Wilson Motor Company - Service Center

The people are awesome I had gone in to have my oil changed, the did a great job as always but had taken 1.5 hours to do it. I found out later that they had tried to contact I had gone in to have my oil changed, the did a great job as always but had taken 1.5 hours to do it. I found out later that they had tried to contact me at home though I had been in the waiting room the whole time. The service manager called me later to apologize. This was a first for me. He was great to talk with and he gave me a free oil change with car wash. It was not expected but I appreciate what he had done. They are a great group to work with. More

Worst service ever in their service dept My truck had a new ford rebuilt engine put in it at another shop. I moved so the closest shop was Wilson Ford, what a mistake it was to take it them. My truck had a new ford rebuilt engine put in it at another shop. I moved so the closest shop was Wilson Ford, what a mistake it was to take it them. The motor ended up needing and requiring another new motor. They undid the a c compressor to replace the motor that can put off to the side, the reason I mention this this is I had to take it back to charged again after they said it was ready. It took them 2 1/2 months to go thru the warranty process, When I picked it up I drove to get fuel in it saw antifreeze was leaking. This was less the a mile from the dealership, took it back they tightened a hose clamp. They provided a new motor. Gave me a gallon of of antifreeze, it never stopped leaking till I put a new radiator hose on it. The older gal I worked with was not pleasant to work with. When talking to other people about my experience they had the same bad experience. Tanner tried to overcome this problem but he is only one person. The hood was out of alignment, this was another trip back after just picking it up the first time. I had to help hold and insist that it be straight. The journeyman mechanic told me he had given it to his apprentice to finish and not even checked it. No loaner was offered I even asked no way. A week later a oil leak started, when the warranty was getting close to running out 6 months later I dreaded going back to them. I took it West Ford in Preston Idaho asked for a loaner was provided, The oil leak was due to a broken seal on it which caused the front main oil seal to wear and leak oil, I smelled gas in a 4 to 5 months from Wilson putting the motor in West Ford Motor found out they hadn't even changed the fuel injectors o rings or intake manifold gasket and just reused them. West motors said that should have been done. If you want great service drive a little go to Preston West Ford Service. If you like aggravating service go to Wilson it like buying a lotto ticket odds are you loose and waste time. More