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Windy Chevrolet - Service Center

Ellensburg, WA

4.1
177 Reviews
Call Service Center (509) 925-1200

177 Reviews of Windy Chevrolet - Service Center

Sort by
January 21, 2025

$250 for an oil change. I took it to Les Schwab and you had it tightened too tight. They couldn’t get it off the second time the first time that you guys stripped it. More

by Calviskydoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Windy Chevrolet responded

Would like to discuss your last visit at Windy Chevy, please allow me an opportunity to discuss with you. Ron Stratton V.P. of Operations 509-925-1200

January 19, 2025

The staff is very friendly and helpful I took my car in for an oil change and was informed along the way and helped ! More

by CIERAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRET MCDONALD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boden Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Windy Chevrolet responded

Thank you for the 5 Star review and servicing your vehicle at Windy Chevy

January 19, 2025

Excellent service with polite, professional staff. Very respectful of my time and needs. Thank you Windy for all you do. I will be sure to refer anyone in need of service or a vehicle to you More

by Harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 16, 2025

Customer service has decline significantly in the last two years. Condesending service reps that didn't complete tasked asked for. More

by btsekulich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

My apologies that we did not meet your expectations, please allow me the opportunity to discuss what happened and how we can improve. My contact information is below. Thank you Ron Stratton V.P. of Operations 509-925-1200

January 14, 2025

Worked hard to help solve my automotive problem. I appreciated that. It did take a long time though. More

by allob98926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

Thank you for the kind words and the opportunity to work on your vehicle as we know its important for you to be taken care of in a timely manner. Ron Stratton

January 03, 2025

Quoted us about 3 hours for work done on my car, but took six hours to complete More

by VANTAGECHARLOTTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for your patience, there can be unforeseen circumstances regarding repairs that we don't initially see until working on a vehicle. We do appreciate your business and hope we can exceed your expectations on your next visit. We have put some additional processes in place to better our Service department for our customers. Ron Stratton V.P. of Operations

January 01, 2025

Service department quickly diagnosed my problem with the TPMS, had the needed sensors in stock, and replaced the sensors in a timely manner. More

by HENEBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the five star review and we greatly appreciate your business.

January 01, 2025

Worst service department in the state. My new car was running great, I took it in for routine maintenance at 22,500 miles and it died 3 miles from the dealership. I had to tow it back at m More

by elizabethosiadacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

We appreciate your patience as there can be many unforeseen circumstances. It looks like the Service department gave you a loaner vehicle to assist and get the updates completed on your vehicle. Ron Stratton V.P. of Operations

Jan 11, 2025 -

elizabethosiadacz responded

It is Windy Chevrolets lack of responsibility that is most vexing. They did not pay for the tow that was needed as my car died less than three miles from leaving the dealership. I also lost a days work as the loaner was not all-wheel drive and it was snowing. I transport children in State care. Not once did anyone apologize for the inconvenience or the added expense. Why should it cost the customer when I paid for a service that Windy Chevrolet failed to perform?

Jan 11, 2025 -

Windy Chevrolet responded

I did check into your comment regarding the tow into the dealership, you have roadside assistance through GM and that's a service at no cost to you for any future needs. Please push the blue OnStar button and allow the operator to assist. We only have a select number of vehicles in our loaner status to meet the demand, your vehicle is in full warranty and we try to accommodate everyone's needs. We did share with you this and tried to give the best solutions regarding the situation. Please know all of our customers are important and its our number one priority to make sure we do everything possible every customer.

Jan 11, 2025 -

elizabethosiadacz responded

I beg to differ. My experience with Windy Chevrolets service department was, at best, an exercize in disregard. If I had been told to call on-star, I would have. Your service manager told me to have the car towed. Period. Had he cared enough to tell me to use on-star, the expense would not have been billed to my insurance. At the very least the customer service at Windy Chevrolet has MUCH room for improvement. No one cared enough to tell me i could use onstar!

Jan 11, 2025 -

elizabethosiadacz responded

Please dont make it sound as if Windy Chevrolets employees - specifically the service manager- had any interest in a good out come. My car was not in for repairs. Only routine maintenance. It was returned to me in non working condition. I would encourage others to consider Windy Chevrolets lack of concern, inability to be accountable and misrepresentation of my complaint a good reason NOT to do business with you.

December 29, 2024

Lily was speedy and courteous with the answers needed. Car was returned clean and was pleased with the shuttle service provided More

by BNTMAGLIETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the kind review and five star rating. Windy Chevy and Lily greatly appreciates your business. Ron Stratton V.P. of Operations

December 27, 2024

I brought my 2020 Blazer in for a routine 40K-mile maintenance and brake replacement. The only issue with my vehicle was one faulty TPMS sensor. After receiving my vehicle back, I found that all of th More

by Blowsquirts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Windy Chevy wants to make sure work is completed correctly with quality manufacturer parts. Please feel free to contact me to better assist with your needs. Ron Stratton V.P. of Operations

Jan 10, 2025 -

Windy Chevrolet responded

Thank you for your reply, there is no contact for you in the system under user name?

Jan 10, 2025 -

Windy Chevrolet responded

We look forward to seeing you for your service appointment Monday. Ron Stratton V.P. of Operations

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