Wilson County Motors Chevrolet Buick GMC - Service Center

Inexcusable experience I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August I have had an absolutely inexcusable experience at this dealership. Avoid this place at all costs. I scheduled an appointment online on Sunday, August 5 for the following Saturday, August 11. I noted that the appointment was to update the infotainment system and also check for updates to the TCM/ECM. I drove to my appointment and was told it would only take a couple hours, but the technician that is able to perform these updates is only available during the weekdays. It would have been nice to know this during the week so I didn't waste a Saturday morning, but it happens. Anyways, I work during all service hours so we determined I would need a loaner vehicle for a day. The man helping told me he would call me Monday, August 13 to set up an appointment. I did not receive a call from them on Monday so I called them. I was told I would receive a call later in the week. Later in the week I still hadn't received a call so I call yet again and was told that they would call me the following Monday, August 20th. They did call me on August 20th and told me the closest appointment was Tuesday, August 28. I went to the appointment only to be told that they could not give me a loaner car (for one day) because I was 23. I bought a $30k truck, but could not be given a loaner car for a day. I had previously bought a new Mazda and was granted a loaner car for 5 days while a recall was being performed. I have also been given loaner cars from enterprise while my car was getting repaired after being rear-ended. This dealership has wasted a month of my time over an upgrade that should take 2 hours. Avoid this place like the plague. More

Consultation about Electronics and Extended Warranty My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we conta My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we contacted Wilson County Motors to learn more about the car's electronics and the advisability of buying an extended warranty. On the advise of a former GM field executive, we met with Hoover Southerland (GM Chevrolet and GMC Sales) and Belinda Wilson Administrator for Extended Warranties. We were serviced beyond our expectations and commend to GM the thoroughness of both Hoover and Linda. As a result of that meeting ,we were more than pleased that we bought our Equinox. Hoover is a cordial and VERY knowledgeable Sales Manager and Linda , while also cordial , is honest and forthcoming in her work ----such that her advice is something we've taken to heart. She does not press herself in making a sale , but in addressing a client's needs/wants is able to earn/win a client's confidence. Both Hoover and Linda are EXCELLENT GM Ambassadors More

Great experience, great custsomer service Richard Garrison was a phenomenal ambassador for his firm. He exhibited top notch customer service and phenomenal execution, will certainly work with Richard Garrison was a phenomenal ambassador for his firm. He exhibited top notch customer service and phenomenal execution, will certainly work with him again in the future. Thanks again! More

Service Excelence My service experiences at Wilson County Motors has always been top notch. Every time I enter the service bay, I am greeted by the staff, and my servic My service experiences at Wilson County Motors has always been top notch. Every time I enter the service bay, I am greeted by the staff, and my service provider ,Katherine Hamilton, greets me by name. She keeps me informed on the status of my vehicle and the repair process. I have nothing but great things to say about the entire staff at Wilson County Motors. Their service is what caused me to buy my current vehicle from them. More

Service I have always experienced great service at Wilson County Motors.My dad started dealing with them in 1969. I have used them the past 8 years. Today my I have always experienced great service at Wilson County Motors.My dad started dealing with them in 1969. I have used them the past 8 years. Today my service adviser Katherine Hamilton was great as usual. More

Super Nice, answered all questions, VERY HELPFULL it was a great experience coming to the service dept. because of Kristen Drew, as she paid special attention to all my needs from transportaion (shutt it was a great experience coming to the service dept. because of Kristen Drew, as she paid special attention to all my needs from transportaion (shuttle Bus), to answering any worries I had about the car. I would like to say it had been MANY years since I bought a new car, and she walked me through everything with a smile. Thanks Kristen for all your help. More

Service My recent experience at Wilson County Motors was outstanding. Scheduling maintenance was easy and convenient. Service Advisor Katherine Hamilton was My recent experience at Wilson County Motors was outstanding. Scheduling maintenance was easy and convenient. Service Advisor Katherine Hamilton was courteous and professional. She listened intently to my concerns and made recommendations. Waiting room was clean and comfortable. Service was done promptly. More

Katherine Hamilton Great service. Prompt service advisor. Attentive to my future needs thank you Katherine. I will continue to use Wilson County Chevrolet as my preferr Great service. Prompt service advisor. Attentive to my future needs thank you Katherine. I will continue to use Wilson County Chevrolet as my preferred service vendor. More

Great Job Marty Poston does a great job taking care of his customers. He has always gone up and beyond to help me. He is very professional and knows job. I am Marty Poston does a great job taking care of his customers. He has always gone up and beyond to help me. He is very professional and knows job. I am always greeted with a smile. I know he will take care of my car. More

Great place to do business Wilson County Chevrolet is a great place to do business. I always have my car serviced by the great service department. Linda James and all the staf Wilson County Chevrolet is a great place to do business. I always have my car serviced by the great service department. Linda James and all the staff are so nice and accommodating. More