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Windy Chevrolet - Service Center

Ellensburg, WA

4.1
164 Reviews

164 Reviews of Windy Chevrolet - Service Center

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January 01, 2025

Service department quickly diagnosed my problem with the TPMS, had the needed sensors in stock, and replaced the sensors in a timely manner. More

by HENEBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the five star review and we greatly appreciate your business.

January 01, 2025

Worst service department in the state. My new car was running great, I took it in for routine maintenance at 22,500 miles and it died 3 miles from the dealership. I had to tow it back at m More

by elizabethosiadacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

We appreciate your patience as there can be many unforeseen circumstances. It looks like the Service department gave you a loaner vehicle to assist and get the updates completed on your vehicle. Ron Stratton V.P. of Operations

Jan 11, 2025 -

elizabethosiadacz responded

It is Windy Chevrolets lack of responsibility that is most vexing. They did not pay for the tow that was needed as my car died less than three miles from leaving the dealership. I also lost a days work as the loaner was not all-wheel drive and it was snowing. I transport children in State care. Not once did anyone apologize for the inconvenience or the added expense. Why should it cost the customer when I paid for a service that Windy Chevrolet failed to perform?

Jan 11, 2025 -

Windy Chevrolet responded

I did check into your comment regarding the tow into the dealership, you have roadside assistance through GM and that's a service at no cost to you for any future needs. Please push the blue OnStar button and allow the operator to assist. We only have a select number of vehicles in our loaner status to meet the demand, your vehicle is in full warranty and we try to accommodate everyone's needs. We did share with you this and tried to give the best solutions regarding the situation. Please know all of our customers are important and its our number one priority to make sure we do everything possible every customer.

Jan 11, 2025 -

elizabethosiadacz responded

I beg to differ. My experience with Windy Chevrolets service department was, at best, an exercize in disregard. If I had been told to call on-star, I would have. Your service manager told me to have the car towed. Period. Had he cared enough to tell me to use on-star, the expense would not have been billed to my insurance. At the very least the customer service at Windy Chevrolet has MUCH room for improvement. No one cared enough to tell me i could use onstar!

Jan 11, 2025 -

elizabethosiadacz responded

Please dont make it sound as if Windy Chevrolets employees - specifically the service manager- had any interest in a good out come. My car was not in for repairs. Only routine maintenance. It was returned to me in non working condition. I would encourage others to consider Windy Chevrolets lack of concern, inability to be accountable and misrepresentation of my complaint a good reason NOT to do business with you.

December 29, 2024

Lily was speedy and courteous with the answers needed. Car was returned clean and was pleased with the shuttle service provided More

by BNTMAGLIETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the kind review and five star rating. Windy Chevy and Lily greatly appreciates your business. Ron Stratton V.P. of Operations

December 27, 2024

I brought my 2020 Blazer in for a routine 40K-mile maintenance and brake replacement. The only issue with my vehicle was one faulty TPMS sensor. After receiving my vehicle back, I found that all of th More

by Blowsquirts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Windy Chevy wants to make sure work is completed correctly with quality manufacturer parts. Please feel free to contact me to better assist with your needs. Ron Stratton V.P. of Operations

Jan 10, 2025 -

Windy Chevrolet responded

Thank you for your reply, there is no contact for you in the system under user name?

Jan 10, 2025 -

Windy Chevrolet responded

We look forward to seeing you for your service appointment Monday. Ron Stratton V.P. of Operations

December 26, 2024

Aaron was very informative about my cars needs. I learned that the new cars really require a conscientious owner. I live in the woods and drive up a half mile of dirt road to reach my home. M More

by nancydoyle2033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Nancy, thank you for the kind words and being a fantastic customer. We know our customers have a lot going on and we want to make each visit or situation the best and smoothest as possible. Were here for you and thank you for the kind review. Please feel free to contact me directly if you need any future assistance. Ron Stratton V.P. of Operations

December 19, 2024

Everyone is great. Had a wonderful experiance..But getting anything fixed on warranty is three weeks out and very un acceptable. Last and only Chevrolet ill buy! More

by jeff@brazdasflyfishing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Jeff, thank you for the review and your patience for repairs. Part wait and correct diagnostics can take some time and thank you for allowing Windy Chevy to fix your vehicle. Chevy is a fantastic brand and we would like to keep you happy and your vehicle running. Please come see us again and I think you will see there has been some fantastic changes to help expedite maintenance. Ron Stratton V.P. of Operations

December 14, 2024

Helpful, efficient, and friendly staff made my service experience (new tires) pleasant and productive. The technician even postponed his lunch to finish my tire installation and this shorten my wait. More

by HENEBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

We appreciate the kind words and to show our customers your important to Windy Chevy. Thank you for the kind words and five star review Ron Stratton V.P. of Operations

December 13, 2024

Out standing service and service advisor she was very helpful keep up the good and amazing work More

by SANDRAK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the excellent review and kind words!!

December 13, 2024

Mike is professional and explains quote, work done very well. He went to great lenghts to accomodate. Work was done well More

by ANDRINMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the five star review and the kind words.

December 06, 2024

Always nice. Try to fit our needs when we need service. I won’t go anywhere else. Thank you windy Chevrolet More

by PATRICEFISHER334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRET MCDONALD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the outstanding review and we appreciate you very much. Ron Stratton V.P. of Operations

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