Windward Ford of Hawaii

Will Soong was very welcome and sociable. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. More

Alaina and Will provide excellent timely service; friendly and very helpful. Definitely a benefit to the dealership friendly and very helpful. Definitely a benefit to the dealership More

Excellent service. Will is very knowledgeable and professional. My truck feels and drives great now Will is very knowledgeable and professional. My truck feels and drives great now More

Overall, I am pleased with my purchase. Incidentally, the person I dealt with was Al Davis and not Guy Mello. The only negative I can think of is the fact that I waited for over 3 hours w Incidentally, the person I dealt with was Al Davis and not Guy Mello. The only negative I can think of is the fact that I waited for over 3 hours with nothing happening. I finally received my vehicle but neither remote had batteries in it. More

Working with Austin was a breeze and he understood what I was looking for in a new truck off the bat. The F-150 Lightning Flash is the perfect fit for my growing family. Austin, Guy, and JJ were able to keep was looking for in a new truck off the bat. The F-150 Lightning Flash is the perfect fit for my growing family. Austin, Guy, and JJ were able to keep the transaction moving right along and were were out the door in a few hours. They even gave me a good deal on my 2016 Chevy Colorado. Highly recommend working with them at Windward Ford. Mahalo gentlemen. More

I am always greeted as ohana, not as a customer. They always seem to do quality work. They always seem to do quality work. More

Working only with Austin and not 10 other people was great. He understood my needs and wants and was able to get me what I was looking for. great. He understood my needs and wants and was able to get me what I was looking for. More

Will and Alaina (sp? ) were able to get me in right away to change out my MachE battery ) were able to get me in right away to change out my MachE battery More

was so happy to find a maverick hybrid, sales and finance were very helpful over the phone. sent a deposit, flew over from maui to finish paperwork and downpayment. took 2 weeks for truck get shipped, showed were very helpful over the phone. sent a deposit, flew over from maui to finish paperwork and downpayment. took 2 weeks for truck get shipped, showed up missing owners manual, leaking water on front passenger side floor, and the check engine Malfunction Indicator Lamp (MIL) illuminated. tried to make an appointment at Valley Isle Ford, but left after service department representatives were rude and combative. called Austin about missing manual and windshield leak, heʻll get back to me. love the truck, watch out for hand shake deals... More

Decent service; however; during the signing of contract was told that the original rebate of $2000 was changed to $1700, saying it was beyond their control and that Ford had made a last minute change. Was was told that the original rebate of $2000 was changed to $1700, saying it was beyond their control and that Ford had made a last minute change. Was also promised a bed mat, and when I inspected the truck and asked for the bed mat, was told that because we renegotiated the offer they couldn’t provide the bed. These were examples of inconsistencies that led me to question their integrity and transparency. I was also told that the manager was not willing to offer the Ford X-plan discount on this 2024 vehicle because it was in high demand, yet this is a 2024 vehicle being purchased almost at the end of the year. Most dealerships would discount the vehicle near the end of the sale year to clear their inventory, and make way for the new vehicles. Otherwise experience wasn’t all that bad. More