Willowbrook Ford
Willowbrook, IL
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I have done business at this dealership for many years and never had a problem with service . Matt Hull is always attentive to my service needs and thorough. and never had a problem with service . Matt Hull is always attentive to my service needs and thorough. More
The service at Willowbrook Ford is top notch. The service advisor Matt Hull is great to work with he explains everything that is recommended for my vehicle and lets you make a decision if you wan The service advisor Matt Hull is great to work with he explains everything that is recommended for my vehicle and lets you make a decision if you want the work done today or a later date. More
Sam is an excellent service consultant. He listens, reviews options and advises well. He stays in touch and is easy to work with. Dave M. Is very knowledgeable and professional in repairing He listens, reviews options and advises well. He stays in touch and is easy to work with. Dave M. Is very knowledgeable and professional in repairing my cars as well, and is also easy to communicate with. More
I had a great experience thanks to the helpful and attentive team. I worked with Simone, who was incredibly informative and made sure I got everything I wanted in my car. He took the time to answer al attentive team. I worked with Simone, who was incredibly informative and made sure I got everything I wanted in my car. He took the time to answer all my questions and made the process smooth and stress-free. Highly recommend!" More
I have always received excellent service from the service department at Willowbrook Ford. At my most recent visit, Mike Mashburn provided some of the best service we've ever had. Kind, patient, personable, h department at Willowbrook Ford. At my most recent visit, Mike Mashburn provided some of the best service we've ever had. Kind, patient, personable, honest, kept me updated. Thanks so much, Mike! More
Will never purchase from them again! Purchased a use vehicle from them which has been plagued with issues in and out of the dealership over the past year they had it for about 6 months Purchased a use vehicle from them which has been plagued with issues in and out of the dealership over the past year they had it for about 6 months of the year that we owned it came with car came with 3 month warranty we took in the first time under the warranty and they had it for over a month got it back after the warranty expired and we had to take it back with in a week for there mistakes had to take back 2 more times for the same issues currently are have the same problems. The general manager is now telling that the part is under warranty but I need to pay all labor cost associated with the repair even though the are installing subpar parts tell you that they are new but they are actually rebuilt. General manager will not answer his phone and does not call back in a timely manner if at all! Also told basically told me it was because I declined to purchase their extended warranty the seller on top of the warranty they gave with the vehicle More

