Windward Ford of Hawaii

Never to Young I recently purchased a new F-150 from Windward Ford and was completely satisfied with the service I received from their staff especially their young s I recently purchased a new F-150 from Windward Ford and was completely satisfied with the service I received from their staff especially their young salesman Jaris Pilayo. Jaris was great from the moment he greeted me up until I drove off with my new truck. I never felt pressured by him and he answered all my questions as if he was a seasoned pro. Thank you Windward Ford for giving young men like Jaris a chance to prove that age is nothing but a number and that dedication, hard work and maturity can happen at any age. More

Great car buying experience I was looking for a second car and there she was. Great customer service and a real ohana vibes. Defiantly getting my next car there! I loved the frie I was looking for a second car and there she was. Great customer service and a real ohana vibes. Defiantly getting my next car there! I loved the friendly atmosphere and felt like I wasn't just "another sale" More

Knowledgeable and honest I sent a request on line to get information before coming in to buy a car. Ken called me back right away to offer his assistance on setting me up with I sent a request on line to get information before coming in to buy a car. Ken called me back right away to offer his assistance on setting me up with a salesman and an appointment. I was really happy about this because I have never visited a dealership on my own. Knowing that Ken would set me up with a salesman that was right for me made feel so much better. I had a lot of questions for him and he seemed to really know his products. Very helpful! More

Over charged I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured o I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured out on ground when I put it in at the top. $90 later (warranty deductable is conveniently $100 ?!?!) they diagnosed the problem as the pump had somehow fallen out of the resevoir. All they had to do was push it back in....for $90. Granted I couldn't do that myself as I can't get under my car but at this same visit they did the 70,000 mile checkup for $160 so they were already under my car. Would give an awesome review if they had said "no charge, shouldn't have fallen out in the first place and was a snap to put back in". Instead I'm going back to Honolulu Ford. More

expensive I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Di I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Diag. and fix the problem. My issue is that the same parts installed were twice the price as at Honolulu Ford. It was over a $100. more at Kailua Ford, But this visit was pleasant, vert courteous but way too expensive. More

Sales with Aloha. Big Mahalo Our sales expetience with Windward Ford was outstanding. Stuart Alsup, sales, and Don Minnis, business manager, consistantly treated us in a exemplory Our sales expetience with Windward Ford was outstanding. Stuart Alsup, sales, and Don Minnis, business manager, consistantly treated us in a exemplory, caring and respectful manner over the long hours we spent determining what truck would best suit our needs. Stuart's knowledge, responsiveness to our needs, his patience, and aloha included one of the most thorough test drives we have ever had. His expertise guided us through the decision process smoothly even though we have never owned a truck and came into the process with no experience. Stuart has earned our respect and trust. Having shopped for cars and now trucks at many dealerships we can definitively recommend Windward Ford and Stuart Alsup. If you are looking for a full size truck, especially if you are a member of USAA, call them. More

Bad purchase experience I purchased a used 2015 Jeep over the Internet for my son in the service. I was in Florida and my son was in Japan. Everything was bought sight unse I purchased a used 2015 Jeep over the Internet for my son in the service. I was in Florida and my son was in Japan. Everything was bought sight unseen. The salesman told me it had power doors as this was important to my daughter in law since she has two young children. I paid by wiretransfer. When my daughter was n law arrived to pickup the Jeep it didn't have power doors. My son was not arriving until late September so I told her I would deal with this when I arrived. When I arrived I went to the dealer. Things were great until I asked about the doors. Everybody just went to their offices leaving me with Mr. Cox who said he would check it out and get back to me the next day. The next day Stuart called to tell me there was nothing they could do I could take it up with the owner Mr. Jay Gill. In the following days I dealt with Christian D. And Mr. Lamping. Both were Mr. No and Lamping told me he could get them for me "cheap". I told him not to shake me down as the locks were part of the deal. BEWARE OF THIS DEALER AND THE WAY THEY DO BUSINESS More

Great experience!. I had not financed a car in years. The whole staff worked really hard to get me approved. Best experience by far. They made no promises but made it ha I had not financed a car in years. The whole staff worked really hard to get me approved. Best experience by far. They made no promises but made it happen, I was able to get aproved for the Vehicle I wanted, highly recommend to buy a car through WINWORD FORD. Very friendly staff. More

Made it easy and pleasant Buying my new F-150 was a pleasant, pressure free experience. I knew exactly what I wanted, they made getting it a pleasure. They even had treats and Buying my new F-150 was a pleasant, pressure free experience. I knew exactly what I wanted, they made getting it a pleasure. They even had treats and water available for my dog. Great place to buy a car. More

safety inspection - good job took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff here are. Everyone seems so happy to come to work here, you can see it in their smiles. Customer service was far above excellent. I will only bring my car in for service here. I feel you can trust them, all very professional, local style, even the cashier and lot attendant, I mean everybody More