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Wilson County Motors Chevrolet Buick GMC - Service Center
Lebanon, TN
53 Reviews
53 Reviews of Wilson County Motors Chevrolet Buick GMC - Service Center
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June 30, 2016
No more I brought my wife's Silverado in to check the brakes on Monday the 27th of June, as the front brakes were grinding. I was called about an hour later a I brought my wife's Silverado in to check the brakes on Monday the 27th of June, as the front brakes were grinding. I was called about an hour later and told I had two options; A. was a new rotor, pads, caliper and brake line for a total of over $1,000. or B. just the rotor and pads for over $800. I told them I would be there to pick it up, and don't do the work. I was charged $94.00 just to have it looked at. I then took it to another service place, and was told that the caliper was fine, but I did need the rotor and pads on BOTH sides. Total repair cost $375 for both vs. WCM cost of $800+ for one side. My 4 vehicles have found a new service center. More
by smitty
Employees Worked With
Don't recall
July 01, 2014
Service Visit I love this dealership, but it seems as though the good ole fashion customer service, when you check you car in, is slipping. I asked to be kept info I love this dealership, but it seems as though the good ole fashion customer service, when you check you car in, is slipping. I asked to be kept informed about the progress of my vehicle and that is not being done. Checked my car in at 8:15 am and did not know anything until late afternoon around 3:00 p.m. I had to go through the sales department to get a return call. It seems as though when you check your car in that you are not really being listened to, "call me." All I know is it is not like it used to be at the old location. Staff has changed, maybe? More
by jwesterm
Employees Worked With
Steve and on other person before, can't remember his name
April 10, 2013
I brought my truck in to have the power steering repaired. A few days after the repair, the power steering began to make a loud noise and i took it back in to see what was wrong. They told me a be repaired. A few days after the repair, the power steering began to make a loud noise and i took it back in to see what was wrong. They told me a belt in the system had broken, and the repair for that was very costly. My husband believes that the belt was broken during the first repair, and they did not stand behind their work. I cannot say that they purposely did this to get more business, but it seems unlikely that it would have another problem in the same area so quickly. More
by coblep
Employees Worked With
David Thompson
August 24, 2011
I recently purchased a 2004 Toyota 4Runner from Wilson County Motors. Well, after 3 weeks of ownership the water pump went out. Wilson County Motors service department was very receptive of my issue and r County Motors. Well, after 3 weeks of ownership the water pump went out. Wilson County Motors service department was very receptive of my issue and repaired the vehicle free of charge. I was impressed with how they handled the situation and how fast they repaired my vehicle. It is unusual to find a dealer or anyone who is willing to stand behind a 2004 model with 97,000 miles. I will definitely do business with them again in the future. Thanks. More
by samscrs
Employees Worked With
Kelly, Kelly Trackwell
March 17, 2011
I was very impressed with not only the service I recieved at your dealership, but the reception I recieved from Ms. Trackwell. It was was impeccable. I had no appointment but she saw that my needs were met a at your dealership, but the reception I recieved from Ms. Trackwell. It was was impeccable. I had no appointment but she saw that my needs were met and I felt sincerely appreciated as a new customer. My last service was with Jim Reed in Nashville and not only did I feel that I was an "imposition" , but they did poor work as well which caused me to waste a day . I definatly would recommend your business to my friends and I will be back as well. Keep hiring service writers such as Ms. Trackwell and you should never get a negative remark as to customer service. Thank you and I wish you continued success at your dealership. More
by pjorden48
Employees Worked With
Kelly Trackwell, Kelly Trackwell
March 17, 2011
I stopped by without an appointment in hopes of a quick oil change. A lady named Kelly greeted me and worked my vehicle into the schedule. within 35 minutes I was in and out. I also got educated on what I oil change. A lady named Kelly greeted me and worked my vehicle into the schedule. within 35 minutes I was in and out. I also got educated on what I need to do to keep my warranty in good standings with Chevrolet. I highly recommend using these guys and will continue doing business with their company. Thank you for the great service. James More
by James Williams
Employees Worked With
Kelly, Kelly Trackwell
March 10, 2011
I called ahead of time to see about getting my oil changed and spoke to Amy Baily. She was very friendly and professonal and told me that she would get it in the shop as soon as i got there. When i go changed and spoke to Amy Baily. She was very friendly and professonal and told me that she would get it in the shop as soon as i got there. When i got there and asked for Amy she done exactly as she said that she would. I got my oil changed and the technician informed me that i will be needing tires soon so Amy got prices while i was there. my overall experience at WCM was pleasing. More
by shawndunkin
Employees Worked With
Amy Bailey, Amy Bailey
March 10, 2011
I have my Pontiac serviced here and I always receive prompt and professional treatment. I always get in right away and the people in the service department get me in quickly. I would highly recommend Wi prompt and professional treatment. I always get in right away and the people in the service department get me in quickly. I would highly recommend Wilson County Motors to anyone with a GM vehicle. More
by Shaunak
Employees Worked With
Jeff, Jeff Jared
March 10, 2011
I was in desperate need of tires and was not sure what I needed to get. I went to Wilson County Motors Service Center. I was impressed when I entered the building I was greeted by Amy Bailey who was very fr needed to get. I went to Wilson County Motors Service Center. I was impressed when I entered the building I was greeted by Amy Bailey who was very friendly and very helpful. She knew what I was needing and took the time to get the prices and brand of tires that was in my price range.She set up a time to have install saying it would be done and ready when I got off work. The techs had it done and I would gladly recommend Wilson County Service Center to anyone in need of any auto needs. More
by Debbie Patterson
Employees Worked With
Amy Bailey, Amy Bailey
March 08, 2011
I had a problem with our window not working proerly. I stopped by and met the professioal staff at Wilson County Motors. They quickly determined the problem and told us the part would be ordered and avail stopped by and met the professioal staff at Wilson County Motors. They quickly determined the problem and told us the part would be ordered and available for install in two days. We reviewed the repair cost and agreed to the work. On the morning of the second day i received a call as promised to fix my Tahoe. I arrived and was greeted by Tracy who offered to take me to work while they fixed my vehicle. i was introduced to the service provider, Jeff, who told me how he was going to fix my vehicle and about how long it would take. I was shown the waiting area and had a cup of coffee that Tracy prepared for me. She told me where the sales office was in case i wanted to look at the vehicle inventory while i waited. The work was done sooner than expected, which is always nice. i would strongly recommend this dealer due to the service i received. Thank you for allowing me the opportunity to express my satisfaction. More
by vastola
Employees Worked With
Jeff and Tracy, Tracy Johns, Jeff Jared
