Back

Windy Chevrolet - Service Center

Ellensburg, WA

4.1
164 Reviews

164 Reviews of Windy Chevrolet - Service Center

Sort by
February 01, 2025

Lily was without. Doubt the best service rep I have ever worked with at any dealership in my 70 years. She went above and beyond to communicate and assist me as I was More

by G.HEARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2025

Their communication was very poor. Their techs appear to lack in quality with diagnosing issues. They had my truck for a month and finally fixed it with help from GM Tech. They dama More

by pk.foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
January 31, 2025

Service was great and professional. Everyone was friendly. Would recommend them even if you own an outside brand. More

by FRY6352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

All the people there are great and very very nice and they go above and beyond More

by ROBERTSONGARY141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

$250 for an oil change. I took it to Les Schwab and you had it tightened too tight. They couldn’t get it off the second time the first time that you guys stripped it. More

by Calviskydoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Windy Chevrolet responded

Would like to discuss your last visit at Windy Chevy, please allow me an opportunity to discuss with you. Ron Stratton V.P. of Operations 509-925-1200

January 19, 2025

The staff is very friendly and helpful I took my car in for an oil change and was informed along the way and helped ! More

by CIERAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRET MCDONALD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boden Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Windy Chevrolet responded

Thank you for the 5 Star review and servicing your vehicle at Windy Chevy

January 19, 2025

Excellent service with polite, professional staff. Very respectful of my time and needs. Thank you Windy for all you do. I will be sure to refer anyone in need of service or a vehicle to you More

by Harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Customer service has decline significantly in the last two years. Condesending service reps that didn't complete tasked asked for. More

by btsekulich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Windy Chevrolet responded

My apologies that we did not meet your expectations, please allow me the opportunity to discuss what happened and how we can improve. My contact information is below. Thank you Ron Stratton V.P. of Operations 509-925-1200

January 14, 2025

Worked hard to help solve my automotive problem. I appreciated that. It did take a long time though. More

by allob98926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Windy Chevrolet responded

Thank you for the kind words and the opportunity to work on your vehicle as we know its important for you to be taken care of in a timely manner. Ron Stratton

January 03, 2025

Quoted us about 3 hours for work done on my car, but took six hours to complete More

by VANTAGECHARLOTTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Lands
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for your patience, there can be unforeseen circumstances regarding repairs that we don't initially see until working on a vehicle. We do appreciate your business and hope we can exceed your expectations on your next visit. We have put some additional processes in place to better our Service department for our customers. Ron Stratton V.P. of Operations

1
...