Wilsonville Subaru

Best Service Dealership Experience Ever Best “dealership” experience so far. This was my 1st visit to Wilsonville Subaru, and i was skeptical going in. My journey started off well with a smo Best “dealership” experience so far. This was my 1st visit to Wilsonville Subaru, and i was skeptical going in. My journey started off well with a smooth call to setup the service appointment, both email and text reminders, and upon arrival, top notch service from Sean my Service Advisor. My Outback was in the bay within literally a minute. The waiting area is spacious and comfortable. No sales people walk up to you. Everything was right on time, and my vehicle was finished up early. They provided a full synthetic oil change, a thorough multi point inspection and a complimentary car wash. They even identified some rattling in my heat shield caused by some rocks and fixed that at no additional cost. During their inspection, they identified two issues. They clearly explained them to me and gave me estimates to fix them. This is really important as we just hit 150,000 miles and want another 150k miles. I am gladly going to come back to resolve these issues because of the high level service from start to finish, clear explanations and their quick identifications of the problems and resolutions. Thank you Wilsonville Subaru, we now have a place we trust, where we can bring our family of other Subaru’s to be serviced. More

Excellent Customer Care Our experience purchasing a new Outback was a pleasure! Shawna delivered the vehicle to us and went over each item and new feature and very patiently Our experience purchasing a new Outback was a pleasure! Shawna delivered the vehicle to us and went over each item and new feature and very patiently and completely answered all our questions. She made the purchase experience even more pleasant. More

Easy and quick Our experience with James was excellent. he did his best to get us a great deal on a car we actually love. very knowledgeable. stuck with us when the Our experience with James was excellent. he did his best to get us a great deal on a car we actually love. very knowledgeable. stuck with us when the service area took longer than expected installing add-ons. got there after lunch and left before dinner. More

The best auto purchase experience I have had in 3 decades Brent Venishel was patient, informative, and helpful. He took all the time needed to help me purchase a new car. Jarrod Spaulding was also helpful in Brent Venishel was patient, informative, and helpful. He took all the time needed to help me purchase a new car. Jarrod Spaulding was also helpful in this sale. Both men were terrific! I will be using the Wilsonville Subaru dealership as my maintenance dealer. More

"Relieved and refreshed" You know what it's like when someone talks with you, compared to someone talking at you? Brent talked with us, browsed with us, and drove around town You know what it's like when someone talks with you, compared to someone talking at you? Brent talked with us, browsed with us, and drove around town with us. I don't feel like we went to discuss a contract with someone at their workplace. I feel like we went to go and visit an old friend. My wife and I left the dealership feeling like we could go back just to hang out and eat tacos. Ever go somewhere and get that wizard of oz feeling of "who is behind the curtain"? Not this place. Thank you Jay. Jay was also super open and friendly and worked with us to get our new car. Our situation was a bit challenging as we were trying to get out of a different car that was not the best decision we ever made. Thank you Brent for being so awesome and patient with us. Thank you for making sure we knew all our options to get what we really wanted and not just to get us a car. Thank you Lisa for being a part of their team and making the paperwork easy, super quick and painless. I know the history behind the Subaru emblem and asked Brent if he knew about it. Not really expecting an answer, Brent was spot on with all the details and now I see these guys really know and appreciate their cars. Completely exceeded my expectations and we left Wilsonville Subaru, "Relieved and refreshed". More

Perfect timing and treatment I appreciated being able to ask any questions and get all the answers and help I need with great service. (Thanks to Brent, and the kind staff at Wils I appreciated being able to ask any questions and get all the answers and help I need with great service. (Thanks to Brent, and the kind staff at Wilsonville!) I don’t know if I can remember everyone’s name, but all were friendly and helpful with all the specific information I needed, plus help me with setting things up for my customization needs! Even the external contracted folks were professional and friendly going out of their way to answer questions and help me! More

First Time Car James Grant and the team at the Wilsonville Subaru set the standards high for future car buying experiences. The whole process from the minute we step James Grant and the team at the Wilsonville Subaru set the standards high for future car buying experiences. The whole process from the minute we stepped onto the lot was personal, not pushy, and very relaxing. Staff was kind and informative whenever we had questions. James wanted to find the perfect car to suit our needs and really took the time to get to know us and what we wanted. The paperwork process was explained fully and went very smoothly. Overall this car buying experience set the tone for the future of the car and my future purchases. Highly recommend this dealership and their excellent staff. More

Got the right car at the right price. Thanks to James Grant, Elaine Holcomb, and Jay Serhan for getting my wife and I the deal we wanted with the no haggle price. Capitol Subaru of Salem c Thanks to James Grant, Elaine Holcomb, and Jay Serhan for getting my wife and I the deal we wanted with the no haggle price. Capitol Subaru of Salem could learn a thing or to from this dealership. More

Purchase of 2018 Crosstrek a pleasure with James Grant I've had a few bad experiences with dealerships and was honestly expecting more of the same. James Grant made it painless. He was knowledgeable and an I've had a few bad experiences with dealerships and was honestly expecting more of the same. James Grant made it painless. He was knowledgeable and answered all of my questions and was just all around pleasant to work with. I was one of those people that entered on a Sunday night less than an hour from closing and ended up keeping him there at least a few hours late... but he was patient with me and helped get me into my new ride... and had an awesome attitude the entire time! I needed to get some things added on to the vehicle and he worked hard with the service center to get my car in right away! I also want to give a shout out to Justin Snodgrass who was also a pleasure to work with! I'd recommend buying a car from James in heartbeat! Not ready to buy but want to start looking? Still ask for James... he'll treat you right. More

Purchasing a brand new 2018 Crosstrek One of the best car buying experiences I have ever had. James was fantastic in helping us find the car we needed, and wanted! He went above and beyond One of the best car buying experiences I have ever had. James was fantastic in helping us find the car we needed, and wanted! He went above and beyond to save the vehicles for us, and was happy to answer the millions of questions I had (and still have and he is still happy to respond!) He made sure the entire time we were there we were comfortable and happy. You can usually tell when a car salesman is genuine, and when a car salesman is just trying to push a sell. James is a genuine guy and it shows, he isn't trying to push crap or inventory, he really goes out of his way to make sure it's all about you, the customer! Definitely recommend James if anyone needs a new Subaru, as well as this dealership! Love the philosophy and how nice everyone is here! More