Wilson County Motors Chevrolet Buick GMC - Service Center

The service department is inept. THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appoin THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appointment 12/03/18, an informed, educated consumer. This, they were not expecting from a woman, a middle aged woman. Two weeks prior, I had an issue with my brakes feeling spongy on my ‘16 Suburban. The following day I had it thoroughly inspected by my trusted local mechanic who found nothing wrong with any component of the entire braking system. Two week later a recall notice came out for other Chevrolet models citing the exact issue I had. I then called Chevrolet Recall Division to report that I had experienced the same symptoms. I wanted them to be aware in case I had an accident and also, possibly, add Suburban to the recall. The fix for the other vehicles in the recall was to have the brakes bled. Chevrolet ended the interview suggesting that I have a dealer look at it. I called a friend at Wilson County Motors, gave him the back story, and he set up my appointment. When I arrived, DJ, had no record of my appointment and had no clue who my friend was that set up the appointment. I honestly thought I must have been at the wrong dealer. When my friend arrived he explained that I was having issues with my brakes and had an “uneasy” feeling. That is not the case. I was simply there at the insistence of Chevrolet to have my brakes bled. That’s all. DJ explained that my brakes failed an inspection, I had a slit in the pipe leading to the brake pump, and need to replace both. I asked him if he had run this by his supervisor as this was going to be expensive and not what I had asked to be done. He danced around my question saying he had talked to the warranty supervisor. They did the work, I paid over $600, and I drove away knowing I had been taken. When I got home, my car smelled like burning oil. I immediately called DJ and asked for a computer report showing the diagnostics run in my car showing what inspection it failed. He couldn’t even tell me what had been done much less produce any proof. He had completely forgotten that he told me I had a defect in the pipe. The next morning I called Darryl Keckler, Service Director, to try to get this print out of exactly what was done. My message to him was passed on to DJ. Still no results. I went to get in my car and noticed a trail of oil behind it, backed out of the garage, and saw a massive puddle of oil. I drove to my local TRUSTED mechanic immediately. He was absolutely shocked at what he saw. I had oil spewed all underneath my car all the way to the rear differential. He said it’s a wonder it hadn’t caught fire with me in it. He had checked the very parts they replaced two weeks earlier-they did not need to be replaced. Period. Wilson County Motors had not only done completely unnecessary work, but had failed to bolt on the gasket, putting my life in danger. THE CONCLUSION: Wilson County Motors paid my mechanic for his work and refunded my charges after a week of hounding them. I continued to demand proof of what tests were run on my car necessitating the work. THEY NEVER COULD PROVIDE ME ANY EVIDENCE OF FAILING A DIAGNOSTIC TEST ON MY BRAKES. I also asked to see the slit in the pipe they replaced. I never heard back from them. THE TAKEAWAY: Avoid this service department. There are honest dealers out there-ask around. More

Inexcusable experience I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August 5 for the following Saturday, August 11. I noted that the appointment was to update the infotainment system and also check for updates to the TCM/ECM. I drove to my appointment and was told it would only take a couple hours, but the technician that is able to perform these updates is only available during the weekdays. It would have been nice to know this during the week so I didn't waste a Saturday morning, but it happens. Anyways, I work during all service hours so we determined I would need a loaner vehicle for a day. The man helping told me he would call me Monday, August 13 to set up an appointment. I did not receive a call from them on Monday so I called them. I was told I would receive a call later in the week. Later in the week I still hadn't received a call so I call yet again and was told that they would call me the following Monday, August 20th. They did call me on August 20th and told me the closest appointment was Tuesday, August 28. I went to the appointment only to be told that they could not give me a loaner car (for one day) because I was 23. I bought a $30k truck, but could not be given a loaner car for a day. I had previously bought a new Mazda and was granted a loaner car for 5 days while a recall was being performed. I have also been given loaner cars from enterprise while my car was getting repaired after being rear-ended. This dealership has wasted a month of my time over an upgrade that should take 2 hours. Avoid this place like the plague. More

Consultation about Electronics and Extended Warranty My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we conta My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we contacted Wilson County Motors to learn more about the car's electronics and the advisability of buying an extended warranty. On the advise of a former GM field executive, we met with Hoover Southerland (GM Chevrolet and GMC Sales) and Belinda Wilson Administrator for Extended Warranties. We were serviced beyond our expectations and commend to GM the thoroughness of both Hoover and Linda. As a result of that meeting ,we were more than pleased that we bought our Equinox. Hoover is a cordial and VERY knowledgeable Sales Manager and Linda , while also cordial , is honest and forthcoming in her work ----such that her advice is something we've taken to heart. She does not press herself in making a sale , but in addressing a client's needs/wants is able to earn/win a client's confidence. Both Hoover and Linda are EXCELLENT GM Ambassadors More

Great experience, great custsomer service Richard Garrison was a phenomenal ambassador for his firm. He exhibited top notch customer service and phenomenal execution, will certainly work with Richard Garrison was a phenomenal ambassador for his firm. He exhibited top notch customer service and phenomenal execution, will certainly work with him again in the future. Thanks again! More

Service Excelence My service experiences at Wilson County Motors has always been top notch. Every time I enter the service bay, I am greeted by the staff, and my servic My service experiences at Wilson County Motors has always been top notch. Every time I enter the service bay, I am greeted by the staff, and my service provider ,Katherine Hamilton, greets me by name. She keeps me informed on the status of my vehicle and the repair process. I have nothing but great things to say about the entire staff at Wilson County Motors. Their service is what caused me to buy my current vehicle from them. More

Service I have always experienced great service at Wilson County Motors.My dad started dealing with them in 1969. I have used them the past 8 years. Today my I have always experienced great service at Wilson County Motors.My dad started dealing with them in 1969. I have used them the past 8 years. Today my service adviser Katherine Hamilton was great as usual. More

Super Nice, answered all questions, VERY HELPFULL it was a great experience coming to the service dept. because of Kristen Drew, as she paid special attention to all my needs from transportaion (shutt it was a great experience coming to the service dept. because of Kristen Drew, as she paid special attention to all my needs from transportaion (shuttle Bus), to answering any worries I had about the car. I would like to say it had been MANY years since I bought a new car, and she walked me through everything with a smile. Thanks Kristen for all your help. More

Service My recent experience at Wilson County Motors was outstanding. Scheduling maintenance was easy and convenient. Service Advisor Katherine Hamilton was My recent experience at Wilson County Motors was outstanding. Scheduling maintenance was easy and convenient. Service Advisor Katherine Hamilton was courteous and professional. She listened intently to my concerns and made recommendations. Waiting room was clean and comfortable. Service was done promptly. More

Katherine Hamilton Great service. Prompt service advisor. Attentive to my future needs thank you Katherine. I will continue to use Wilson County Chevrolet as my preferr Great service. Prompt service advisor. Attentive to my future needs thank you Katherine. I will continue to use Wilson County Chevrolet as my preferred service vendor. More

Great Job Marty Poston does a great job taking care of his customers. He has always gone up and beyond to help me. He is very professional and knows job. I am Marty Poston does a great job taking care of his customers. He has always gone up and beyond to help me. He is very professional and knows job. I am always greeted with a smile. I know he will take care of my car. More