
Wilson County Motors Chevrolet Buick GMC
Lebanon, TN
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I was not at all satisfied with the "Customer Satisfaction" and service received from the parts dept. The parts dept made me feel more like an idiot than a customer. Which makes me pose the quest Satisfaction" and service received from the parts dept. The parts dept made me feel more like an idiot than a customer. Which makes me pose the question. Does service and satisfaction STOP as soon as you sign the papers on a vehicle? In my case YES. I own a 2004 GMC Yukon. I purchased this vehicle from the used car lot there a few years ago. Now mind you I was "ACTUALLY" asked that question today at the dealership almost word for word. Except the question went as follows. "Did you buy the vehicle from us?" In which I responded "Yes". And the follow up question was "New Or Used?" And my response was "used". Like they have a back door or different dept that handles "Outsiders" By this further verifying that if I was not in the buying or recently purchased business. Then I need to get my GM parts elsewhere. From a company that actually states Customer Satisfaction in bold letters on the pledge tab of their website. With added italics by the way. I came to the dealership to have a key made because I was a "Bonehead" and left my keys on the trunk of my wife's car and she drove off and now they're gone. And Yes it was ALL my fault. I'm not denying that. So that was my initial reason for being in the parts dept. I even went so far as to call first and talked with a lady (who seemed very friendly) on the phone. And actually seemed to reason with me when I got there. But when she took me back to the parts dept...friendliness was the only thing she was allowed to offer. She was very nice and I felt as if she wanted to help but whoever runs thats parts dept apparently trumps her ranking. Now back to my visit. I have been in despair with my truck in the driveway without access. So I stop by the dealership. With drivers licsence and title in hand. Yes I said Title. I have the blessing of having my vehicle paid for. Which in todays economy is a good thing. Or so I thought. Apparently to Wilson County Mtrs. It don't mean "JACK". I asked the parts guy at the counter. If I could get a key made for my vehicle. To which he replied that I needed a "Valid" registration and a drivers liscense. I thought I had one better. I have the "Title" AND a drivers liscense. Hows that? Well..........Here we go. He proceeds to inform me that it HAS to be a "Valid" registration. Well, where I come from. (Wilson County BTW) A "VALID" form of ownership IS a title. You know that green piece of paper that state sends you when you "Actually" own it and not the bank. Well guys, thats not proof enough at the ol' Wilson County Mtrs. Apparently, according to this parts guy. That the government has actually recruited parts depts at the this GM dealerships to help in the fight to stop people from driving un-registered vehicles. Yep. That was his spill to me at least. Now, mind you I do support the fact that not just anybody can waltz in and get a key to somebodys vehicle. And I highly support security measures to prevent that. Now if those form of security measure go higher than a title in proof of ownership. I'm not so sure that can be accomplished. Other than just driving the vehicle there myself since possession is 9/10ths of the law. But remember? I don't have a key. So I leave. I call a guy at another dealership who in turns refers back to the girl I talked to on the phone. She tells me to come back. I do this. To only be turned away by the parts guy. This time he was more animate by pulling out the GM memo and pointing to the little word that says registration. Now, pop quiz. Where do 100% of the people keep their "registration"??? I'm gonna go out on a limb and say in their vehicle. And I would have mine if "I HAD A KEY" !!! Nice policy guys. I'm gonna say that it was more that he just didn't want to fool with me than policy. Then he proceeded to informed that for just a dollar I can get a copy of my registration at the court house. He was so helpful. So again I leave. This is when I contact my wife on her phone who btw works for Infinty and I wanted to know their policy on keys. To which we all know Infinity is just a luxury version of Nissan. I would have one (especially now). If they made a Yukon. But they don't. Plus, mine is paid for andnot such a good idea if you have a family of five to haul to ball games. And the Yukon meets those needs. My wife then informs me that they require some form of identification tying the vehicle VIN and YOU to ownership. Which to me is common sense. That brings me back to the question. You would think that a motor company (or any company) for that matter would go above and beyond the call of duty. To meet a former customers needs. Because a buck is hard to make these days. And extremely hard in car dealership. Did I hear someone say "Buy Out"? Nevermind.....What I'm getting at is...The service was terrible because apparently I was not buying a new vehicle or buying any vehicle for that matter. So let's do the math on how much this dealership lost. First off a key is 40 bucks+. And I'm gonna need a door remote. Well thats an extra 65 bucks. As you know. That thing has to be programed. Theirs $125. Come to think of it. My speedometer is acting crazy and last I checked those are over $400 and add labor to that....I'm gonna say somewhere in the neighborhood of about a smooth grand. Yep. $1000.00 smackers.....So I'm taking that money to someone who "DOES" pledge satisfaction no matter "NEW" "USED" or indifferent. Someone who meets my needs and doesn't just make excuses. And someone who "WANTS" my business. Apparently Wilson County Motors has plenty. So not to be so lengthy. And please excuse any mis-spellings. This is just a rough draft I haven't proof read yet. Before I post it in the letters to editors section of our local paper:) So good luck with your memo to put a stop to un-registered drivers riding around. Hope it was worth the money. Good Day..... More
Found Quintin to be helpful, kind and knowledgeable.He went the extra mile to make sure all ways well with the vehicle I pruchased. When I was unsure of something and asked for expalantions he was able to went the extra mile to make sure all ways well with the vehicle I pruchased. When I was unsure of something and asked for expalantions he was able to furnish me with a clearer explaiantion. He did some research on some questions I had outside the most asked ones and took the trouble to comunicate them to me. He gave good advice . I enjoyed the experience and I will be back when ready to buy a new car to see him. Nice to have someone there who does not jump at you but is there to help. More
Everyone at this dealership is extremely friendly, helpful and true professionals. They worked hard to provide me with the information I needed to make a deal for a new Buick Enclave, both in person, helpful and true professionals. They worked hard to provide me with the information I needed to make a deal for a new Buick Enclave, both in person, on the phone and via the internet. I feel like I got a good price on my trade-in, and a great deal on my new Enclave. I was very impressed with everyone I met at Wilson County Motors, and I would highly recommend this dealership to anyone. More
I was in the market for a new truck, and I discovered a gem in Wilson County Motors while searching on the internet. Wayne Fielder responded to my e-mail quickly, and provided the necessary information an gem in Wilson County Motors while searching on the internet. Wayne Fielder responded to my e-mail quickly, and provided the necessary information and answered all my questions before I visited the dealership. When I arrived at the dealership, I found a nice selection of Chevy and GMC trucks. Wayne was very knowledgeable about the GM products and the competition. He went above and beyond to make sure that I found a truck to suit my needs, along with the best deal possible. I would recommend Wilson County Motors to anyone looking for a new Chevy or GMC product. More
A great experience. It was like a simple conversation with a friend not like a buyer vs seller cat and mouse game that is so often the case in the purchase of a new vehicle. Dealing with Shannon William with a friend not like a buyer vs seller cat and mouse game that is so often the case in the purchase of a new vehicle. Dealing with Shannon Williams was like dealing with a long time friend and we had never met before this transaction. It was a very low stress transaction. More
I had an excellent experience with Wilson County Motors. The salesman Don was very helpful. Also Katherine in finance answered all my questions and put up with me verifying every little detail on the contra The salesman Don was very helpful. Also Katherine in finance answered all my questions and put up with me verifying every little detail on the contract. I also dealt with Ron Brooks through the internet before actually going to the dealership. Once I bought the new car I was showed around and introduced to all departments. That really means alot and shows that they really appreciate your business. Carl the sales manager was great as well. Over all I am very pleased with my purchase and how I was treated. I know that with their excellent customer service and appreciation I will get another tank of gas..... LOL Thanks for the no headache experience. Melinda Dickens More
My husband and I decided to visit Wilson County My husband and I decided to visit Wilson County Chevrolet after having a bad experience at another dealership. I had done my research and knew what My husband and I decided to visit Wilson County Chevrolet after having a bad experience at another dealership. I had done my research and knew what I wanted. We went to Wilson County Chevrolet to "look" at the options. After pulling in to the dealership, Shannon was the first one to greet us. First impressions are everything and we could tell he was truley a nice guy. We told him what we were looking for and he immediately started showing us what they had. Once narrowed down to 2 vehicles he said "lets take both of them for a drive." Once driving both vehicles I was set on the Acadia. We pulled it up to the front and before getting out Shannon explained every button in that SUV! We then proceeded to his desk to talk numbers. By the way, we had our 6 year old with us and by this point she was restless. Shannon was very kind to her and didn't mind her restlessness. Shannon went back and forth several times until we had settled on a price, discounts, etc. My family had been at the dealership for 5 hours and Shannon didn't slow down once! We loved working with him because he was funny and professional at the same time! He is very customer friendly and knowledgeable. I will recommend him to all of my friends and family looking for a Chevy/ Buick/ or GMC! More
We were shopping for vehicles for our grandmother. She needed a reliable car, that suited her needs. 1st place we stopped was Wilson Co. Motors & the 1st salesman to greet us was Shannon Williams. There w needed a reliable car, that suited her needs. 1st place we stopped was Wilson Co. Motors & the 1st salesman to greet us was Shannon Williams. There were 5 of us and 1 of him. Overwhelming! Shannon asked what we were looking for and he showed us a car. Then Granny decided maybe she wanted a truck. Shannon was very patient and showed us trucks. He knew Granny was nervous around the salesman, so he took a truck and a car to back lot and told her to drive around as much as she wanted. He would go back up to the office and leave us alone. We were able to drive both vehicle as much as we needed. We all took turns. Granny finally decided she like the Chevy Aveo. So Shannon came back to check on us & told us to take it out on the road. 5 of us piled in the car & took it on the road. Granny got to drive around Lebanon and that was all it took. Granny decided this was the car she wanted...now was time to wheel & deal. Let me tell you, we put Shannon through the paces. We kept calling it "Deal or No Deal". We shot a price, they came back with a deal. Back & Forth we went. Shannon was awesome working with the 5 of us. Finally a deal was made. A car wash, fuel tank of gas and 5 happy people! Shannon was very knowledgeable about the car and explained all the different features before we left. We all would highly recomend Shannon Williams if you need to buy a new or used vehicle at Wilson Co Motors. More
I think Carl did a good job in getting the price range I wanted and when AT dealership talking to Stephanie, she was very friendlyand helpful, but I had to call to find out info on how things were going ins wanted and when AT dealership talking to Stephanie, she was very friendlyand helpful, but I had to call to find out info on how things were going instead of being updated by her. Wish the communication of her contacting me had been better. Was told I'd be contacted first thing in morning of deal and it wasn't until 1PM I was contacted. Then said they'd call back in an hour and I called back THREE hours later(THEY NEVER CALLED). Then after getting to dealership to purchase vehicle that evening, was told it wouldn't be available until next morning. Once AGAIN, the next day, no communication from them on where it was, and then I called at 1230PM and it at dealership, but NO ONE contacted to say they had it. People at Wilson Co. Chevy ARE friendly but some need to work on communicating better with the customers who AREN'T on the lot also. More
He listened to what I wanted and my price range then found 3 Yukons to choose from. Very professional & courteous. Everyone that I dealt with there made me feel very important. I love my Yukon & the exp found 3 Yukons to choose from. Very professional & courteous. Everyone that I dealt with there made me feel very important. I love my Yukon & the experience I had at Wilson Co Motors. My husband's aunt and parents both purchased Enclaves from here and my mother purchased a Yukon Denali. More