Winn Volkswagen Woodland Hills

A year later and I'm disappointed to have to update this review. Went in for service. The surface advisor told us to come back in an hour. We gave them an extra 40 minutes came back an hour and 40 minutes l review. Went in for service. The surface advisor told us to come back in an hour. We gave them an extra 40 minutes came back an hour and 40 minutes later and they said to wait 10 minutes and the wait wasn't just an additional 10 minutes. It was an additional hour beyond that. When making the appointment we let them know we'd like the car appraised. That was also going to be another hour to wait for the appraiser to come in which was a disappointment because I really wanted to trade-in that day and upgrade. They also arranged financing on my car with Volkswagen finance. I wanted to pay cash, but they insisted I financed just a little bit of the car so that they could get something out of it and then they'd give me a slightly better price. I should never have agreed to that. That better price was not worth a headache. I'm going through now. I paid the car off within three months and never received the title. When I called Volkswagen finance they said they weren't the lienholder. They said someone else was the lienholder. Apparently the dealership failed to include the correct lienholder on the DMV paperwork and listed a completely different bank as the lienholder - JP Morgan Chase. I called the dealership to see if they could help to fix this, but nobody was available for a couple of hours. I left my number but nobody ever returned my call. So I had to take care of this myself I hunted down a number and I called JP Chase Morgan, and they were so helpful and took care of it for me. I'm going to be trading in my vehicle as soon as I get my title, but I will not be going to this dealership. They are great at selling you a car but that's where the great ends. Too much waiting and too many mistakes. Now I have to wait to get this title issue resolved before I can even get a new car. More

Really happy with the purchase experience one of the fastest times ever! Diona the sales lady was professional and knew details about the vehicle. fastest times ever! Diona the sales lady was professional and knew details about the vehicle. More

I LOVE Jade, he is the best and makes my life so much easier he is polite and always looks after me and my car easier he is polite and always looks after me and my car More

Very easy, nice and fast didn't take long just all around good friendly people good friendly people More

Took my car on time per appointment. In & out in ~1 hour (10K service) on a busy day, which is appreciated since I stayed at the dealership. "Advisor" (Rodrigo A.) is professional and courteous - even look (10K service) on a busy day, which is appreciated since I stayed at the dealership. "Advisor" (Rodrigo A.) is professional and courteous - even looked up which channel my football game was on for the TV in the waiting area. My second service at this dealership: 2 for 2 on 5/5 Customer satisfaction. More

Squeeze my appointment in busy schedule to accommodate my time related request for 20,000 miles maintenance. Extremely fast drop off for new customer. Fast turnover. Perfect experience. Thank you Jade S. time related request for 20,000 miles maintenance. Extremely fast drop off for new customer. Fast turnover. Perfect experience. Thank you Jade S. More

Jade is phenomenal! He made my car service very easy. I was able to drop off my vehicle without hesitation and the service got done in a little over 2 hours. Experience was efficient and stress-free. was able to drop off my vehicle without hesitation and the service got done in a little over 2 hours. Experience was efficient and stress-free. More

Overall experience with this dealer was very good - process was fast, salesperson was knowledgeable of the product - Other sales folks were friendly and professional -thanks process was fast, salesperson was knowledgeable of the product - Other sales folks were friendly and professional -thanks More