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Windward Ford of Hawaii
Kailua, HI
915 Reviews
Get to Know Us, Your New Ford Dealership Serving Kailua, Honolulu, Mililani, Pearl City and Kaneohe
At Windward Ford of Hawaii, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Ford SuperDuty, Fusion, F-150, Fiesta and Fusion models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end.
Windward Ford of Hawaii offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Windward Ford of Hawaii can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 725 Kailua Road Kailua, Hawaii. We're happy to continue the conversation, discuss new models, and answer any questions you might have. Our Kailua location is conveniently located near Honolulu, Mililani, Pearl City and Kaneohe.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 915 reviews
June 27, 2018
Excellent Customer Service Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to m Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to make an appointment did not return my calls. I called on two different days. I decided to walk in and request an appointment to take care of the safety recall, regular service for my care and a safety check. At first it didn't seem like I would be able to get all things done in one appointment but the agent made it happen. On the day of my appointment, the agent greeted me by my name. He then made sure I got a ride home. My car was complete before I anticipated. When the agent called he asked if I wanted a ride back to the dealership. I took up his offer. When I picked up my car, the agent went over with me what work they did and what more I was going to need soon. I was also very pleased to see that my car was washed. Yeah! More
by CILIZUO
Verified CustomerEmployees Worked With
Sorry, I did not remember the agent's name.
June 25, 2018
Professional, fast and friendly. Brought my vehicle in for an oil change service and tire rotation. The service was quick and included other fluid, battery and tire inspections. And t Brought my vehicle in for an oil change service and tire rotation. The service was quick and included other fluid, battery and tire inspections. And the washed my car. Great job! More
by CBRYANT_HDH
Employees Worked With
My service tech is not listed., JR Serna
June 25, 2018
Safety recall JR and John were great, no problems at all. Dropped off my truck with JR and picked it up with John and everything was completed as promised. I even g JR and John were great, no problems at all. Dropped off my truck with JR and picked it up with John and everything was completed as promised. I even got popcorn when I picked up my truck! More
by NTYASUDA
Employees Worked With
John Kurtelawicz and JR
June 24, 2018
replace air bag and repairs John in service was friendly and efficent.I was kept up to date on the repairs that might be necessary, what they cost and when the would be done. Th John in service was friendly and efficent.I was kept up to date on the repairs that might be necessary, what they cost and when the would be done. The whole experiance was excellant. More
by PRUP72
Employees Worked With
John at the service desk
June 24, 2018
Safety Recall This was a safety recall service. It was handled very professionally. I left the vehicle in the morning and they called me when it was ready. No issue This was a safety recall service. It was handled very professionally. I left the vehicle in the morning and they called me when it was ready. No issues. More
by WRYOUNGBLOOD
Employees Worked With
I dont remember the service person's name
June 23, 2018
No complaints. I always take my car here. Easy to make an appointment, not a long wait. It’s good service, everyone is friendly. I have no complaints. I always take my car here. Easy to make an appointment, not a long wait. It’s good service, everyone is friendly. I have no complaints. More
by ROWENAT
Employees Worked With
John in service
June 23, 2018
Best Dealership Easy transaction. No sales pressure. No hidden fees. The only car dealership I found so far with no dirty tactics. All staffs are great. They show yo Easy transaction. No sales pressure. No hidden fees. The only car dealership I found so far with no dirty tactics. All staffs are great. They show you all of your options and make you decide which one would work for you best. Would definetely come back for my next vehicle purchase and recommend to all my friends & family. More
by TIMTENORIOIV
Employees Worked With
Wayne Fukumoto, Christian Dilullo, Don Minnis, Jonathan Young
June 23, 2018
MY REVIEW EXCELLENT SERVICE EXPERIENCE, PROMPT,RELIABLE,ATTENTION TO DETAIL,VERY GOOD WITH RECALL SERVICE,FOLLOWUPS. SINCE I HAVE BEEN PATRONIZING WINDWARD FOR EXCELLENT SERVICE EXPERIENCE, PROMPT,RELIABLE,ATTENTION TO DETAIL,VERY GOOD WITH RECALL SERVICE,FOLLOWUPS. SINCE I HAVE BEEN PATRONIZING WINDWARD FORD, I ALWAY USE WINDWARD FORD'S SERVICE DEPARTMENT FOR MY EVERY SERVICE NEEDS.GOOD JOB GUYS,THANK YOU VERY MUCH! More
by RODNEYIWAMOTO
Employees Worked With
June 23, 2018
Great service The area is clean and the staff is very helpful. My service representative kept me updated as to when my car would be done and when it underwent a wa The area is clean and the staff is very helpful. My service representative kept me updated as to when my car would be done and when it underwent a warranty repair assisted with my rental car. More
by NAKAMURAK002
Employees Worked With
John
June 22, 2018
Awesome & very effecient Service Team at Windward Ford is so accommodating & easy to work with. Got my work out in a timely manner & can't be happier! Thank you Windward Fo Service Team at Windward Ford is so accommodating & easy to work with. Got my work out in a timely manner & can't be happier! Thank you Windward Ford.. More
by GMELLO1
Employees Worked With
JR Serna
