Wilson Premier Hyundai

The service department has some serious apathy issues and do not understand that service is primary for future sales at the dealership do not understand that service is primary for future sales at the dealership More

The last two years of dealing with Wilson Premier has been xxxx! I’ll never refer anyone. On top of things my vehicle was in their care for something simple and it’s 2 months later and I’m still without been xxxx! I’ll never refer anyone. On top of things my vehicle was in their care for something simple and it’s 2 months later and I’m still without my vehicle but paying a note and insurance for something I can’t ride in. And also paying rental insurance out of pocket also! More

BUYER BEWARE they promise everything and deliver NOTHING! I purchased a 2011 used GMC Sierra with a 7.5 inch lift. It was a “cash” sale meaning I had a certified bank check in my hand to pay for the truck. I purchased a 2011 used GMC Sierra with a 7.5 inch lift. It was a “cash” sale meaning I had a certified bank check in my hand to pay for the truck. I signed the purchase agreement around 7pm on Thursday June 21, 2018. The sales manager “Mitch” agreed to the price and he would fix all of the mechanical/drive train issues at that time including but not limited to the front end issues including alignment, window switch, regular service items and key fobs. He agreed that everything on the truck would be in proper working order. We also agreed he would not address cosmetic items such as the cracked dash and missing fog lights etc. The sale also came with a warranty so this was NOT an “AS IS” purchase. Fair enough, right? Next day, Friday 6-22-18. I text the salesman several times checking on the progress of service so I could give him the certified bank check. 5pm and the truck still isn’t ready. I was told for sure it would be ready Monday. Monday, nope. Tuesday, nope. Wednesday, nope. So I go to the dealership again, Mitch tells me it’s all getting fixed and they will have the front end work done by another shop that can handle a lifted 4WD truck. Blah, blah, blah. (This day is also when Mitch yelled at my salesman in front of everyone on the showroom floor which was completely uncalled for! ) Thursday, nope. Friday June 29th comes still getting excuses but told it would be ready by the afternoon. I leave work AGAIN mid afternoon, the truck isn’t ready but they want my check. I meet with the f&i manager to do the paperwork. He takes my check. NOBODY HAS MY TRUCK READY. I am told the oil change is being done and I will be ready to go. (Meanwhile, I leave with my papers, go to the tag office for my county only to be told the state will NOT sell me a license plate because there is a title problem. I go back to the dealership, speak with f&i guy again, he assured me it’s a mistake and I will be able to get a tag on Monday) Wait, wait and wait some more. It’s after 6:00 and the detail guy gives me my truck, NO service done and NO REPAIRS WERE DONE. I never saw a manager of any kind, no salesman NOBODY. The truck was even out of gas. My keys have the dealer sorting tag still attached! I later spoke with a manager and was told they would make it right but didn’t really have the equipment to service such a large truck. And also reassured the title problem would be resolved. (You have 7 days to get a tag without penalties) All of this still drags out over the 4 of July week. It is literally July 9th before I can even get a license plate on the truck! All along still refusing to fix the agreed to repairs at this point. I had to get the repairs that Mitch, as the sales manager agreed to, done on my own with a shop that could fit such a large truck. 1500$ worth of repairs to be exact. ONE THOUSAND FIVE HUNDRED DOLLARS This was my second purchase from this dealership BUT IT IS MY LAST TOO! It’s a shame too, I need a new 2019 Hyundai Tucson this fall but I will drive anywhere else to buy it! They could still make it right but based on this experience, it will not happen. Buyer beware. More

Paul Wagner From the time I stepped foot on the lot I knew I was going to be handled like a family member You are blessed to have them on your team. They are From the time I stepped foot on the lot I knew I was going to be handled like a family member You are blessed to have them on your team. They are the reason I purchased from you. More

Satisfied customer My overall buying experience was great!! Even better than when i purchased my 1st Hyundai in 2013. I look forward to a continued relationship with Wi My overall buying experience was great!! Even better than when i purchased my 1st Hyundai in 2013. I look forward to a continued relationship with Wilson Auto! More

Lemon took care of me and was very respectful, accommodating, and informative. I will be going back to see Lemon for my next vehicle purchase. took care of me and was very respectful, accommodating, and informative. I will be going back to see Lemon for my next vehicle purchase. More

Customer Review I was very pleased with the care and competence of the dealership. I would recommend it to others. Rene was very knowledgeable about the G90 and gav I was very pleased with the care and competence of the dealership. I would recommend it to others. Rene was very knowledgeable about the G90 and gave me good instructions. More

Great experience. Currently own 3 Wilson Hyundai bought in last 3 years. Wouldn't shop anywhere else. Renier always makes the experience enjoyable and efficient. He's t Currently own 3 Wilson Hyundai bought in last 3 years. Wouldn't shop anywhere else. Renier always makes the experience enjoyable and efficient. He's the reason I buy cars at Wilson. More

Decreased attention nearing end of sale In my experience, the latter aspects of the process was quite rushed, with a great deal of emphasis placed on time restrictions. This did cause my ina In my experience, the latter aspects of the process was quite rushed, with a great deal of emphasis placed on time restrictions. This did cause my inability to thoroughly review all documents to my satisfaction. More

New Car I love Wilson Premier and I share my experience with out people to get a new car. The entire staff is outstanding, great, friendly, kind and know what I love Wilson Premier and I share my experience with out people to get a new car. The entire staff is outstanding, great, friendly, kind and know what they’re talking about More