Winners Circle Chrysler Dodge Jeep RAM - Franklin

ABSOLUTELY TERRIBLE! WISH I COULD GIVE 0 STARS! I would like to share my horrible experience at Winner’s Circle CJD in Franklin, Virginia. In a nutshell I had a vehicle WISH I COULD GIVE 0 STARS! I would like to share my horrible experience at Winner’s Circle CJD in Franklin, Virginia. In a nutshell I had a vehicle (2022 Chrysler Pacifica Plug in Hybrid) sold right out from under me after I had a deal in place. I had been working with Chelsea Beltrami and Jamar Hill, who were both amazing every step of the way and were also blind-sided by the sale to another customer. Chelsea even called and increased the price by one thousand dollars which I agreed to and I was told that with this extra money the vehicle would be mine. Jamar contacted me about 30 minutes prior to my arrival so he could have the vehicle prepped and ready to go when I got there. Imagine my surprise as I was on my way to close the deal with a check in hand when 10 minutes before my arrival (after an hour and a half drive to their dealership) I received a phone call from another manager saying that they were selling my car to another customer because they had put a deposit. I had been working on my deal over a week and was never told I needed a deposit it to secure the car. In fact, I was told at the dealership that it is not the dealership’s policy to accept deposits for used cars so I was and am very confused as to why this happened. I also found out that my interest in and subsequent deal on paper occurred before this other customer ever came in to the picture. The person who made the new deal and took the deposit against their policy was the first sales person that had contact with me, Kelvin Blount, so he had knowledge of my intent to purchase the vehicle. I arrived to the dealership before this other customer again, check in hand for the full purchase price of the car and was told I had to wait for the other customer to come in because he had first refusal of the vehicle. My heart sank and truly I felt like I was being treated completely unfairly and the deal that I had worked so hard to make and finance was being totally disregarded. The other manager started showing me other vehicles that he thought were comparable but they were not, they were not hybrids and had far less upgrades than the vehicle I had agreed to purchase and they wanted the same price for vehicles which upon investigation had lower blue book values than the price they wanted me to pay. He went on to tell me that he was going to offer them to the new buyer as well but as far as I could tell he did not. They kept me there for 3 hours before the General Manager, whose name I believe is Keith Scott, even had the common courtesy of coming to talk to me and by then they had closed the deal with this other buyer and he said there was “nothing he could do”. I believe that their behavior towards me was abusive and unfair as the General Manager didn’t even speak to me who was FIRST in line for the vehicle in every way, I had contact first, I had a deal first, I had financing first, and I arrived to the dealership first. Mr. Keith Scott didn’t speak to me until he closed a deal with someone else I would love to have an explanation of how this completely unfair deal happened and why I was totally disregarded. More

Their service department is TERRIBLE. An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coi An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coil. I told the Service Advisor that I replaced those parts and that cylinder 7 was still misfiring. Had that same thing happen a year ago with a different cylinder and they replaced the fuel injector and the problem was solved. This time the Service Advisor keep calling me with the "diagnosis" from the "techician" was to replace the ignition coil. After a week I got fed up picked up my vehicle and went to the O'Reilly next door swapped the coils from 4 to 7 and vice versa myself and still had a misfire on cylinder 7 surprise suprise. This indicates that either the techician is inexperienced or lazy probably both. The Service Advisor also must either not know anything of engines or is lazy and didn't want to find the tech to relay the information I provided. I then went to the Service Manager who actually took the time to listen, told me to bring it in the following day even though he wouldn't be in but that the issue would be taken care. I saw the same SA who is not knowledgeable and she stated I know the SM told you to come in today however he's not here so you'll have to wait til next week when he comes back to have it looked. ABSOLUTELY UNACCEPTABLE!!!! TERRIBLE SERVICE TO THE CLIENT!!!! "TECHICIANS" THAT DONT HAVE THE KNOWLEDGE BASE TO PERFORM ANYTHING OTHER THAN PLUGGING IN A CODE READER AND REGURGITATING WHAT THAT READER FINDS!!!!! ALL FOR THE LOW PRICE OF ONE HUNDRED AND NINETY DOLLARS(190)!!!!!!! TERRIBLE!!!!!!!!! More

I had an excellent experience at Winners Circle's Franklin dealership! I found my wife's and I dream car online, and the process was seamless from start to finish. Julian and Trey were incredibly hel Franklin dealership! I found my wife's and I dream car online, and the process was seamless from start to finish. Julian and Trey were incredibly helpful and made the purchase process easy and stress-free. Chelsea assisted me with the deposit earlier in the week and her support was invaluable to locking in the deal we got for our car. The entire team including Eric who did our paperwork was professional and friendly, ensuring we felt comfortable every step of the way. Highly recommend Winners Circle Dodge Chrysler for anyone looking for a great car! More

Best experience I ever had purchasing a vehicle. Ms. Devir Jones, my saleswoman, was an absolute professional. Her customer service attitude and easy going personality were unparalleled to any other Ms. Devir Jones, my saleswoman, was an absolute professional. Her customer service attitude and easy going personality were unparalleled to any other salesperson I have ever dealt with when purchasing a vehicle. And Winners Circle Franklin, VA, free delivery of my newly purchased truck to my home in Hampton, VA, was just another added bonus of why I gave them 5 STARS! Ms. Chelsea (Manager) and Ms. Devir are a customer focused team ensuring all of my vehicle purchasing needs were met. I am definitely keeping Winners Circle Franklin, VA, in my contacts for future vehicle purchases. GOOD Job Ladies! More

All around excellent experience. The deal was hard to beat, the salesman was attentive and professional, the manager worked hard to bring the deal to a satisfactory conclusion, and t The deal was hard to beat, the salesman was attentive and professional, the manager worked hard to bring the deal to a satisfactory conclusion, and the finance manager completed the paperwork quickly. My wife and I drove away with a new 2024 Ram 1500 Limited and are very happy with the transaction. More

Excellent service and sales department. Very informative and honest about my transaction. I had an issue and the service department stepped in and fixed my issue. I couldn’t ask for much mo Very informative and honest about my transaction. I had an issue and the service department stepped in and fixed my issue. I couldn’t ask for much more than ( free) ! lol! I will be back and recommend all friends and family. More

I purchased a used 2016 Nissan Frontier on 09/12/23 from Ryan Brown , I had a wonderfull experience ! The sales team worked hard to get Me where I wanted to be money wise . They got the payment to what I w Ryan Brown , I had a wonderfull experience ! The sales team worked hard to get Me where I wanted to be money wise . They got the payment to what I was expecting and I left with a gorgeous truck ! I drove an hour and a half to Franklin , but it was worth the drive . More

Excellent customer service! A dealer who cares about its customers are hard to find these days. Most just want the sale and will forget about you. Franklin CDJR goes out of its A dealer who cares about its customers are hard to find these days. Most just want the sale and will forget about you. Franklin CDJR goes out of its way to take care of its customer. Don’t bother with Southern Ram. Poor customer service and incompetent. Franklin might be outside of city limits, but worth the ride. More