Willowbrook Ford - Service Center

I’ve had a lot of bad experiences with their service department. Brought my f150 there once and said my wheel bearing was bad, paid for the 30k tune up because it included a full vehicle inspection and department. Brought my f150 there once and said my wheel bearing was bad, paid for the 30k tune up because it included a full vehicle inspection and specifically said check the wheel bearings. They said they’re all good, went out of town for the weekend, came back and the feeling was worse. Brought the truck back in, 3 days later, now they say oh ya both wheel bearings are shot and they’re covered by the warranty. So did you even do the inspection? Did you not want to do warranty work? What did I pay for if you didn’t look over the truck? Another example- oil change at 38k miles they said my brakes were all in the “yellow zone”, 45k miles “2 in the yellow 2 in the red”, 55k miles “all 4 in the green zone”, 65k “3 in the red, 1 metal on metal completely gone”. So my brakes went from normal wear overtime, to magically becoming brand new, then in 10k miles completely wore out? Sounds like you do a very detailed inspection. One time they took my truck through the car wash and broke my driver side mirror off, made me bring the truck back in a few days cuz they didn’t have a mirror in stock, over an hour wait to install it. The most recent time, got the “works” package, includes a tire rotation per the description. Tires were not rotated, they didn’t even air them up to the correct pressure. Paid for the trans flush, got the service report after and it says the trans fluids are in the “immediate action required” zone. It just seems like everything is done in such a careless manner there that you can’t trust them. How do I know they even do what they say they’re doing If they can’t do the most simple services consistently? Not to mention the fact that everything is over priced. I had a friend bring his truck there 2-3 times over 4-6 weeks complaining about the power steering, they said it’s fine all 3 times. Power steering completely went out 2 weeks later. Brought it back, they said they couldn’t figure it out. He had to tweet at ford and get a special dealer case code and bring it to them for them to take the time to fix it. It was done in 1 day. It’s sad, terrible for fords brand. More

Took our sportage in for an oil change and low tire. Was told it was a nail they plugged it 2 weeks later it's flat. Charged $30 for the plug. questioned them about the recall on the kia sportage was to Was told it was a nail they plugged it 2 weeks later it's flat. Charged $30 for the plug. questioned them about the recall on the kia sportage was told there wasnt any even tho we have the papers. Paid for rotation of tires. Took car to discount tire and found out they bent the stem and did not rotate the tires. More

I took my car there one week for a oil leak had to pay a deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have saw that the 1st week u had it. So it cost me another 200.00. Then they didn't call to say it was ready they texted me and I'm the type that don't check me messages like that. So I ended up returning a rental and rerenting another one when my car was ready the day before the rental was do back. Money, money, money. Told me 1 price then picked it up it was more than what was quoted. More

I took my Ford into my regular mechanic for a check engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Ma engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Matt Hull. Also, I was getting a hum from the rear area and asked Matt to let me know what he thought. My mechanic said it was most likely a wheel bearing noise. They're mechanic Adam E. confirmed that is was a bad converter and they would order one under warranty and also that both rear wheel bearings were going bad and out of warranty. (Has only 51,000 miles) $1030. to repair... I figured they could just do it while the Escape was already there. Okayed repair and I asked him to ask Ford for some $$ help. They shouldn't have gone out this soon. I called my mechanic to tell him and he said "I'm being charged about 100% too much!! Motorcraft factory bearings are $137. each plus a couple hours of labor I was charged $500.) Check the rockauto website for parts price". This is a well established Ford Dealership and should treat their local clientele fairly Instead of gouging us. I know you pay a dealer a little more, but they don't need to RIP US OFF. More