Wilson County Motors Chevrolet Buick GMC - Service Center

I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until l I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing. Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care. Larry More

Communications First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritati First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritation came from the communication between the service people and me the customer. Let me explain. I had never been to WCM but since they were just down the street I thought I would give them a try. I called at 8:45 AM to make a 1:40 PM appointment for an oil change. When I made the appointment I gave them the year/make/model of my vehicle. When I arrived at 1:20 PM and gave them my name it was obvious that the appointment was either not in the system or the service guy couldn't find it. He put my information in and I went outside to wait for the service to be completed. As I waited outside several of the people that arrived after me were called and left with their service complete. After an hour and forty-five minutes I went inside to find out what the hold up was. I was then told that they had to go get the filter for my car because they didn't have one in stock but by some twist of fate my car was ready and they were going to bring it right up. After two and a half hours, and $149 later I left with my vehicle with a oil pan full of fresh synthetic oil. Here's the rub for me. First, I made an appointment. At that time someone should have checked inventory to see if they had the parts to complete the job. Second; Once they found out that they didn't have the parts to complete the job someone should have found me and told me that there would be a delay. Third; I wonder how long I would have sat outside waiting if I hadn't went in and inquired about the status of the job. More

Great Service Department Experience I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove m I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove me to work-I do believe his name was Lebo. The atmosphere was nice as well. Very clean and well kept. I will be back! More

Always helpful STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU A STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU ARE IN NEED OF SERVICE SEE STEPHEN More

Poor Service - Service Manager Lied I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they could not redo a recall. That was a lie. It had been less than a year (just barely) so they could have replaced the part under warranty by GM. I had an extended warranty but they would not cover it because it was under warranty by GM. The service manager refused to help and tried to charge me $2700 for a part still under warranty. I then took the car to Serra Chevrolet in Madison and they worked with GM to get the gear box replaced free of charge because it was under warranty. I would recommend Serra highly. I will not use Wilson Co as it is a sorry excuse for a dealership again warn that others be very leery. However, I will highly recommend Serra Chevrolet as they made it right. They actually care about the customer. I will be talking to GM Customer Care again tomorrow as they follow up on the issue. They are the ones that told me to get my car from Wilson Co. and take it to Serra. That was a good call. More