Winners Circle Chrysler Dodge Jeep RAM - Franklin - Service Center

Their service department is TERRIBLE. An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coi An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coil. I told the Service Advisor that I replaced those parts and that cylinder 7 was still misfiring. Had that same thing happen a year ago with a different cylinder and they replaced the fuel injector and the problem was solved. This time the Service Advisor keep calling me with the "diagnosis" from the "techician" was to replace the ignition coil. After a week I got fed up picked up my vehicle and went to the O'Reilly next door swapped the coils from 4 to 7 and vice versa myself and still had a misfire on cylinder 7 surprise suprise. This indicates that either the techician is inexperienced or lazy probably both. The Service Advisor also must either not know anything of engines or is lazy and didn't want to find the tech to relay the information I provided. I then went to the Service Manager who actually took the time to listen, told me to bring it in the following day even though he wouldn't be in but that the issue would be taken care. I saw the same SA who is not knowledgeable and she stated I know the SM told you to come in today however he's not here so you'll have to wait til next week when he comes back to have it looked. ABSOLUTELY UNACCEPTABLE!!!! TERRIBLE SERVICE TO THE CLIENT!!!! "TECHICIANS" THAT DONT HAVE THE KNOWLEDGE BASE TO PERFORM ANYTHING OTHER THAN PLUGGING IN A CODE READER AND REGURGITATING WHAT THAT READER FINDS!!!!! ALL FOR THE LOW PRICE OF ONE HUNDRED AND NINETY DOLLARS(190)!!!!!!! TERRIBLE!!!!!!!!! More