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Windy Chevrolet

Ellensburg, WA

Overview
Employees
Reviews
Vehicles
4.2
332 Reviews
Why should you buy from Windy Chevrolet? Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer in Ellensburg. Visit us today to discover why we have the best reputation in the Ellensburg area.
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1008 Canyon Rd

Ellensburg, WA

98926

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Showing 332 reviews

February 14, 2020

I recently just bought a used Saturn Vue (not from Windy Chevrolet) and have had a few issues with it, including a dud of a key faub. Martin has helped me out both times and fit me in right away. I just got More

by alexacase
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
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Feb 14, 2020 -

Windy Chevrolet responded

Hi Alexacase! Thank you so much for the Five Star Review! Martin is a great guy and excellent service advisor and prides himself on taking cars of our customers. If you need anything in the future, give Martin and call! Thanks again......... Michael McElvaney-Fixed Operations Manager

February 10, 2020

They do not stand behind their automobiles the worst vehicle experience I have ever incountered! the service department charges extra for ongoing problems with the chevrolet vehicle. they do More

by stacyrweekes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Kelley, Tim Vaughn
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Feb 14, 2020 -

Windy Chevrolet responded

Dear Stacy Weekes, Usually I respond to all reviews the day we receive them. We service hundreds of vehicles of every make and model every month. Occasionally we have a problem, or an unfavorable review, we're human and sometimes make mistakes. And when we do we take accountability and make it right. But everyone in our service department were all so shocked, confused and frankly hurt with this terrible, hateful review I had to just sit back and consider a proper response. First I do understand you did have a reoccurring problem with the turbocharger on your Chevrolet, along with other problems during your ownership. It was repaired under warranty and you were given a car to drive while repairs were done, all at no cost to you. The problem continued periodically, and we continued to repair it, again at no cost to you. This just happens sometimes, vehicles are machines and yes, sometimes you can get a bad one. But we continued to fix it, at times not only at no cost to you, but at our own expense as GM would not cover everything we felt it needed for a permanent fix and we wanted you to be happy and satisfied. The only time anyone "charged" anything for this issue was a recommendation for some additional work that the engine needed due to the turbo problem and lack of maintenance. It was a recommendation and you declined. We always treated you kindly, openly, honestly and professionally. We did free work and let you have free rental cars. We stayed in contact with you and some of our calls were never returned or acknowledged. And why the bad review for Martin, one of our service advisors?? He wasn't even involved with this whole issue?? Again, I understand, agree and support your dissatisfaction with your Chevrolet vehicle. But to take out your frustrations on my staff, who tried everything possible to help you is just unacceptable. I hope your new Focus gives you years of trouble free use. Just remember it's a machine and will need periodic maintenance. I wish you well in all aspects of you life. With Regret.... Michael McElvaney-Fixed Operations Manager

February 10, 2020

I will be forever grateful to Martin for going above and beyond when my car broke down in Cle Elum. The customer service was simply top notch and Windy Chevrolet is at the top of my list for service! More

by Carrie R
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
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Feb 12, 2020 -

Windy Chevrolet responded

Hello Carrie! Martin told me about your problems that evening and I'm so glad we could help you out and lessen your stress! We appreciate your business and great review and if we can ever be of any further service please don't hesitate to call!! Michael.....Fixed Operations Manager

January 31, 2020

Martin and Zach to the rescue My car was having chronic problems, these guys made things right. It required a couple visits, but we got it all handled. Car runs great now! More

by Sippin Diesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Davis, Martin Kelley
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Jan 31, 2020 -

Windy Chevrolet responded

Thank you so much for the positive review! Martin and Zack are great guys and really appreciate it!! And I'm happy we could take care of your service issues. if we can ever do anything else for you, don't hesitate to call!!! Thanks again!..... Michael McElvaney - Fixed Operations Manager Windy Chevrolet

January 23, 2020

It was nice not being swarmed on this time. Normally there is pressure while waiting in the room to upgrade, purchase, etc. No....my truck is getting serviced. More

by burgdawgs
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
Report | Print
Jan 23, 2020 -

Windy Chevrolet responded

Thanks BURGDAWGS! Martin is a great guy and really appreciated your 5 STAR Review. Be sure to ask for him for all your service and maintenance needs, he'll take good care of you! Thanks again!! ....Michael

January 13, 2020

Service Department handled a recall notice on my 2020 Silverado. Personnel was friendly and explained everything in detail. Vehicle was ready when promised. I would definitely consider using this deal More

by SONINTHEFIELD
Recommend Dealer
Yes
Employees Worked With
Jason Mallick
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Jan 13, 2020 -

Windy Chevrolet responded

Thank you for the great review! I'm happy we met you expectations and if we can do anything for you in the future please let us know! Thanks again and looking forward to serving you again! .... Michael

January 11, 2020

Brandon was awesome for us. He helped us get a really good deal, and he brought the vehicle out to us at 8:30 PM in the evening. He went above and beyond, and we greatly appreciate it. More

by acostentine
Recommend Dealer
Yes
Employees Worked With
Jordan Booth, Brandon O'Day
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January 10, 2020

Great communication, not pushy, knowledgeable, professional, proactive, and efficient. By far the best truck deal I’ve ever been through. Great to work with!! Highly recommended. Brandon, his sale More

by Kevin Flapper
Recommend Dealer
Yes
Employees Worked With
Jordan Booth, Brandon O'Day
Report | Print
January 04, 2020

Unsure They got the car running (which I am much appreciated)...but the radio and interior lights no longer worked (I am checking this). Also the cost seeme More

by SKCOFFICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael McElvaney
Report | Print
Jan 06, 2020 -

Windy Chevrolet responded

Hello, My name is Michael and I am the Fixed Operations Manager here at Windy Chevrolet. The Service Department is one of the departments I oversee. Customer satisfaction is a priority with me. I am not familiar with the problems you mention and would like very much to talk to you and find out exactly what happened so I can take corrective measures if necessary. Please call me at the dealership at 509-925-1200. Looking forward to hearing from you.

January 02, 2020

Great experience.. Last year we bought a new 2018 Chev Trax and have had nothing but trouble with it. Ron Stratton called New Years Eve with an offer to take the Trax a More

by gglondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Hart, Aaron Murdock
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Jan 02, 2020 -

Windy Chevrolet responded

It is our pleasure to be there for you and Tracy, we are fortunate to earn your business and thank you for your ongoing business and support to Windy Chevy as well as taking the time in your busy day to allow me to work with you. Please feel free to contact me at any time for any future needs, Happy New Years and congratulations on your new truck its always a pleasure to work with you and Tracy. Thank you Ron Stratton.

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