Windward Ford of Hawaii

Decent service; however; during the signing of contract was told that the original rebate of $2000 was changed to $1700, saying it was beyond their control and that Ford had made a last minute change. Was was told that the original rebate of $2000 was changed to $1700, saying it was beyond their control and that Ford had made a last minute change. Was also promised a bed mat, and when I inspected the truck and asked for the bed mat, was told that because we renegotiated the offer they couldn’t provide the bed. These were examples of inconsistencies that led me to question their integrity and transparency. I was also told that the manager was not willing to offer the Ford X-plan discount on this 2024 vehicle because it was in high demand, yet this is a 2024 vehicle being purchased almost at the end of the year. Most dealerships would discount the vehicle near the end of the sale year to clear their inventory, and make way for the new vehicles. Otherwise experience wasn’t all that bad. More

Outstanding service, can’t wait to go back & get some more of that fine service, so my F-150 can get up & go because it’s got a Coyote V-8 under the hood & it cooks & thanks a lot ! more of that fine service, so my F-150 can get up & go because it’s got a Coyote V-8 under the hood & it cooks & thanks a lot ! More

5 Star service from Melvin and Mark at Windard Ford. They have gone above and beyond to meet the needs of the customer. Melvin is very knowledgable, efficient, and personable. Both Melvin and Mark we They have gone above and beyond to meet the needs of the customer. Melvin is very knowledgable, efficient, and personable. Both Melvin and Mark were able to close the deal, out the door in record time on a busy New Year's Eve. This is my 3rd Ford vehicle in 6 years as I will continue to be a Ford customer. Thank you again team at Windard Ford!! More

Jessica Balles was awesome to work with. She's very friendly and knowledgeable. Thank you for taking care of my truck. I'd give her 10 stars. She's very friendly and knowledgeable. Thank you for taking care of my truck. I'd give her 10 stars. More

My experience with Jessica the service advisor was very good. Since Ford sold me a 2019 Ranger which the transmission went south on at 34000 she really tried to help me figure it out. Ford is generally no good. Since Ford sold me a 2019 Ranger which the transmission went south on at 34000 she really tried to help me figure it out. Ford is generally not concerned. The fact that I have to spend 12 or $13000 to get a new transmission installed is just really hard to believe. On a car with such low mileage. Service at Windward Ford though, is generally quite good. More

service advisors like Jessica Balles is what makes me want to stay with ford, its people like her, that make companies great want to stay with ford, its people like her, that make companies great More

I don’t usually leave reviews unless the review is to call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered and sent to voicemail but never once did I receive a call back (and I left a good number of messages). My part took longer than expected but my service advisor (Alaina) did not have the foresight to look into the reason- it was never shipped. Only after the part never arrived the status was checked and had to be re-ordered. In addition, I paid for an oil change and tire rotation but tires were not rotated. I also had a tire replaced but it was put on backwards. You read that correctly, backwards. After many tries to secure an appointment through the portal to fix the backwards tire and rotation issues, I was finally able to make an appointment. Alaina cancelled with no notification- she never called me. It’s clear that this dealership is unable to complete service or be willing to fix any issues created by the dealership. They will not communicate with customers. Windward Ford service has been one of the worst interactions I’ve had with any business, ever. More

This dealership is Awesome in every aspect. Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler Presentation of the car down to our request to get low mileage, low payments and dependability for the family. Our representative, Mr. Austin Butler was very compassionate in our needs and advised us through the whole process to our satisfaction. Windward Ford is a top rated car dealership with outstanding staff who care about service for the clients needs and will find a car for you! More

Jessica Balles is awesome, she was very informative with the situation on my truck during service and also very friendly even with my persistent questions. She has the right personality for that job. Thank the situation on my truck during service and also very friendly even with my persistent questions. She has the right personality for that job. Thank you for your help Jessica. Its really people like you that make me want to buy and stay with ford! More

Excellent service, Melvin helped me navigate the whole process smoothly of buying my first car. Love my truck! Thank you Melvin! process smoothly of buying my first car. Love my truck! Thank you Melvin! More