Winner Ford

Impressed! Extremely impressed that the head mechanic went to my house when my car would not start following service with Ford. He solved the problem in my drive Extremely impressed that the head mechanic went to my house when my car would not start following service with Ford. He solved the problem in my drive way which allowed us to stay at work! In today's world, we expect good service but this was by far unexpected! This is what sets a part a satisfied customer vs a loyal one! I have already told 5 people about my positive experience and I plan to tell more! Thank you for empowering your team to make customer centred decisions! Keep doing this and customers will notice, just like we did! More

Car buying disaster. It took 7 hours (no exaggeration) to purchase our 2015 Mitsubishi Outback from this dealership despite excellent credit and no problems related to cre It took 7 hours (no exaggeration) to purchase our 2015 Mitsubishi Outback from this dealership despite excellent credit and no problems related to credit, the vehicle or otherwise. None of the information or promises given by Fernando were correct or reliable. We have yet to receive our extended warranty information which did not begin when we agreed. It took another 7 hours to get the Simoniz application. Considering our disabilities and our lack of backup transportation this is totally unacceptable. Phone calls are not returned and what you are told is not true. In our experience with WINNER the customer is a LOSER. Our only dealings with the service department for the Simonize were fine technically but the time spent, without accurate prior notice, was excessive and unjustified, in our opinion. More

Oil Change Comfortable waiting room with Coffee & snacks. The staff was friendly and answered all of my questions. They took the time to review my service repo Comfortable waiting room with Coffee & snacks. The staff was friendly and answered all of my questions. They took the time to review my service report with me and let me know that I should start to think about a tire change. Great service! More

YES,THEY ARE CARING AND HUMANS! AS A STUDENT WORKING AT A LOCAL PIZZERIA AND ATTENDING U D I WAS CONFRONTED WITH A VERY EXPENSIVE REPAIR BILL. AFTER CAREFUL REVIEW, THE LOCAL SERVIC AS A STUDENT WORKING AT A LOCAL PIZZERIA AND ATTENDING U D I WAS CONFRONTED WITH A VERY EXPENSIVE REPAIR BILL. AFTER CAREFUL REVIEW, THE LOCAL SERVICE TEAM AND REGIONAL OFFICE ASSISTED ME WITH MY REPAIR BILL. THEY DID NOT HAVE TO ASSIST ME BUT IT DID DEMONSTRATE TO ME THAT I WAS DEALING WITH HUMANS WHO CARED ABOUT THE CUSTOMERS THEY SERVE. HARD WORKING FRESHMAN BARTON DALIOUS More

Very good Service. I thought the whole experience was excellent and I felt the price was fair. Keep up the good work and keep smiling. Service. I thought the whole experience was excellent and I felt the price was fair. Keep up the good work and keep smiling. More

Exceptional Job! My experience was excellent. Velma Luke was the person that helped me and she was amazing. She helped get a vehicle when other dealers denied me. Velm My experience was excellent. Velma Luke was the person that helped me and she was amazing. She helped get a vehicle when other dealers denied me. Velma went over and beyond to help me. This task of putting me in a car was no where near easy at all and stuck with me through the whole process. I want to personally thank you for everything. More

Customer Service - Service Department My last Time stopping in for service on my Ford Escape I had the most wonderful experience. Kuu Robinson and staff made me feel like I was at home. So My last Time stopping in for service on my Ford Escape I had the most wonderful experience. Kuu Robinson and staff made me feel like I was at home. So friendly and accommodating to me even when the service wasn't going as planned. She tried to resolve the issue as quickly as possible and offered alternative forms of transportation during th setback. Not every dealership would do this for a customer. I truly appreciate the extra effort and their sensitivity to my time. I will continue to bring my vehicle into this location for service. More

Spark plug replacement 5.4 l. Engine plugs are hard to replace. Mechanic did a great job replacing same. Truck was available when promised. Tiera was great to work with 5.4 l. Engine plugs are hard to replace. Mechanic did a great job replacing same. Truck was available when promised. Tiera was great to work with More

New 2017 Ford Explorer Very happy with the purchase of my 2017 explorer Keith Penington my sales person is a very professional guy,he helped us with everything we needed and Very happy with the purchase of my 2017 explorer Keith Penington my sales person is a very professional guy,he helped us with everything we needed and we closed the deal making everyone happy.I definitely will buy again from winners ford again and I want Keith Penington to be my sales person. Thank you More

Mistreated Signed and agreement for one payment,didn't pay attention in the financial office and was given another payment on the contract,was told by the financ Signed and agreement for one payment,didn't pay attention in the financial office and was given another payment on the contract,was told by the financial person that things were provided for free that when I asked questions latter as part of the discussion about why the payment was higher than I agreed to I was paying as an add on. We had a discussion about one of these and not only did he lie he had a hole story about why the owner provided it for free. Resolution general manager said I signed it nothing to be done. Next I'm going to let ford and the bank know how disappointed I am in the way winner is doing business. Legal action probably weak but they have at a minimum underestimated how big my local family is even though I'm in md More