Willis Nissan - Service Center
Des Moines, IA

63 Reviews of Willis Nissan - Service Center
Quick and friendly I always get right in and they are fast and efficient. No pressure and they are professional and convenient. The shuttle service is fabulous so that I always get right in and they are fast and efficient. No pressure and they are professional and convenient. The shuttle service is fabulous so that you can still get to where you need to be!! More
No Heat Hi All, I really don't like posting bad things, but I have had my 2013 Frontier in the service center on 5 separate occasions because I have to turn Hi All, I really don't like posting bad things, but I have had my 2013 Frontier in the service center on 5 separate occasions because I have to turn the heater on 90 degrees to get some heat out of it and even then I have driven on the interstate for more the 40 minutes and still have my coat on. I have to believe after that long on 90 I should be melting in this truck. Each time I have taken it in I am being told "Working Fine", "Nothing Wrong". They put thermometers in the vent and say see there is heat there, the only problem is that the heat stays in the vent and never makes it out to the cabin. I purchased the extended warrantee when I bought the truck, but I forgot the fact that it is only as good as the service center behind it. When I first got the truck 74 was plenty warm now not so hot! In summary if you live in a state that gets cold a Nissan might not be the truck for you. More
Repair ball joint Very disappointed in the cost. Last time I took my Nissan Titan in they suggested over A thousand dollars in needed repairs. Only could afford to do Very disappointed in the cost. Last time I took my Nissan Titan in they suggested over A thousand dollars in needed repairs. Only could afford to do some last time. It’s been leaking for I’m since last visit. This time they listed over $500 to fix oil leaks. My bill to replace ball joint was $700+ Very u likely to return for services or prob will not buy another car from there. We’ve purchased 3 cars for there already, but will likely look elsewhere More
Always helpful and personable I have been having my vehicle serviced here for 10 years since I bought it and everyone has always been helpful and nice. There is no high push to sel I have been having my vehicle serviced here for 10 years since I bought it and everyone has always been helpful and nice. There is no high push to sell you random stuff when all you need is an oil change. More
Outstanding Service Took my Nisasan Rogue in for a potential recall. Took shuttle to and from work, no issues to report on the Rogue. My service person left me a message Took my Nisasan Rogue in for a potential recall. Took shuttle to and from work, no issues to report on the Rogue. My service person left me a message as soon as they had information on my Rogue. More
Oil change I had scheduled appointment for oil change and allignment. I was greeted by service advisor, explained process, wait time, offered me shuttle. I dec I had scheduled appointment for oil change and allignment. I was greeted by service advisor, explained process, wait time, offered me shuttle. I decided to wait. Service was done by time estimated by service advisor. Cashier was very nice and quick processing payment. Thank you More
Great experience It was great as always. Fast prompt, let me know what was going on and didn’t do anything that did not need done. Thank you It was great as always. Fast prompt, let me know what was going on and didn’t do anything that did not need done. Thank you More
excellant customer service best customer service ever.i have never had a dealership..go the extra mile as this one does.wait time is short...service performed ..great quality... best customer service ever.i have never had a dealership..go the extra mile as this one does.wait time is short...service performed ..great quality...just the best over all place for service...oh and did i mention..I LOVE MY NISSAN!!!! More
Oil change and tire rotation They were super busy when I went and he said it would be an hour in a half. It only took an hour for me in and out quicker than I thought and they wer They were super busy when I went and he said it would be an hour in a half. It only took an hour for me in and out quicker than I thought and they were very friendly.one of the workers was walking around asking if anyone needed anything. Definetely recommend this place More
As always service was great! Went in for an express oil change. Service was great, completed in a timely manner and all service personnel were both competent and courteous. Thanks Went in for an express oil change. Service was great, completed in a timely manner and all service personnel were both competent and courteous. Thanks! More