Winn Kia of Fremont

My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any f exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales. More

My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any f exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales. More