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Wills Toyota
Twin Falls, ID
181 Reviews
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Showing 181 reviews
January 02, 2023
I came in to inquire about trading in my Tacoma and ordering a new Tacoma. The GM/VP Hank simply ignored me 25 minutes went by and I asked the salesperson what is going on, he came back and said Hank i ordering a new Tacoma. The GM/VP Hank simply ignored me 25 minutes went by and I asked the salesperson what is going on, he came back and said Hank is not interested in your Tacoma as a trade but will sell you a new one. I asked please have Hank come out here and talk to me, I was informed Hank could not be bothered and simply ignored me until I left. I originally purchased my Tacoma there and have had it serviced at Wills from day 1. What a smug, arrogant, immature, person running the dealership. I feel sorry for the employees. If this is how he treats a valued customer I can only imagine how he treats his employee's. Also just last week I had my Tacoma serviced for my cruise control, and the oil changed, I purposely kept my wheel lock locked up in my glove compartment with the key in my possession. When I was paying for the service I was told that they had rotated my tires, I thought really I have the wheel lock tool locked up, do they always tell you things they do they they do not do. In fact they told me they updated my transmission, and I said to myself really did they, they did not fix my original cruise control problem which my Tacoma was brought in for, did they update my transmission just like they rotated my tires??? Makes you question their honesty??? More
by evillgeniuz
Employees Worked With
Miguel
December 08, 2022
Absolutely terrible, the most heartless people I’ve ever dealt with. Jake our salesman was so unhelpful and had no interest in helping us. Back story- we bought a used 2010 dodge and were happy for about 2 dealt with. Jake our salesman was so unhelpful and had no interest in helping us. Back story- we bought a used 2010 dodge and were happy for about 2 weeks, 14 days with the truck. Then it wouldn’t start , wouldn’t turn over nothing. Of course they wanted no part in that and Jake gave us the excuses that it’s not their problem to fix. So we had to go through a local shop. 1,000 for a new PCM. Well fast forward to a few small problems we fixed and now we have a new problem that should have been 100% the dealerships problem to fix. Our fob works but the key to manually unlock the door is not cut for this vehicle. My truck has no battery and will not unlock with the fob. Jake made it clear that it was my responsibility to pay to get it cut because I drove off the lot. I highly recommend somewhere else with more generous people. I will be letting my friends and family know about my experience More
by Brandon carr
Employees Worked With
Jake
June 30, 2022
I just bought a brand new RAV 4 at Wills Toyota in Twin Falls today. The salesman who helped me was Miguel Lara. He was very knowledgeable about Toyota vehicles and was a great help to me. There were no qu Falls today. The salesman who helped me was Miguel Lara. He was very knowledgeable about Toyota vehicles and was a great help to me. There were no questions he could not answer. This young man is an excellent salesman. Thank you Miguel and thank you Wills Toyota. More
by bthed1956
Employees Worked With
Miguel, Scott.
June 21, 2022
It was great. Casey was great spent a lot of time with my daughter and I. Then I brought my husband back and he spent more time with us. Everyone there was great , Casey was great spent a lot of time with my daughter and I. Then I brought my husband back and he spent more time with us. Everyone there was great , we got to visit the whole dealer ship. Thank you. More
by Charlotte
Employees Worked With
Casey Hoobery
May 28, 2022
It was a great buying experience! No pushing salespeople, no pressure no hype sort of deal. Ask for Casey Hoobery in sales to help you into your next vehicle 😀 Thanks Wills Toyota No pushing salespeople, no pressure no hype sort of deal. Ask for Casey Hoobery in sales to help you into your next vehicle 😀 Thanks Wills Toyota More
by Caseymcge119
Employees Worked With
Casey Hoobery
April 15, 2022
DO NOT WORK WITH THEM IF YOU HAVE A TRADE. THEY WILL SNEAK IN A LOWBALL, SHOW NO CONCERN, AND IGNORE YOU. I would not recommend this dealership especially if they have a trade. This is q THEY WILL SNEAK IN A LOWBALL, SHOW NO CONCERN, AND IGNORE YOU. I would not recommend this dealership especially if they have a trade. This is quite possibly the worst experience I have had in many transactions. The salesman appraised my car "without opening my email" that had the description of vehicle, Vin#, and pictures.... Gave me a great appraisal , strung me along for 1 month then the day before decided to deduct value from my trade for $1200 on previously disclosed but "unseen issues" That he missed in the only email he could have used to appraise the vehicle. This would not have been disclosed before a 4 hour round trip drive had I not pushed for the further agreement on terms. It would have been a nice surprise for sure. I tried to work with the Sales manager Steve and meet somewhat in the middle. He had no empathy or concern and would not even acknowledge the mistake was theirs. He didnt even fake it. Just did not care and constantly talked over me. I requested a Call from the GM who declined and instead took 20+ minutes to type an email. He feigned concern, didnt reply, and had his salesman deny sale over text. Unprofessional!! I normally would not write a negative review. As a business owner myself I prefer to inform and work it out with the owners and managers of the facility. These have proven absolutely unapologetically unconcerned with integrity and customer service. BUYER BEWARE More
by tim.r.jolicoeur
Employees Worked With
Dean, Steve, Reji and Hank
December 02, 2021
Wills Toyota is the only place to buy a car !! We have purchased 3 cars from them over the last 30 yrs, knowing we where always getting a dependable vehicle & have, everytime ! They pay attention to detai purchased 3 cars from them over the last 30 yrs, knowing we where always getting a dependable vehicle & have, everytime ! They pay attention to detail from sales to service & they care about you..the customer. We had an awesome salesman in "Casey Hoobery". Very knowable about the technology & the in's/out's of the vehicle we where interested in. Very polite, very enjoyable to be around, answered all our questions & is still following up with us, after the sale. He was very patient about explaining anything we where not familiar with. We felt as tho we had made a new friend by the end of the transaction. So if you are looking to buy a new or pre-owned vehicle call "Casey Hoobery" at Wills Toyota, he is a good guy & not the type of Car Salesman we all dread, he will do all he can to help you out......THANKS CASEY More
by Barb
Employees Worked With
Casey (Sales), Casey (Service), Guillermo (Finance)
September 20, 2021
I've been in the market for a new 2021 Toyota 4runner TRD PRO, most dealers around where I live (Reno,NV.) are way over market value, or are already sold. I been searching for about a month and came across W PRO, most dealers around where I live (Reno,NV.) are way over market value, or are already sold. I been searching for about a month and came across WILLS Toyota in Idaho. Wills had the vehicle I been searching for and it was fairly priced. I spoke to Zach and Dean, they are friendly, and professional. They helped me secure the TRD Pro over the phone. I made a trip to Idaho to make the purchase upon arriving Mr. Chad Klemann already knew who I was and gave my family a warm welcome. Mr. Chad showed us the vehicle and I was very impressed over all with the whole purchase. Chad,Zach,and Dean are top class guys. We were not hassled, nor pressured to buy something we didn't want. The 6 hour trip to Idaho was well worth it, I was able to buy my Dream rig without the stress. If you live by Wills Toyota or the next state over, these guys are worth a trip to. I'll probably buy another car in 2yrs., I'll be making a trip to Idaho again. Thank you Chad for all the help. More
by fz07isidro
Employees Worked With
Chad Klemann, Zach, Dean.
September 05, 2021
Nate your sells man was very good. Fast at getting us un a vehicle thanks. Guillermo your financial guy was very funny and got us a good deal thank you very much. a vehicle thanks. Guillermo your financial guy was very funny and got us a good deal thank you very much. More
by billreidelkkiller444
Employees Worked With
Nate and Guillermo
