Wilson County Hyundai

Customer Service: Proper customer service seems to be a thing of the past in modern America, but thankfully Wilson County still seems to hold to the mantra that making the customer happy is priority #1. I thing of the past in modern America, but thankfully Wilson County still seems to hold to the mantra that making the customer happy is priority #1. I contacted three dealers for initial quotes on the specific 2011 Hyundai Sonata I wanted. Two of the dealers told me what cars they had in stock (none the one I wanted) and said I could take them or leave them. Luckily, Simon Jones at Wilson County told me what I wanted to hear. He didn't have the car on hand, but he would keep looking until he found it. He also looked for comparable cars to get me driving as quickly as possible. I was impressed that while he was searching for the car I wanted he also kept in touch with the search status as well as options if I wanted to choose different feature sets to be able to find the incredibly rare color I desired. Upon arriving at Wilson County, I was warmly greeted by Simon, Belinda, Louis and the rest of the staff. Everybody was very accommodating to a first time car buyer and made every dumb question sound like the most reasonable thing to ask in the world. I could not have asked for a better service experience. Quality of Work: There is nothing more impressive than the first glimpse of a pristine vehicle, and Wilson County made sure my car was gleaming and ready to go. Obviously being a new vehicle there isn't much else to comment on work-wise, but I can say that I am supremely confident that Wilson County will do right by me on my already-purchased car coating as well as any upgrades or repairs I might need in the future. Friendliness: As previously mentioned, everybody was exceptionally nice and courteous. Having a car dealer in the family, I know the salesman's malaise that can drop over those in the business. I was glad to find that everybody seemed legitimately happy to be there and to be helping me. The confidence this attitude instills is greatly appreciated when signing away large sums of money! Overall Experience: Simon found my needle in a haystack and delivered it promptly with a smile. The sales and finance staff quelled my jitters and got me in and out with a speed belied by a casual professionalism. I don't think that my experience could have been better. Price: Wilson County honored my American Express/Zagat price quote and explained every option available to me. They did not endeavor to mark up the car just because it was rare as I had seen done at other dealers. They gave me the best price available and one I gladly paid. More

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Internet sales: extraordinary sales, price and service: Absolutely no reason to even visit another dealer. Well worth the 90 minute drive for both the purchase price and for the overall sales experience Absolutely no reason to even visit another dealer. Well worth the 90 minute drive for both the purchase price and for the overall sales experience. If we can receive this level of consideration and professionalism (and follow up attention AFTER the sale) for an internet purchase with little to no profit margin, I cannot begin to imagine the quality of work if this had been a traditional purchase. I have worked in surgery for the past 40 yrs and would love to have my staff work at the level of Simon Jones. He was more than efficient and professional. It would be well worth any extra effort to seek him out. I have seen very little to match his efforts at communication both before and after the sale. More

This was the best experience I've ever had buying a car. It was stress free, relaxed, and calm. There was no hassle at the dealership, and I was able to get a great price on the car I bought. Everyone was It was stress free, relaxed, and calm. There was no hassle at the dealership, and I was able to get a great price on the car I bought. Everyone was extremely friendly from sales all the way through finance. I will definitely buy another car at this dealership! More

My 2001 minivan was almost 10 years old and had over 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; r 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; respond quickly in Nashville's city traffic; perform pretty well on gas mileage; but still have enough power to haul at least four people and their hiking gear through the Smokey Mountains. I did my homework. Several auto, business, and consumer reporting sources had praised the business model of Hyundai and the quality of their line of cars. Both the 4-cylinder and 6-cylinder Santa Fe SE met my requirements. After preliminary test drives, I decided on the 6-cylinder model, because it had more power and better pick-up than the 4-cylinder, but with only a slight decrease in gas mileage. After all my research and test drives were done I was ready to find my Santa Fe at a fair price, and hopefully with as little sales hassle and gimmickry as possible. I "built-my-own" Santa Fe on-line through a national consumer advocate's magazine website in cooperation with Zag, an on-line information service company that provides pricing and other information to consumers (no charge) and matches that consumer with one or more dealers in the consumer's area. As I understand it, in return for the referral, the dealer has agreed with Zag to follow a few pricing guidelines and to enter into fair, non-nonsense negotiations with the potential buyer. Within a couple of hours on a Saturday morning after pressing the "send" button with a description of the Santa Fe I had built on-line, SIMON JONES called me. Simon is WILSON COUNTY HYUNDAI's Internet Sales Manager (located in Lebanon, TN). After a minute or so of the typical introductory pleasantries, Simon did something that in my experience most car salesmen don't seem to know how to do -- he stopped talking and LISTENED to me very carefully as I described for him exactly what I wanted in a new Santa Fe. When I finished, he said without hesitation, "We don't have that Santa Fe in our inventory...but I will do my best to find one for you." On Monday morning Simon called me again. He had found my Santa Fe at a dealership in Alabama, with exactly the right color and other features I had chosen. Unknown to Simon, on Sunday afternoon my wife and I had driven around to three Hyundai dealerships in the Nashville area. Although we had already test driven the 6-cylinder Santa Fe at another dealership earlier in the week, we wanted to make sure we had seen all of the available Santa Fe colors before giving Simon our final selection. So when Simon called on Monday morning, I had to tell him that we had changed our mind. We no longer wanted the color he had found for us in Alabama -- we now wanted a different color. Simon did not flinch. He said he would keep looking. And he did. And again he was successful, finding our color choice and the other features we wanted at another dealership in Tennessee, a couple of hundred miles from Nashville. (By the way, the Zag on-line system apparently provided my name, phone number, and email address to two other Nashville-area Hyundai dealerships, in addition to Wilson County Hyundai. A representative from one of those dealerships called me Saturday afternoon, but after I made it clear that I had done my research, knew exactly what I wanted, and was therefore looking for the best deal, I never heard from that dealership again. Another dealership sent me an email over the weekend, but never followed up with a phone call.) The next day I drove the 30 miles from Nashville to Lebanon to meet Simon in person. We had to confirm the details about the price he had described on the phone and I needed to have my old minivan appraised for trade-in value. There were no surprises. After we talked a short while, everything Simon had said to me on the phone and in person was put into writing. The numbers added up just the way Simon said they would. He even pointed out one estimated number and explained that it might change a couple of dollars when the final agreement was drawn up. He was right. A few days later, when I signed the final papers and took delivery of my Santa Fe, that number had changed a few dollars...in my favor! I also had researched extensively the trade-in value of my minivan (a non-Hyundai product.) When I left Simon on Tuesday, I had a written break-out of the new-car costs, financing charges, various fees, and a trade-in offer for my minivan. That night my wife and I compared the total package of Simon's offer to another dealer's "best deal." Based on my Nashville-area market research, Simon's offer on the Santa Fe was fair and reasonable. But his trade-in value for my minivan was a few dollars below what my research had shown was its fair trade-in value. The next morning we talked by phone again. Simon had found the color Santa Fe I wanted. He and his used car appraiser agreed to come up a little on my trade-in value. Except for a reduction in my total net cost, none of the other numbers in our agreement changed as a result of the increased trade-in allowance. I accepted the revised deal over the phone and Simon made a phone call to have my Santa Fe driven to Lebanon. On Thursday afternoon, LESS than a week after Simon's initial call to me, my wife and I drove away from the WILSON COUNTY HYUNDAI dealership in Lebanon in our new 6-cylinder Harbor Gray Metallic Santa Fe SE. The 30-mile trip back to our home in Nashville was quite pleasant. We love the car. In addition to winning on the bottom-line price, including a fair trade-in allowance, Simon also won big on the intangibles. He was prompt and responsive without being aggressive. He was knowledgeable about the Santa Fe's features and answered precisely all our questions about the vehicle, the deal's pricing structure, and the financing, sometimes multiple times, without ever showing any impatience. Although Simon showed upbeat enthusiasm throughout all of our discussions, he never once pushed us and he never condescended to us, no matter how basic and repetitive some of my and my wife's questions might have been. Even after the sale, Simon has continued to provide excellent service and has gone out of his way to respond to a couple of follow-up matters for me. Make no mistake - Simon made a good profit for Wilson County Hyundai, and indirectly, for himself. But he did it with straightforward talk, fair market pricing, an old-fashioned customer-focused attitude, and no hidden agenda. I drove away in my new Santa Fe SE with a sense of respect for Simon and for Wilson County Hyundai. R. Wilson June 2010 More

I consider the following professions as " road kill"---politicians, lawyers, real estate sales people, and car salesmen. So when I found myself needing to replace a car, I gritted my teeth, did my kill"---politicians, lawyers, real estate sales people, and car salesmen. So when I found myself needing to replace a car, I gritted my teeth, did my homework, and did an internet search for dealers in my area, who sold the 2011 Hyundai Sonata. I requested a quote from three dealers for the car. Almost instantly, I received a reply from Simon Jones,Wilson County Hyundai, Lebanon , Tennessee. He asked for clarification on a couple of options, I was interested in, and very shortly replied with a price,and a statement that he had found the exact car I wanted.The second dealer replied, but the price for the identical car was much higher. The third dealer replied five days later with general inquiries, and by that time I had closed the deal with Simon. Being a Senior, I have purchased many cars in my time. I always do my homework, and know what I want when I go shopping, particularly for a car.More times than not, I know more about the car I want , than the salesman at the dealership. With all the preceding being said, I am happy to say, that dealing with Simon, and the staff at Wilson County, was a most refreshing experience. I would not hesitate to buy another car from them, and I will recommend them to anyone wanting a Hyundai. M.Dill 6/26/2010 More

We lost our car in the flood, and our insurance company recommended several dealers outside Nashville to help find a deal. We found a great sales rep and deal in Lebanon. We had done our homework and chose recommended several dealers outside Nashville to help find a deal. We found a great sales rep and deal in Lebanon. We had done our homework and chose an Elantra, but we wanted it loaded. Simon found us one with all the bells and whistles in St. Louis, and for a price someone drove it to Lebanon. Simon then brought it to our home in Nashville, so we would not have to make the long drive back to Lebanon. We love the car and recommend not only a Hyundai, but Simon Jones to sell it to you. More

I was very please with my purchase. Jeff was extremely helpful and kind. I did not feel pressured to make the purchase and was very comfortable that Jeff was honest and fair. I will recommend Wilson Cou helpful and kind. I did not feel pressured to make the purchase and was very comfortable that Jeff was honest and fair. I will recommend Wilson County Hyundai to all of my friends. They are a first class dealership. I made the trip from Franklin to Lebanon because of the deal I was able to get. Thank you for working with me. Brent Moelker More

I have a lengthy commute to LaVergne, Tennessee, from Lafayette, Tennessee, and Lebanon is my halfway point. I had purchased Pontiac cars from the Pontiac/GMC dealership before it closed due to Pontiac b Lafayette, Tennessee, and Lebanon is my halfway point. I had purchased Pontiac cars from the Pontiac/GMC dealership before it closed due to Pontiac being phased out (a real shame). Anyway, the owners of Wilson County Hyundai pledged to service the GMC/Pontiac vehicles, and fortunately they hired Randy Jackson as Service Department Manager from the Pontiac dealership. Randy has taken care of my vehicle needs for more than five years now, and he has actually spoiled me. Because of my commute (130 miles per day), I bring my car in every month to be serviced. Randy, Crystal, and the rest of the service department always greet me with smiles when I bring my car in. I guess I'm what's called a "regular" now. They take very good care of my 2005 Pontiac Grand Prix--and me, too. They are friendly, professional, and they are always on top of my needs--even before I know what I need. I highly recommend the service department. More

Jeff was exremely helpful in this purchase (a used but low-mileage 2009 Sonata)and in working out the payment mechanics. He showed me other options they had and was very informative about them all. This low-mileage 2009 Sonata)and in working out the payment mechanics. He showed me other options they had and was very informative about them all. This is my first Hyundai, and I am very pleased with it. All the people I dealt with at this dealership were very friendly. More