Willowbrook Ford - Service Center

Fast quality service They were ready for my appointment and got the car in and out quickly. The only issue I had this time was I'm not sure if the car needs the 15,000 mil They were ready for my appointment and got the car in and out quickly. The only issue I had this time was I'm not sure if the car needs the 15,000 mile service or if it's been done. It has 20,000 and no one asked me about it and I'm guessing that if it hadn't been done they would have asked. Last time I was there, there were some issues so I'm not sure if it ever got done. More

Prompt service for our emergency vehicle fleet! Always helpful and extremely responsive to our needs when it comes to services our emergency vehicle fleet. The location is ideal and the service depa Always helpful and extremely responsive to our needs when it comes to services our emergency vehicle fleet. The location is ideal and the service department will always squeeze us in on an emergency basis. More

Michelle is the best! Definitely recommend this service department! They explained everything to me and we were done within an hour or less! This is the only place we service our cars! department! They explained everything to me and we were done within an hour or less! This is the only place we service our cars! More

Quick and competent I recently took my car in for oil change and 30K check up. I also had a recall notice that was taken care of at the same time. The service departmen I recently took my car in for oil change and 30K check up. I also had a recall notice that was taken care of at the same time. The service department wasn’t too busy due to Covid outbreak. They took my car with an appointment right on time and very quickly. They had an area outside for me to wait. My car was completed within a couple hours, all services completed and check out was easy too.! Andrea T More

Michelle is always such a great help! She explained everything they did with the car and answered any questions we had about the car! She is definitely one of the best employees there! everything they did with the car and answered any questions we had about the car! She is definitely one of the best employees there! More

Service Department - great customer service Tim, the service department manager which assisted me was a pleasure to work with. He understood my needs, worked with his mechanic and resolved the Tim, the service department manager which assisted me was a pleasure to work with. He understood my needs, worked with his mechanic and resolved the issues on my Ford Explorer. Very responsive and really went out of his way. I would highly recommend service @ Willowbrook Ford More

Willowbrook Ford has always been very courteous to us and been great with taking care of our service needs! We would highly recommend them for their sales team and their service team! been great with taking care of our service needs! We would highly recommend them for their sales team and their service team! More

great service appointment Always a good experience in the service department. Matt Hull is a great service writer. Always helpful and personable. Service is done quickly and al Always a good experience in the service department. Matt Hull is a great service writer. Always helpful and personable. Service is done quickly and always right the first time. More

Always a great experience with the service department. Especially with Ben and Jeff McGover who are my service advisor, and are always honest with me. Especially with Ben and Jeff McGover who are my service advisor, and are always honest with me. More

I have been concerned for many months about an engine noise on cold start that was getting gradually worse. I suspected a timing chain tensioner problem that should have been covered by the 10 year/100,0 noise on cold start that was getting gradually worse. I suspected a timing chain tensioner problem that should have been covered by the 10 year/100,000 mile warranty, but I was skeptical that the dealership/manufacturer would honor that warranty. I discussed the problem with the Willowbrook service manager, Ben Nisbet, and played a video recording to him of the startup noise. To my surprise and delight, he agreed that was probably the cause and accepted responsibility for the repair under warranty provided their analysis confirmed my suspicion. He and the service advisor, Luis, treated me respectfully and answered all of my questions. They did not ask me to provide evidence of periodic oil changes, proper maintenance, etc. Their only concern seemed to be my satisfaction. The vehicle was repaired with no dispute and at no cost to me. I am very pleased with their performance. The repair appears to have been effective, no oil leaks, noise absent. Thanks for your excellent service! More