Wilsonville Toyota - Service Center

I came in today for my 20k service. I had a prepaid service plan that covered 25k miles / 2 years, though I hadn't remembered the latter part of that plan. It's been about 2 1/2 years, so I didn't real service plan that covered 25k miles / 2 years, though I hadn't remembered the latter part of that plan. It's been about 2 1/2 years, so I didn't realize that my plan had expired. I went ahead with the service anyway despite the fact that I now knew I was going to have to pay. Jordon let me know my car was ready and explained to me that even though my plan had expired, he said they'd cover the cost of it. I hadn't expected or asked for that, so I thought it was a pretty cool thing of him to do. Every experience I've had at this dealership has been great. There's obviously a reason they have the reputation that they do. They know how to treat their customers right. More

We as consumers tend to focus so much on the negative and rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personal rarely focus on the positive, and working in the customer service field majority of my life it's definitely nice to hear when you do good. I personally am guilty of rarely ever giving credit when credit is due but this time around I had to go out of my way to thank ALI for going above and beyond our expectations. I know I'm late but this review is in regards to our 1st time (definitely NOT the last) getting our Highlander serviced at Wilsonville Toyota. Anyhow, we got our car serviced on 12/2012 and to make a very long story short Beaverton toyota made not only 1 but more than several mistakes resulting in us being S.O.L with our last service maintenance package coupon. During our service appointment I was being transferred to person after person @ Beaverton Toyota I finally spoke to someone who told me that there is nothing they can do knowing it's their fault! Immediately ALI told me to hang up and told us that she would take good care of us. " taking good care of us" is an understatement because not only did she get our car serviced but did more than what the regular service maintenance package offered!!! Ali totally made us feel like valued customers who were her first priority. She took initiative & ownership of the issue at hand and made things happen for us reassured us that everything will be taken care of. Ali's service that day really made me realize what crappy service we got @ Beaverton toyota. I'm really disappointed and regret ever giving Beaverton Toyota our business. I really want to thank Wilsonville Toyota because from the time we got there until the time we left, everyone we came across greeted us with a smile and made sure we were taken care of. To Ali, Thank you so much for your great customer service and professionalism and for making us feel so important I am grateful for you! More

I just would like to say how great Wilsonville Toyota is. I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great I have had problems with most other dealerships I have went to but came into Wilsonville Toyota to have some service done and Jeremy treated me great. He was prompt in welcoming me to the dealer and had my car in and out with a wash in less than an hour. Amazing service!!!! I would recommend Wilsonville Toyota to everyone. More

Jeremy checked me in and promised the car back in an hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! hour. They got it done in 45 and he even offered to get my son and I a ride to get food while we waited. Nice job! More

I've dealt with Wilsonville Toyota and Jeremy twice now. Both times they have provided prompt and courteous service. Good people to deal with and no B.S. now. Both times they have provided prompt and courteous service. Good people to deal with and no B.S. More

When I went in to have my car serviced Jordan was very friendly and helpful, and was good at explaining what was being dine with my car. The work on my car was done quickly, but well, and the facilities w friendly and helpful, and was good at explaining what was being dine with my car. The work on my car was done quickly, but well, and the facilities were comfortable and clean. More

Brandon immediately met me at the service entrance and handled my standard mileage service from start to finish. He was professional and courteous. I didn't have an appointment but he managed to complete handled my standard mileage service from start to finish. He was professional and courteous. I didn't have an appointment but he managed to complete what was required in less time than what he quoted. More

Jordon kept me from spending money on expensive services I had scheduled my car. He looked at my history and determined I wouldn't need to get them for another 5000 miles. Thanks for being so honest. I had scheduled my car. He looked at my history and determined I wouldn't need to get them for another 5000 miles. Thanks for being so honest. More