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Willis Nissan

Des Moines, IA

4.7
152 Reviews

4770 Merle Hay Rd

Des Moines, IA

50322

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Showing 152 reviews

June 09, 2018

Extremely dissatisfied with Nissan headquarters and dealer. Titan in shop for 1 month. Needed new engine on warranty. Nissan HQ stalled. Dealer did not keep in contact. Nissan traded 4 Chevy immediately after More

by Clumberpup18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Sep 02, 2021 -

Willis Nissan responded

We're sorry you had a negative experience with the dealership.

June 05, 2018

Excellent! I love Hummel's Nissan. My uncle and my Mom Both buy all their vehicles there and recommended I go there as well. I quickly understood why. Extreme More

by TrumanGroves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ermin
Sep 02, 2021 -

Willis Nissan responded

We love hearing reviews like this - thank you for your review.

June 02, 2018

New purchase. Great 2nd buying experience with Bart. Very patient - no pressure. Had a great experience with service for the past 3 years with previous vehicle. Th More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart.
Sep 02, 2021 -

Willis Nissan responded

Thank you for your review.

May 31, 2018

Oil change Great Service fast very clean would highly recommend this dealership. Very friendly staff have been going here for three years have purchased two rou More

by 1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Sep 02, 2021 -

Willis Nissan responded

Thank you for your review!

May 25, 2018

Service & Tom Briel=outstanding Every question answered and all my needs met in service dept. I never heard from sales after I bought this Maxima ( my fifth one) no follow up whatsoe More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Briel
Sep 02, 2021 -

Willis Nissan responded

Thank you for your review and loyalty.

May 24, 2018

Very efficient! Kevin who sold me the car, had everything in order to make it quick and efficient! The facility is clean with good eye appeal. And everyone was so p More

by Hawkgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 02, 2021 -

Willis Nissan responded

Thank you for your review and loyalty.

May 13, 2018

Disappointed I chose Hummels because whoever answered the phone was so nice and helpful. The gentleman that I delt with was very nice but. I requested that my car More

by Elliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy
Sep 02, 2021 -

Willis Nissan responded

We are sorry to hear that - thank you for sharing your experience.

May 12, 2018

Great service I came in no appointment for an oil change and tire rotation, they had me on my way in just over 1 hour. Courteous service and they also changed my ba More

by Platinum 16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny
Sep 02, 2021 -

Willis Nissan responded

Thank you for your review.

May 10, 2018

New Car Purchase Good to work with but still using old dealer practice of talking about invoice and dealer cost. Just a waste of time with this old sales tactic. Jus More

by xyzt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip
Sep 03, 2021 -

Willis Nissan responded

Thank you for your feedback and review!

May 09, 2018

Great service Consistently great service! The staff is knowledgeable, helpful and friendly. Wait time is reasonable, and I typically wait for services. Having prep More

by Tam345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Danks
Sep 03, 2021 -

Willis Nissan responded

Thank you!