repairs (both cosmetic and mechanical) to be completed. I was told be there at 9am on a wednesday, so I arrived at 8:45am and did not leave until almost 10:30am as the person I was working with didn't come in until 9:45am, so why I was told to be there at 9am is beyond me. I had to re-explain my story multiple times as it was not communicated to the staff that was there even though I had scheduled this previously. I also made it very clear that the sensor was a priority and needed to be fixed. I was given a loaner car to drive, I live and work an hour and a half away, and told my car would be ready on the following Monday, so less than a week. At this point I have missed a half a day at work and driven 3 hours round trip, in the dirtiest rental car I have ever been in, which I also had to spend money putting fuel in because I was given the car when it was almost on E. Monday morning comes and I was told my car was ready to picked up and assured the issues had been fixed. I leave work early to make the drive in time before the person I was dealing with left for the day. As I enter the city of Winter Haven limits I received a phone call letting me know my car was in fact not ready.... At this point I'm enraged. I have yet again wasted time and money for nothing. The sensor which I had made clear from the beginning, needed to be ordered. I was told the service center looked at it and didn't see any issues, then when it was to be moved, the light came back on.... Which leads me to believe that the mechanics did NOT look at it, they simply turned the car on saw the light was off and moved on. The service manager then re-looked at the car and indeed the sensor was bad and needed to be replaced, just as I stated from the beginning. Furthermore, I called multiple times and left multiple voice-mails for a manager to call me and never heard anything back. By far this has been one of the worst customer service experiences I have ever received. Today, Thursday over a week later, I finally have my car back. The only good experience is that my car was delivered to me in St. Petersburg and I did not have to make another trip. None the less I am disgusted with the my experience and would never recommend anyone do business here. I was told my car would be given back to me with a full tank of gas, it was not. I was also told my car would be thoroughly detailed, it's not. I was completely taken advantage of, and I could not more disappointed. I was not once apologized to or offered any compensation of any sort for all my wasted time and hassle. Truly terrible customer service. More

Best vehicle purchase yet and Great Service Dept Great service and no pressure what so ever through the whole process. Jacob Gluck is a real great guy that cares about you. I sincerely felt he care Great service and no pressure what so ever through the whole process. Jacob Gluck is a real great guy that cares about you. I sincerely felt he cares for the customer. He will promptly contact you to address any concerns with details you may have. He is your go to guy if you want to buy a new vehicle because he will go the extra mile for you. David DePasquale is really a great service advisor. He knows my individual family members and each Honda car we own. Very friendly and takes care of your vehicle service needs quickly. My wife is not scared to have the vehicle serviced on her own now. He takes the time to explain any issues so you can make an informed decision. We are very happy he is on your service team. More

Great Buying experience!!! I came a long way to get the vehicle I wanted for the price I wanted. Success!!! I had the best Salesman (Jacob Gluck). I recommend Winter Haven Honda I came a long way to get the vehicle I wanted for the price I wanted. Success!!! I had the best Salesman (Jacob Gluck). I recommend Winter Haven Honda and my wonderful Salesman. More

Jason "Happy" Hardman Won Me Over! I decided to buy a car, and someone told me to check out truecar.com. I filled out the information and got the quotes. Both quotes that came back were I decided to buy a car, and someone told me to check out truecar.com. I filled out the information and got the quotes. Both quotes that came back were dealerships that were over an hour from my house. I was able to get in touch with "Happy" the next day and he said that we could work together in a No Hassle type of way. I shared with him what my trade in vehicle was and... I received the same response- no hassles. So, he then asked me when I was thinking about buying a car. It was Friday, and I said, I had thought about going on Sunday. He told me he was off on Sunday, and asked if I was able to come in that day. WH Honda is 1 1/2 hours from my house. I had the flexibility to go out, and I didn't want to have to deal with someone else and "start over." He was off at 5pm, and I wasn't able to get out there until 6pm. He happily stayed after work and didn't make me rush or pressured me as we selected and finalized the paperwork for my new car. He was very professional, easy to work with and really made my experience a great one. I definitely recommend Winter Haven Honda! I was also impressed that Management called to follow up with me AFTER my purchase. More

excellent customer service Excellent service. They where straight up with me and even told me exactly what I needed to get the car I wanted. They worked with all aspects of my s Excellent service. They where straight up with me and even told me exactly what I needed to get the car I wanted. They worked with all aspects of my situation and found the best deal for me. If it's a honda you want this is the place to go. Matter of fact even for a used vehicle on their lot this is where to go. More

very good dealer to do busines mr ortiz is very profectional Iwas suprice abut the atection of everybody thanks. for you guys attention mybe we get another car in the future and we get another Honda.thanks Iwas suprice abut the atection of everybody thanks. for you guys attention mybe we get another car in the future and we get another Honda.thanks A.Delgado More

Kim The best service Righter She knew what to do Kept me informed of what was going on I would ask for her the next time I come in She knew what to do Kept me informed of what was going on I would ask for her the next time I come in More

Service Department Excellent Service Deptartment!!! I would like to express my gratitude to Kim DiLeo for the excellent customer service and assistance that she assisted Excellent Service Deptartment!!! I would like to express my gratitude to Kim DiLeo for the excellent customer service and assistance that she assisted me with.. I had the most wonderful experience there with her! I would definitely go back as long as she stays with the company.. She is a great asset to this company.. More

Best experience ever! I would like to express my gratitude for such a great car buying experience. Every promise made was kept. The whole team went above and beyond my ex I would like to express my gratitude for such a great car buying experience. Every promise made was kept. The whole team went above and beyond my expectations. It the most hassle free dealership experience ever. The facility is top notch, they provide concessions, tv, wifi in a nice waiting area. I was also invited to a customer appreciation event which was fun filled with prizes and food. hey really do care. I love my Ridgeline! More

Best honda dealer in the area Everyone at Winter Haven Honda are great. From Service department to the sales department. They are all very helpful and will do what it takes to help Everyone at Winter Haven Honda are great. From Service department to the sales department. They are all very helpful and will do what it takes to help you. More