Willis Chevrolet - Service Center

Left me hanging Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed large oil spot in driveway. Investigation revealed leaking oil filter. Left vehicle sit all weekend, called First thing Monday morning, explained situation. I was told I could bring it in Thurs or Fri. Let my displeasure be known to person who took my call. Also contacted them through one of their online contact forms. I got a very nice email thanking me for considering Willis for my car purchase. Crawled under truck, filter was loose....tightened and took to another Chevrolet dealer that day. Expected better More

Customer Service Desk and Service Dept = Top Notch If you need any help at all with your vehicle call this dealership. Willis Chevrolet in Smyrna, DE took me in after my normal service dealership could If you need any help at all with your vehicle call this dealership. Willis Chevrolet in Smyrna, DE took me in after my normal service dealership could not accommodate my service needs. The first person to take my call was Connie and she made the whole experience easy and addressed all my questions before I even asked them. I had a "Service 4WD" message on my truck and they were able to schedule me for service the very next day. They also provided a loaner car while they had my truck. Keith was my service representative and I received nothing but excellent and professional customer service from him. Folks like Connie and Keith make the whole experience at Willis Chevrolet very enjoyable. Thank you guys More

Excellent service. Aggie Donavon makes coming here for service a great experience. I recommend the service department for anyone. Never had a bad experience while coming Aggie Donavon makes coming here for service a great experience. I recommend the service department for anyone. Never had a bad experience while coming here. More

Service I have purchased two equinox at this dealer and I have my vehicle serviced there. They are awesome. I deal with aggie and she is the best Customer o I have purchased two equinox at this dealer and I have my vehicle serviced there. They are awesome. I deal with aggie and she is the best Customer oriented. Frank is my salesman and he is the best. Also customer oriented. I could not deal with your dealership until I started dealing with Frank. These are two of your best employees. Reward them. More

Competent and Trustworthy My 04 Buick is most reliable with the service I get from Ron DuPois. Ron is caring and very knowledgeable, he does offer good advise. My 04 Buick is most reliable with the service I get from Ron DuPois. Ron is caring and very knowledgeable, he does offer good advise. More

Aggie Donavon is a pleasure to work with I own a 2008 Cadillac DTS that I purchased elsewhere and I have have several repairs done here. I deal mostly with Aggie Donavon. She is a pleasure I own a 2008 Cadillac DTS that I purchased elsewhere and I have have several repairs done here. I deal mostly with Aggie Donavon. She is a pleasure to deal with. The repairs are done promptly and at a fair price. More

Service As always service and Employees helpful and caring...Aggie is always customer caring and explains all details....Aggie always tries to make customer As always service and Employees helpful and caring...Aggie is always customer caring and explains all details....Aggie always tries to make customer feel welcome and at ease.... More

Willis service department Service is always great. Keith calls promptly after vehicle inspection to let me know what my vehicle requires and/or is recommended. He also keeps Service is always great. Keith calls promptly after vehicle inspection to let me know what my vehicle requires and/or is recommended. He also keeps in contact to let me know the progress of service work and completion of service. Both of my Chevrolet vehicles receive their service at Willis. It is definitely worth the trip from Felton. More

Excellent Service I made an appointment to have my truck serviced. Upon arrival it was noted that I was not in the system for that day (computer glich). Ron DuPois took I made an appointment to have my truck serviced. Upon arrival it was noted that I was not in the system for that day (computer glich). Ron DuPois took charge and squared things away. Truck got the service it needed and I'm a happy customer all thanks to Ron. More

always like working with Keith I can count on Keith to put things right with my car and truck right.Wouldn't go any where else to service my vehicles I can count on Keith to put things right with my car and truck right.Wouldn't go any where else to service my vehicles More