Winner Ford

If I could give it a ZERO I would..... we made an appt to see a specific vehicle and drove over an hour to see it and when we arrived, found out it SOLD. No phone call, no email, no communication whatsoever! see a specific vehicle and drove over an hour to see it and when we arrived, found out it SOLD. No phone call, no email, no communication whatsoever! More

the manger Brandon was extremely rude! He seemed to be getting frustrated because I had a lot of questions about the car I was looking at and he didn’t know the answer to any questions apparently. He gave getting frustrated because I had a lot of questions about the car I was looking at and he didn’t know the answer to any questions apparently. He gave me a lot of attitude when I was asking questions and made me feel extremely uncomfortable interacting with him. More

My car needed service took it in yesterday. Was very pleased with the service an Charles. Thank you Charles service center for getting my car in and out very quickly. pleased with the service an Charles. Thank you Charles service center for getting my car in and out very quickly. More

My experience at Winner Ford has always been amazing. They keep me updated while my vehicle is in for service and I know I can trust the service advisors. I recently upgraded to a new Edge and I love it! They keep me updated while my vehicle is in for service and I know I can trust the service advisors. I recently upgraded to a new Edge and I love it! Highly recommend Winner to anyone car shopping in Dover. More

New Tires ?? Don’t take a Mercedes!! Horrible experience!Customer service was horrible; down right rude. Tire Service was insane. It should never take a week to get tires put on @ the ra Horrible experience!Customer service was horrible; down right rude. Tire Service was insane. It should never take a week to get tires put on @ the rate of $1325! More

Outstanding service When my mother and I first walked into the showroom, we were immediately greeted. We were assisted right away. As like any other car buying process, When my mother and I first walked into the showroom, we were immediately greeted. We were assisted right away. As like any other car buying process, it took a little bit of time, but WAY shorter than I’ve experienced before. The car sales man brought the car to test drive right up to the door, and even opened the doors for us. Everyone was patient with us, as we were indecisive. We have experienced service from winner as well, getting an oil change. The finance manager was very friendly, and answered all of our questions promptly. They were amazing too! I don’t usually write reviews, but I felt the need to express how grateful I am of winner’s service . I HIGHLY RECOMMEND winner ford. They are true professionals. Yes More

Service department Truck has been in for warranty items several times. The craftsmanship and attention to detail is horrible. Technicians can’t even secure a door panel Truck has been in for warranty items several times. The craftsmanship and attention to detail is horrible. Technicians can’t even secure a door panel. Hate to see the end product on a serious problem. Even the general manager had no interest in my issues. Go somewhere else and save the headache. There ratings show! More

Observation of Service Department Observed customer service center more attentive to co-workers than customers. Started one customer going back & forth to 2/3 confusioning worker as Observed customer service center more attentive to co-workers than customers. Started one customer going back & forth to 2/3 confusioning worker as 2 what PT with each customer. Winner Ford Dover lacked compassion for clients. More

Went in for a recall and they messed up my car I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the batt I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the battery was dead. As I was driving home the transmission light started to flash I called them and they said it was the tire light. Then after 50 miles of driving it the check engine light came on. So I waited to drive it till I got my tire fixed. I took it to NAPA and they read the codes on it, now it has six codes on it all related to the transmission and they won't fixe it. Its all sensor, want over 300 to fix it just a big scam. Don't go there. More